Are digital games returnable?

All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances.
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Can I return a game I bought digitally?

Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
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Can I get a refund on a digital download?

That's not the case in terms of most digital products.

The reason is that customers can't actually return a digital product. Once they buy it and have possession of the data, it remains with them forever unless they delete it.
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Are digital products returnable?

In the United States, return and refund laws vary by state, and while there isn't a federal requirement for a digital product refund policy, certain states mandate clear disclosure of such policies under specific circumstances.
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Are online games refundable?

Refund eligibility

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time.
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The problem with digital games and why you need to stop buying them

Can I get a refund for online purchases?

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as 'distance selling'. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel.
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Can you refund a game after you download it?

You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Can I get a refund on a digital product?

Get a refund

If the company won't fix the problem or are taking too long, you can ask for a refund. You can still keep the digital product even if you get your money back. You could try asking for a full refund, but the law doesn't give you the right to one like it does with faulty goods.
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What is the right to refund digital content?

45Right to a refund

(1)The right to a refund gives the consumer the right to receive a refund from the trader of all money paid by the consumer for the digital content (subject to subsection (2)).
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What is the easy digital downloads refund policy?

The Easy Digital Downloads no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account or within 14 days of your annual renewal you decide that Easy Digital Downloads is not for you, then just let our awesome support team know (we make it easy!).
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Does Amazon refund digital games?

Digital Products

Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the Amazon Video store are not returnable after purchase.
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What does it mean when it says digital download?

A digital download refers to a file or set of files that you download directly from a server onto your device. A digital code, on the other hand, is a unique code that you can redeem on a specific platform to access digital content.
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What if online store won't give me a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
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What happens when you buy a game digitally?

When you purchase a digital game, you will receive an email for a code you can redeem within your gaming console. You may need to create an account and sign in to the system's network to access the download. A broadband Internet connection is recommended.
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Can you return a digital game to target?

The following items are eligible only for exchange if opened: Music, movies, video games and software (exchange for same title, for same or different gaming platform)
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Can you refund digital games on Gamestop?

Digital content, Gift Cards, Point of Sale Activation (“POSA”), Trading Cards and products containing Trading Cards such as Pokémon, and Yu-Gi-Oh! are not eligible for return.
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What can I do if a company won't give me a refund?

These strategies and this sample complaint letter can help you get your money back or reach another resolution.
  1. Go Back to the Store or Website.
  2. Write a Letter.
  3. Get Outside Help.
  4. Post an Online Review.
  5. Consider Dispute Resolution Alternatives.
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What to do when a company refuses to refund you?

Typically, you would not be entitled to more than the refund of the cost. However, you may want to make a consumer complaint with the state attorney general's office. They will contact the store and take appropriate action. Sometimes a call from the AG's office will motivate better customer service.
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Are online purchases refundable?

Many will allow you to change your mind and get a full refund, but always check before you buy. The rules are different when shopping online – you DO have a legal right to change your mind. For most items, you have up to 14 days to notify them of a return, then up to 14 days after that to send it back.
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Can online purchases be returned?

The law that applies to returns generally covers both online and in-store sales. Many stores require a receipt even if the item is a store brand. Sometimes the price of an item changes after you have purchased it. Stores that accept returned merchandise without a receipt might only refund the item's lowest price.
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What is the consumer protection of digital content?

The Digital Consumer Protection Commission Act establishes a new federal commission to regulate digital platforms, including with respect to transparency, competition, privacy, consumer protection, and national security, and to license dominant digital platforms.
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What are the rights of digital content?

The Consumer Rights Act gives consumers protection when it comes to digital downloads that fail to work (ie are corrupt). Consumers (ie private individuals) are entitled to a repair or replacement if the digital content is faulty and even compensation if other downloads or devices are affected.
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When can you not refund a game?

Games and apps are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record. Offers that include virtual currency, consumables, and offers marked “non-refundable” are not eligible for refund.
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How do I get a refund for a game?

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.
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Can you return digital switch games?

Refund for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase) We are unable to provide refunds or exchanges for mistaken purchases, and/or if you don't like the game.
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