Can you send your broken Joy-Cons to Nintendo?

To start the repair process, head to Nintendo's Joy-Con repair page and fill out the form. They'll email you a shipping label, which you can put on the box that you're sending your Joy-Cons in. You can send up to four Joy-Cons in a single box with a single shipping label.
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Can you send your broken Joy-Cons to Nintendo?

How Do I Send in My Nintendo Switch Joy-Cons for Repair? Thankfully, Nintendo has made sending your drifting Joy-Cons in for repair very simple, and most of it can be done from the comfort and convenience of your home.
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What to do with a broken Joy-Con?

For your convenience, Nintendo offers a quick and easy-to-use online repair process. (This repair will be for your non-working Joy-Con controller only and is available in the U.S. and Canada only.) If you are located in a different country, contact the nearest Authorized Service Center in your region.
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Will Nintendo fix broken Joy-Cons for free?

If you're sure that your Joy-Cons are suffering from "drift" or any other problems, it's time to send them in for repairs. Nintendo performs free Joy-Con repairs in most countries, though you need to fill out a form to submit a repair. Once you submit a repair form, Nintendo will give you a shipping label.
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How do I return a broken Joy-Con to Nintendo?

Complete these steps
  1. Complete a repair letter to include in the box. The letter should include: ...
  2. Prepare your items and box for shipping. Unless the repair requires them, remove all games and any additional accessories. ...
  3. Add the shipping address to the box. ...
  4. Add your return address and repair order number.
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How To Get Joycon Drift Repaired for FREE ⇨ How To Send Your Joycons To Nintendo To fix Joycon Drift

Can you return a broken switch?

Nintendo will not accept returns or exchanges for the following items: Any items that are shipped to Nintendo after 30 days from delivery. Any items that have been opened, unsealed, or had tags removed. Any item that is not in its original condition, is damaged, shows signs of use or is missing parts.
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Can Gamestop fix my switch?

No they do not as a service, but if you have a warranty on a console and you meet the requirements, they will replace it for you with another and send yours back to their warehouse to be refurbished.
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Does Best Buy fix Joy-Cons?

Thanks for reaching out about this. We generally are not able to work on the joy cons without a protection plan.
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How many times will Nintendo repair Joy-Cons?

Nintendo has agreed to offer free lifetime repairs of Nintendo Switch controllers experiencing the dreaded "Joy-Con drift" to consumers across the European Union. The move comes in response to years of organized complaints and a pressure campaign from the European Consumer Organization (BEUC).
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How long does Joy-Con repair take?

How long does a Joy-Con repair take? The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month. If it turns out your Joy-Con issues aren't covered by Nintendo or you need it faster, we can help.
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How long does Nintendo repair take?

The current total turnaround time for repair orders is around 2-3 weeks.
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Does Geek Squad repair Joy-Cons?

Yes, geek squad can fix it. Unfortunately, joy con drift is common. You can also try to send it to Nintendo they used to do free joy con repairs.
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Do Joy-Cons wear out?

If you own a Nintendo Switch or Switch Lite, then you've probably worried about Joy-Con drift. As your Switch ages, dust and dirt make their way under the rubber diaphragm protecting the electrical contacts beneath the joysticks on your Joy-Con, and the problem is made worse as the contacts are worn down over time.
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How do I connect my Joy-Cons to someone else's switch?

From the HOME Menu, select Controllers, then Change Grip and Order. While the following screen is displayed, press and hold down the SYNC Button for at least one second on the controller you wish to pair. Once paired, the player LED(s) corresponding to the controller number will remain lit.
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Can you transfer games from a broken switch?

If you do not have access to the original console, you can still transfer your Nintendo Account and digital games to a different Nintendo Switch console and make that console your account's primary console.
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What causes Joy-Con drift?

A lot of the time, Joy-Con drift is caused by dust and grime building up inside the control stick mechanism. If you don't want to totally disassemble your Joy-Con—voiding the warranty in the process—you can still clean this dirt away to fix your Joy-Con. To do this properly, you'll need: Fine-tipped tweezers.
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How long is a Joy-Con warranty?

Nintendo of America Inc. ("Nintendo") warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase.
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How many Joy-Cons for one switch?

Q&A. [Switch] How many controllers can I pair with my console at the same time? Regardless of controller type (Joy-Con, Nintendo Switch Pro Controller, etc.), you can pair up to eight controllers with your Nintendo Switch console simultaneously.
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Does Best Buy replace broken items?

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement.
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Does Best Buy replace damaged items?

Damaged, defective or incorrect items.

If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-800-373-3050.
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Did Best Buy change their name?

In 1983, with seven stores and $10 million in annual sales, Sound of Music was renamed Best Buy Company, Inc.
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Does Nintendo repair for free?

If your product issue is covered under our warranty, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when: Your product is no longer covered by the Nintendo warranty. Your screen is broken.
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Can you trade in broken controllers at GameStop?

Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit but they charge you a refurbishment fee which is usually around sixty dollars. There are conditions though. The product has to have it's original serial number. It cannot be worn off, faded, torn or scratched off.
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Does the Nintendo store do repairs?

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself.
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Can you get a broken Switch fixed?

At uBreakiFix by Asurion stores, our Nintendo Switch repair experts can get your device back up and running as quickly as possible—without the hassle—whether your Nintendo Switch has hardware damage, connection issues, a broken power button or controller, or simply needs a general checkup.
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