Can someone else pick up your GameStop order?

Only the person who placed the pre-order can pick it up. Valid I.D. is required for pick up.
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Does GameStop require ID for pickup?

Required at Time of Pickup

For identification purposes at the time of pickup, please bring a copy of your order confirmation email and a valid driver's license or other government-issued identification.
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What happens if I dont pick up my order from GameStop?

If you haven't made it to the store after 5 days, the store will notify our Customer Service team, and they will cancel the order and process the refund to your payment method.
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How do I cancel a pickup order from GameStop?

If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 877-442-6303.
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Does GameStop charge right away for preorders?

Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster. Occasionally, manufacturers will limit the amount of a product available.
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Can someone else pick up my GameStop order?

Do pre-orders charge your card immediately?

A: You choose what you want to pre-order, add to your cart, and then continue like you purchased anything else. You don't get charged until the product ships though, usually a day or two prior to shipping.
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When you preorder a game do you pay straight away?

For digital downloads

If you use money in your Microsoft account, we'll charge you right away. If you use any other payment option, including payment backup, we may charge you up to 10 days before the release date. For more info, see Buying digital games on Xbox One FAQ.
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Can you cancel a preorder at GameStop and get your money back?

If you would like to retrieve the funds you have put toward your reservation, complete this form and select YES below. We will send you a virtual gift card that you can use on Gamestop.com to have a product shipped right to your home. Pro Tip: Copy and paste the verification code from your email to ensure accuracy.
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Does GameStop refund Cancelled orders?

If you pre-order in store, but cancel, then you'll not receive a copy. If you pre-order via their Web site, it's rarely possible to cancel once it's been shipped. (In this case, you can always return it in store to get money back.)
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Does GameStop refund lost orders?

GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse.
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Does GameStop ask for ID for mature games?

The prompt requires the cashier to confirm the age of the customer before selling an M-rated video or PC game and, for ease of reference, provides the employee with the exact date which the customer's birth date must be prior to in order to purchase the M-rated video or PC game.
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How do I know if my GameStop order went through?

To track an order, visit the Order History page and log-in. A list of recent orders will be displayed.
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How long does it take for a GameStop order to process?

Orders will be processed within 1 business day.

Delivered within 2 business days after processing.
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Can someone else pick up your order at GameStop?

Only the person who placed the pre-order can pick it up. Valid I.D. is required for pick up.
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Does GameStop check ids?

Valid government ID must also be shown at the time of trade, and depending on the province or territory, some personal identification may have to be recorded for auditing purposes only.
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Do you have to be 18 to buy from GameStop?

GameStop does sell products for children, but it sells them to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Sites only with involvement of a parent or guardian.
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Will GameStop give me a full refund?

To process your return, please provide your in-store receipt or GameStop.com order number. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.
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Can I return a game to GameStop if I don't like it?

GameStop Refund Policy Without a Receipt

You can return the game within 14 days of purchase if you have a receipt. However, if you do not have a receipt, there are some exceptions: If the game is defective in any way (for example, it doesn't work or is missing parts), you can return it within 30 days of purchase.
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Can you return a controller to GameStop without the box?

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) belonging to eligible categories will be replaced with a like item, upon return.
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Can you return a pre-ordered game?

Pre-Orders

If the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device.
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How long can GameStop hold a pre-order?

How long can gamestop hold a pre ordered game? Holds are only guaranteed for 48 hours. After that, it becomes available to any customer that requests it. Typically, someone from that store will make calls the week before a game releases to remind anyone with an outstanding pre-order balance, to come in and pay it off.
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What is the refund policy for game store?

If you are not happy with your purchase you have up to 7 days to return it to any of our stores for full refund. Subject to an assessment or inspection prior to a refund. Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store.
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Do you get charged immediately for pre-orders?

When you place an order for a Pre-order item, we will send an authorization hold request to your card issuer. The authorization hold is not an actual charge and will eventually expire and drop off your account based upon the time-frame set by your card-issuing bank.
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Are games worth pre ordering?

If you want your physical copy on the first day, it can be worth your time pre-ordering it. Additionally, many games retailers offer physical extras if you pre-order it. For example, some of these can include exclusive statues, accessories, artwork and more.
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Can you play a game if you pre-order it?

You can play the game as soon as it's released in your region, usually shortly after 12:00 AM local time on the release date. Note If you live in a country that has multiple time zones, there may be a delay in some zones.
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