Can I get a refund on Game Pass?

Refunding your Xbox Game Pass Core subscription The process is the same as canceling your subscription. Go to Microsoft Subscription and Services. For the subscription you want to cancel, select Manage > Cancel subscription. If available, click Request a Refund.
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Can you get a refund on Xbox Game Pass?

You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”
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Can I cancel my Game Pass subscription?

In the settings menu, enter the Account tab and select Subscriptions. Click on the Xbox Game Pass plan you currently have active and then scroll down to Cancel Subscription.
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Can you get a refund for a subscription you forgot to cancel?

Yes, it is possible to get a refund for a subscription that you forgot to cancel. However, the refund policy may vary depending on the specific subscription and the terms and conditions of the purchase.
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How do I cancel my Microsoft subscription and get a refund?

Log in to your Microsoft account and head to the subscriptions page. Spot the subscription you wish to cancel and click the “Cancel” button. Confirm the cancellation and any fees. After that, contact Microsoft customer support for a refund.
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Can you request a refund from Microsoft?

You can request a return or exchange on your Microsoft account Order history page. Find the relevant item and select Request a return. Tip: If you don't see Return information, your item may not be eligible for a return. For detailed information about return and refund policies, see Microsoft Terms of Sale.
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How do I contact Microsoft for a refund?

For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with ​receipt.
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Can a company refuse to refund a subscription?

In the U.S., there's no federal law that says merchants have to accept a cancelled subscription service. Under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund. Otherwise, the terms and conditions of the contract will apply.
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Do you have 14 days to cancel a subscription?

What rights do consumers have to cancel? A consumer who has purchased your goods via an online platform has the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods.
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Do I still have to pay if I cancel a subscription?

If you're referring to a previous payment, yes, unless you're granted a refund. If you're referring to a future payment, not if you cancel more than 24 hours before the end of a trial or billing cycle.
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How many refunds does Xbox allow?

Microsoft / Xbox policy only allows one (1) digital refund per Xbox account per calendar year. If you want to use up your one refund for this year on this game, then go for it. But, you won't be able to refund anything else this year if you buy something else by mistake.
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How long do Xbox refunds take?

Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.
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Will I lose my games if I cancel play pass?

What happens when you cancel your Play Pass subscription
  1. You can't use some content that you got under the subscription and benefits.
  2. The cancellation also applies to family members who activated the subscription.
  3. You can still use the apps and games you have until your subscription period ends.
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How do you request a refund on Xbox?

For Xbox purchases that is showing under your Microsoft account, you can submit a refund request to the refunds team via https://support.xbox.com/en-US/forms/request-a-...
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Why was my Xbox refund denied?

Microsoft can deny a refund if there is evidence of misuse or abuse of their policy. Examples include deliberately damaging or manipulating products or services to get an unfair refund. Customers must be responsible when asking for a refund and follow the conditions.
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What's the difference between Game Pass and Game Pass Ultimate?

Q&A. Q: What is the difference between Xbox Game Pass Core and Ultimate? A: Xbox Game Pass Core gives you access to over 100 games for one low monthly price. Xbox Game Pass Ultimate includes all the benefits of Core plus online multi-player gaming and access to Xbox Live Gold.
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What happens if you cancel a subscription before it expires?

Canceling your subscription before it expires means you'll finish your current subscription period without receiving money back.
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What is an unfair cancellation fee?

What makes termination fees unfair? Unfair termination fees arise when the amount charged goes beyond your expected loss, penalising the customer.
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Is it better to pause or cancel a subscription?

If you want to cancel your subscription for the time being, but are looking to come back again in the future, [Pause] is a useful functionality for you. By setting up Pause, your account will become inactive at the end of your current subscription period, and then automatically activate on the day you want to restart.
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Is refund abuse a crime?

It is crucial to differentiate between refund abuse and friendly fraud due to the various legal ramifications associated with them. While refund abuse is deemed illegal and can lead to criminal charges, friendly fraud often stems from misunderstandings or disputes between customers and merchants.
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How do I demand a refund?

How to Demand a Refund
  1. Step 1: Check the Refund Policy.
  2. Step 2: Locate Your Purchase Receipt.
  3. Step 3: Provide Reason for Refund.
  4. Step 4: Outline the Payment Details.
  5. Step 5: Finalize the Demand or Consider Further Action.
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What to do if you are refused a refund?

What can you do if a company won't give you a refund? If you're due a refund and the retailer just won't pay up, or goes bust before they can pay you, then depending on how you paid, you may be able to ask your bank or credit card company for a refund.
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What number is 1-800-642-7676?

If you're in the United States, the Microsoft Customer Service number should be 1-800-642-7676. You can dial it any day of the week at any time. If you're in another country, you can go to this page to find the proper Microsoft Customer Service number. How to find Microsoft Office product key?
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Why hasn t Microsoft refunded me?

If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund. Note: If you don't see a refund, that is because you cancelled your subscription outside the refund eligibility period.
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How do I actually talk to someone at Microsoft?

Have a Microsoft Security sales expert contact you.
  1. Contact us.
  2. 1-800-642-7676.
  3. Get help.
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