Can you return a broken PS5 to GameStop?

We do not accept returns of: Any product(s) returned more than 15 days from the date delivery of the shipment. Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts.
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Can you return broken PS5?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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Can you return broken items to GameStop?

Defective merchandise (other than PCs, and their components and accessories, laptops, TVs and monitors) can be exchanged within the return window for an identical replacement. Pre-Owned defective items can be exchanged within 15 days (excludes Pre-Owned PC).
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Can you trade in a broken PS5?

You can trade in your used PlayStation 5 game console in any condition, even broken!
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Does GameStop buy broken consoles?

Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit but they charge you a refurbishment fee which is usually around sixty dollars. There are conditions though. The product has to have it's original serial number. It cannot be worn off, faded, torn or scratched off.
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Where to sell a broken PS5?

You can sell your PlayStation with Mazuma and we'll recycle it for you. We specialise in buying your old tech for cash and can buy your old Playstation 5 regardless of whether it's in perfect working condition or broken.
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Does GameStop allow console returns?

Return Policy

All video game console returns are subject to a $14.99 return shipping fee. To process your return, please provide your in-store receipt or GameStop.com order number. We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.
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What happens if my PS5 breaks?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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Does GameStop fix broken ps5s?

You'll need to contact Sony directly or look for a certified repair shop. GameStop doesn't officially offer repair services for PS5 consoles. They mainly focus on selling games, consoles, and accessories.
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Does PS5 have a refund policy?

Requesting a PS Store refund

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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Can I return something to GameStop if I opened it?

We do not accept returns of:

Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts. Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
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Can you return a broken product?

Contact the Seller

Most retailers have their return policies on their websites, which includes a section on damaged or defective items. Even small ecommerce businesses will typically include this information on their website or product listing.
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Can I return my PS5 to Walmart without a receipt?

To return items without a receipt, customers must present a valid government-issued photo ID. If the refund verification process accepts the return, a Walmart gift card will be issued. In the future, you can save your receipts by scanning your paper receipt into the Walmart app.
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Does Sony replace a broken PS5?

All PlayStation devices (including consoles, controllers, and headsets) will come with a limited warranty that usually lasts for 12 months after the date of purchase. If the device breaks within the warranty period, PlayStation will repair the device for free.
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Can you fix a broken PS5?

So when your PS5® breaks or isn't functioning properly, we know how frustrating that can be. At Asurion and uBreakiFix, our PlayStation 5 repair experts can help get your device back up and running fast—without the hassle—whether you need a hard drive repair, HDMI port replacement, or help with other issues.
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Can you send in a PS5 for repair?

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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How do I return a broken PS5?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.
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Does GameStop buy broken devices?

Working devices will receive their full trade-in value, but Damaged and Dead devices will receive reduced value based on their condition.
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Does GameStop replace broken games?

Peace of mind - Sleep better knowing that your gaming products can receive a one-time replacement for normal wear and tear issues. Hassle-free Replacement - Same day in-store replacement gets you back into the game quickly or send it back to us for an exchange.
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How much is it to fix a PS5?

I haven't heard of a ps5 repair cost less than $200. The most common price I've seen is $250.
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What causes PS5 to break?

When you turn on rest mode, (or standby mode), your console conserves power while charging accessories, updating systems, and keeping your remote play options open. This is a handy function, but it can cause the PS5 to crash and leave you in need of game console repair. Our experts recommend disabling it.
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Can you return PS5 if used?

All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation.
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Can you sell a console back to GameStop?

What is the GameStop Trade-in program? GameStop offers the opportunity to trade in your used games, accessories, and consoles for in-store credit. Customers can also trade towards pre-paid Visa or Mastercard gift cards that can be used elsewhere. What can I trade in at GameStop?
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Does GameStop have happy returns?

Happy Returns' drop-off sites are in existing retail stores, such as Staples and GameStop — places where a UPS driver might already be going to make deliveries.
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Do I need a receipt for warranty at GameStop?

A receipt is required as proof of purchase for replacement of defective item.
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