Can I return a broken ps5?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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What do I do if my PS5 is broken?

Whether it's caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate. Depending on the issue, our technicians can diagnose and fix your device as early as the same day you bring it in.
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Does Sony replace broken PS5?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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Can you return PS5 if used?

b) Goodwill Returns Policy

Our voluntary 30-day return policy applies to all PlayStation Direct purchases. This means you can return your purchase for a refund as long as it's in its original condition.
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How do I send my PS5 back for repair?

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.
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I Finally Found One of These! Can I Fix It?

Is Sony PS5 repair free?

If the device breaks within the warranty period, PlayStation will repair the device for free. However, the limited warranty only covers manufacturing defects. So, if you break your console by spilling liquid or by dropping it, you won't be able to use the limited warranty to repair it.
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How long is a PS5 warranty?

How Long Does a Manufacturer's PS5 Warranty Last? It lasts one year from the purchase date, which is par for the course for most manufacturer's warranties.
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Can you return a broken PS5 to GameStop?

We do not accept returns of:

Any product(s) returned more than 15 days from the date delivery of the shipment. Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts.
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What is the return policy for PS5?

All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation. NOTE: For physical disc games to be considered in “original condition,” they must be returned, unopened, with all security seals intact.
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How much does it cost to fix a PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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Does anyone buy broken PS5?

Yes, you can sell a broken PS5 through our platform. We buy both working and non-working PS5 consoles. Even if your PS5 is broken or experiencing technical issues, you still have the opportunity to sell it and potentially receive compensation for it.
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How long does a PS5 repair take?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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How long does a PS5 return take?

Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.
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Can you return a PS5 with a ripped box?

Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories.
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Can PS5 be damaged easily?

The liquid metal is prone to leaking when the PS5 is left sitting upright for an extended period. When users stand the PS5 vertically, liquid metal may start to move or seep out. This inhibits the console's ability to manage the heat coming off its APU, potentially damaging the processor.
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Why did my PS5 randomly stop working?

There can be several reasons why your PS5 unexpectedly shuts down while you're in the middle of a game: Power settings. Overheating. Faulty power cable or power supply.
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Can I return PS5 to Walmart?

Returns are available for nearly everything Walmart sells. Your purchase history on Walmart.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
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Can I return a PS5 purchase?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Can you return PS5 to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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Can I return a defective console to GameStop?

Exchanges are available for the same model of the console for 30 days under GameStop's standard exchange policy and under the Microsoft Warranty for up to one year.
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Can I return opened PS5 to Target?

Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
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Can you return broken items to GameStop?

Used defective items can be exchanged within 30 days. Non-defective PCs and their components, laptops, and monitors are subject to a 5% restocking fee; for such items that are defective, customer must contact the manufacturer directly to inquire about a refund or exchange of these items (manufacturer contact info.
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What voids PS5 warranty?

Yes changing anything on the PS5 apart from the expansion drive voids the warranty and even that does if you use the wrong one.
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How long do ps5s last?

Then there's other factors like the PS5's solid state drive and the worldwide chip shortage brought about by high demand. Part of me says that this could be the longest console generation yet. Instead of 7-8 years, it may last about 9 years. Possibly longer.
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How do I check my PS5 repair status?

To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service center listed on your status results.
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