Can I refund a PlayStation game I played?

Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
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Can I refund a PlayStation game if I already played it?

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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Are PlayStation games refundable?

If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.
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How do I refund a game on PS5?

You can do this on your PS5 home screen or via the PlayStation Store website. Next, head to your Account Settings and open up your Purchase History or Transaction History. This shows everything you've bought. Browse it and select the specific game transaction you want a refund for.
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How do I get a refund for a downloaded game on PS4?

How to request a refund on a PS4 or PS5 game
  1. Go to playstation.com/en-us/support/store/ps-store-refund-request/.
  2. Select Request Refund. ...
  3. If you were the owner of the account that was charged, select Yes in the chat window that opens up. ...
  4. Select why you'd like a refund. ...
  5. Select why you're returning the game.
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HOW TO GET A REFUND PS4 PSN STORE DIGITAL GAMES

How do I refund a game on console?

Returning items you bought from Microsoft for exchange or refund
  1. You can request a refund on your Xbox order history page. Open Order history.
  2. Select the relevant item and choose Request a refund.
  3. Provide the reasons for your request and select Next.
  4. If everything is correct, select Submit.
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How do I refund a game?

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.
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How long does it take to get a refund from PlayStation?

Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.
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How do I cancel my PlayStation transaction?

How to cancel an order on direct.playstation.com
  1. Go to Order Look Up and select the order.
  2. Select Cancel.
  3. If your order has been processed, it can't be canceled.
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Can you return a PS5?

If you are fond of the original packaging you can send us your console in any sturdy cardboard box. Protect your PS5 console by wrapping it securely in bubble wrap. We only need the console, so please don't include any cables or accessories.
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Can I return my PS5 to Walmart?

They will honor returns, yes, if you still have the original receipt. When the going gets tough, kick going in the balls!
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What time does PlayStation customer service open?

Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
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Can you return a PS5 Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store.
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Can I refund a game a second time?

What is the maximum amount of times you can return a game and buy it again? There is no real limit but your gametime is cumulative so you dont get a new 2 hours every time you purchase it. So if you had it open like 90 minutes before then you'll only have another 30 to initiate the refund if you rebuy it.
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Can I get a refund if I dont like the game PlayStation?

PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream.
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Can you rebuy a game after refunding it?

Can I get a refund and repurchase it at the sale price? Yes; if you have not already requested a refund make sure the purchase is eligible and submit a request here.
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Can you refund games on PlayStation?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Can you cancel a PS5 game purchase?

You can cancel a game or game add-on purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it. Games or add-ons that you have started downloading or streaming are not eligible for a refund unless they are faulty.
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How do I return an item on PlayStation?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return.
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Are PlayStation cards refundable?

Official policy is that POSA cards can not be returned.
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How do I return a Sony product?

Logging into your Sony account (if you had a Sony account at the time you placed your order). Go to [Orders]. If the Product is eligible for return there will be an option to click to begin RMA process online. Follow and complete the process.
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How to get a replacement PS5?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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Can I refund a game if I played it?

It's generally quite rare for digital downloads like games to be eligible for refunds after they've been downloaded and played. Most digital distribution platforms have policies that state once a game has been downloaded and played, it's considered "used" and thus ineligible for a refund.
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Can you refund console games?

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time. For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
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Can you get a full refund from game?

We offer a 28 day right to a refund or exchange (subject to availability) on our products (excluding gift vouchers/gift cards*) ordered online, provided that: The product is returned within 28 days of delivery; You have a valid proof of purchase (which can include any of the following documents):
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