Can I get my PS5 serviced?

Whether it's caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate. Depending on the issue, our technicians can diagnose and fix your device as early as the same day you bring it in.
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Where do I send my PS5 to get repaired?

The process is quick, easy, and transparent. Visit an Asurion or uBreakiFix store to get your PlayStation 5 repaired today.
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Can PS5 be repaired?

2 ways, if your PS5 is under warranty and the issue is covered under Warranty terms then get it fixed from Sony for free. But if your console's warranty is over then you can check any local PlayStation repair Center to get it fixed at cheaper rates because getting it fixed from Sony repair Center would be very costly.
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How much does it cost to fix a PS5?

Using an independently owned repair shop is your most affordable option and will cost between $50 and $200, depending on the severity of the issue.
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Can Geek Squad fix my PS5?

If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
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I Bought 3 BROKEN PS5's - Let's Try to Fix Them!

Will PlayStation fix my PS5 for free?

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ...
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How long does it take to fix my PS5?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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How long is a PS5 warranty?

How Long Does a Manufacturer's PS5 Warranty Last? It lasts one year from the purchase date, which is par for the course for most manufacturer's warranties.
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What do I do if my PS5 is broken?

Try these fixes:
  1. Manually restart. Push the Power button on your PS5 and hold it for 15 seconds to restart.
  2. Disconnect the power. Unplug the power cord. ...
  3. Power cycle the console. ...
  4. Switch the power cord. ...
  5. Try a different power source.
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How do I fix a corrupt PS5?

How to rebuild a corrupted database on my PS5? On your controller, hit the PS button. Go down with the D-pad and choose to Clear the Cache and Rebuild Database. Choose Rebuild Database afterward.
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What can damage a PS5?

Besides the damaging effects of overheating, overworking the PlayStation's fans can cause damage to other moving parts found in the console. Another potential issue is the lack of, or handling of the thermal module on the unit. The PS5 uses a very specific Thermal compound called Liquid Metal.
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Why did my PS5 break?

Outdated software can sometimes cause glitches, which lead your PS5 to crash. Here's how to make sure your PS5 is up-to-date: Open Settings > System Software. Select System Software Update and Settings to see if an update is available.
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What breaks PS5 warranty?

This warranty shall not be applicable and shall be void if the defect in the SIE LLC product has arisen through abuse, unreasonable use, mistreatment, neglect, or means other than from a defect in materials or workmanship.
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How much is it to fix HDMI port on PS5?

The cost for an HDMI port replacement is $110 for a PS4 and $139 for a PS5. The cost of the repair may vary depending on the specific PlayStation model and the extent of the damage.
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Does Sony do out of warranty repairs?

Sony will confirm to Customer if the product (“the Product”) is within the scope of Sony's out of warranty repair services (“the Services”). 2.2 Unless otherwise agreed in writing, Sony will arrange for the collection of the Product from Customer's premises.
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Why is my PS5 HDMI port broken?

There are many reasons why your PS5 HDMI port may not be working, including: Dirt and dust accumulation in the port, which can interrupt and even damage video/audio transmission. The HDMI cable prongs are bent from excessive force. The HDMI port is damaged from inserting the cable too forcefully.
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How do I run diagnostics on PS5?

How to perform the Self Diagnostics
  1. Press the HELP button on the remote control. Note: If your remote control does not have a HELP button, follow the steps below. ...
  2. Select Status & Diagnostics or Problem diagnosis. ...
  3. Select Self diagnostics.
  4. Select Start.
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Why did my PS5 randomly stop working?

If your PS5 keeps turning off unexpectedly, the most likely culprits are overheating and/or power problems. You might also need to update your firmware, though, and disable Rest Mode and/or HDMI Link if other issues have been ruled out.
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Will Best Buy replace my PS5 controller?

I called. They made me an appointment and told me to bring everthing into the store (console and all). Once I got there they told me they ordered me a replacement controller and sent me home with my old one.
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Does cleaning PS5 void warranty?

PS5 Cleaning is actually really simple and doesn't void warranty! #ps5... How To Clean PS5 | TikTok.
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What happens if you leave your PS5 on for too long?

The long-term effects of keeping your PS5 on overnight can be a concern—especially if it's a part of your daily routine. Prolonged use can contribute to wear and tear on the system's internal components, but occasional overnight usage is unlikely to significantly impact the console's lifespan.
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Can I return my PS5 to Walmart?

Returns are available for nearly everything Walmart sells. Your purchase history on Walmart.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
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How long should I wait to clean my PS5?

Cleaning your PlayStation will keep your machine working at its best and lower the chances of dust and debris getting into places it shouldn't—like in your console's fan, which can damage your machine. Follow these simple steps and give your console a quick clean every 1–3 months.
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How do I claim my free PS5 upgrade?

Insert the physical copy of a PS4 game or navigate to the digital version's game hub to get started. If you own the game, you will likely see a "Free PS5 Upgrade" option. Select it and select "Download". Over 60 PS4 games offer free upgrades to the PS5 version, while several others can be upgraded at a discounted cost.
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