Can I email Riot support?

Yes, you can contact Riot Games support via email (like [email protected]), but the primary and recommended method is submitting a ticket through their support portal at support.riotgames.com/hc/en-us/requests/new for faster and more direct help, as emailing might redirect you to the ticket system anyway. Use the support site for game issues, account problems, or refunds, and be aware that direct emails (e.g., [email protected]) are for specific purposes.
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How do I contact Riot support through email?

Our customer support is available via Intercom Chat or by email at [email protected]. Feel free to contact us if you have any questions, improvements, or suggestions regarding Riot's products.
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Does Riot have live support?

Live Support

Chat with us to solve your issues right away.
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How long does it take for Riot support to respond?

Riot Support response times vary greatly, often 24-48 hours, but can stretch to several days or even a couple of weeks during high volume periods like game launches, ban waves, or holidays, with some users waiting over a week; avoid sending multiple tickets as it pushes you to the back of the queue. 
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Can Riot support help with account recovery?

The Account Recovery Tool is the fastest way to get your account back, but if it doesn't work for any reason, Submit a Ticket and we'll get you sorted.
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How to Contact Riot Support for Account Recovery (Step-by-Step Guide 2025)

How do I message Valorant?

To message in Valorant, press Enter for team chat, Shift + Enter for all chat, or use **/w name] [message]** (or **/whisper**) for private messages (whispers) to friends, typing **/r** to reply to a whisper, using the [<<!nav>>Ping Wheel<<!/nav>> with the period key for quick calls, or clicking a player's name in the scoreboard to message them directly.
 
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Does Riot Games send rejection emails?

In the end, no doubt they took zero time to consider my candidacy and qualifications and simply hit that button in their system to send the time delay rejection email exactly (to the minute) 48 hours after my interview. BTW- the rejection email is terribly generic and poorly written.
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Do Riot Unban accounts?

Getting unbanned in League of Legends is a simple process. Contact Riot Support and submit an appeal. Explain your situation and ask to reverse the inappropriate punishment. The trouble is that only very rarely will they do so.
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How much does Riot support make?

The estimated average salary for a Player Support Agent at Riot Games is $53,593 per year or $26 per hour, but some professionals have reported earning up to roughly $89,685 per year (90th percentile). The typical pay range is between $40,979 (25th percentile) and $70,388 (75th percentile) annually.
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What is the email format for Riot Games?

What is Riot Games's email address format? Riot Games's email format typically follows the pattern of [email protected]; this email format is used 79% of the time. Other contacts within LeadIQ's database had email formats such as [email protected]@riotgames.com.
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Can I sue Riot Games?

If you or a loved one have suffered from the negative effects of excessive gaming, consulting with a video game addiction lawyer can help determine your eligibility for compensation and legal action against Riot Games.
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How to get unbanned from Valorant?

To get unbanned from Valorant, you must contact Riot Games Support through their official website to submit a ticket, explaining your situation honestly, securing your account with 2FA, and providing proof if you believe the ban was a mistake (like hacking or software conflict). Note that permanent bans, especially for severe cheating or account buying, are rarely overturned, but temporary bans for false positives or compromised accounts can often be resolved through a proper appeal process.
 
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How do I report directly to Riot?

Post-Match
  1. Go to your Profile.
  2. Enter Match History.
  3. Find the match with the player in question.
  4. Use the Report Controls (usually marked with a '!' symbol) to start a Report.
  5. Fill in all the details you can and submit.
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Can you get banned for account sharing on Valorant?

Yes, account sharing in Valorant is against Riot Games' Terms of Service (ToS) and is bannable, with specific enforcement targeting activities like boosting (using shared low-ranked accounts to manipulate matchmaking for easier wins), which can lead to hardware ID bans for all involved accounts, not just the primary one. While playing with friends is fine on separate accounts, sharing credentials for ranking up or selling accounts risks permanent bans and account loss, with recent measures like mandatory mobile verification making it harder to do so. 
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What is Riot Games' most popular game?

By 2013, League of Legends was the most-played multiplayer PC game in the world. By 2016, Inc. reported the game had over 100 million monthly players. Riot Games relocated to a new building on a 20-acre (8-hectare) campus in western Los Angeles in 2015.
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What is rule 7 of Valorant?

All VALORANT players must abide by the Riot Games Terms of Use (“ToS”). Section 7 of the ToS highlights any activity intended to “boost” an account's status or rank as an activity that may warrant disciplinary measures.
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How many bans until permanent LoL?

First offense: 3 day ban. Second offense: 14 day ban. Third offense: Permanent ban.
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How do I email Riot support?

Riot Games primarily uses a ticket system via their support website, not a direct email for general issues, but you can try [email protected] for general inquiries or [email protected] for security reports; however, submitting a ticket on the Riot Games Support page is the most effective way to get help for specific game or account problems, often leading to responses from emails like [email protected]
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Does Riot delete inactive accounts?

Yes, Riot Games does delete very inactive accounts, but only if they meet a strict set of criteria: no login for over three years, no game currency purchased or received, fewer than 20 hours played, and no rare limited-edition items, with players receiving an email notification beforehand to opt-out by logging in. This policy mainly targets accounts created to grab names, not active or even lightly used ones, ensuring most players' accounts remain safe. 
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Does Riot know your IP?

We obtain info from vendors to help us identify from where you're using the Riot Services (like your approximate location based on your IP address).
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How do I appeal a riot ban?

Sign in on the Riot Support site (support.riotgames.com) with the suspended account. Click Submit a Ticket. Under Choose a request type, select “Discuss a Personal Suspension, Ban, or Restriction.”
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How to get free VP?

You can get free Valorant Points (VP) through official means like Riot's "Art for VP" program (submitting art to support for small amounts), watching official streams for drops, or hardware promotions, or via third-party reward sites like Freecash (surveys/tasks), and by winning free tournaments, but beware of scams and fake generators; the most reliable ways involve effort or official events. 
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Is Valorant appropriate for kids?

Valorant is rated T for Teen by the ESRB with Blood, Language, and Violence. Also includes Users Interact and In-Game Purchases.
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