Do CeX refuse to buy?

Yes, CeX (Complete Entertainment eXchange) absolutely can and does refuse to buy items, even if they seem perfectly fine to the seller, citing reasons like condition issues (scratches, damage, missing parts), stock levels, or failing their internal testing process. They reserve the right to refuse purchases at their discretion, and while they buy many items, they won't take everything, especially heavily scratched media or items they deem not valuable enough for their stock.
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What does CeX not buy?

We don't buy heavily scratched, warped, cracked or chipped discs. Music CDs must be unscratched. Minor scratches are acceptable on Games, DVDs and Blu rays as long as they play. Any items containing (S) in the name must be sealed in their original packaging and wrapping.
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Can CeX refuse a return?

Once cancelled, you then have a further 14 days to return the product. Outside the 14 day cancellation period, CeX reserves the right to refuse any refund or exchange for the Products which are not faulty.
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Does CeX accept anything?

We will buy most unboxed hardware, however we do not buy unboxed Optical Media (DVDs, Games, Blu-rays, CDs etc.). Selected Retro Game formats can be bought ... Do CeX buy items that are missing their instructions? Yes, we do buy items without instructions.
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Can I just take stuff into CeX to sell?

Of course, you can! You can sell them back to us via webuy.com or you can take the items into your local CeX store!
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The Truth About CEX: UK's Shadiest Game Store?

Do CeX pay you instantly?

For online orders posted to warehouse, once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week. Please ensure that your contact and payment details are up to date on webuy.com before placing your Sell to CeX order.
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What is required for a CeX listing?

It should clearly outline the project's vision, technology, use cases, and long-term goals. Additionally, detailed documentation—including technical specifications, team backgrounds, and a roadmap—must be provided to demonstrate legitimacy. - Token distribution (team, investors, public sale, etc.)
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What do CeX buy for cash?

At CeX you can get cash fast for your old phones, games, consoles, laptops, tablets, computers, technology, DVDs, Blu-rays & gadgets, or get more w ith a CeX voucher and upgrade your old phones, consoles and laptops for less.
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Can I sell a phone that is not paid off?

Yes, you can legally sell a phone you're still paying for, but you remain responsible for the remaining payments, and the device often stays carrier-locked until fully paid, which lowers its value; failing to pay can get the phone blacklisted and damage your credit, so the best practice is to use the sale's proceeds to pay off the balance first, or be fully transparent with the buyer. 
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Will CeX buy a cracked phone?

Discounted - Poor condition but must be fully working. Minor chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable.
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What to do if a seller refuses to refund?

If a seller refuses a refund, first review their policy, then escalate by contacting your credit card company for a chargeback, using the platform's dispute system (like eBay/Etsy), and filing complaints with the BBB, State Attorney General, or FTC; for larger issues, consider mediation or small claims court. 
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Do you need ID to sell to CeX?

A full membership allows you to sell all items for either cash or credit voucher. In England, Northern Ireland and Wales full members must be at least 16 years old and be able to present ONE of the following ID: Current Signed Passport. EU National Identity Card.
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What are valid reasons to return items to CeX?

30 Days Statutory Refund Policy - Did your item develop a fault, that has occurred through no fault of your own? Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.
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What are the limitations of CeX?

1 - New customers (under 3 months from the identity verification) have a maximum daily limit of $1,000 and a maximum monthly limit of $3,000. After 3 months applied standard payment method limits. 2 - Requires Address verification at least.
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What does CeX stand for?

"CeX" most commonly refers to Complete Entertainment Exchange, a retailer for second-hand tech and entertainment like games, phones, and computers, but in the crypto world, CEX stands for Centralized Exchange, a platform for trading digital assets. It can also mean Clinical Evaluation Exercise, used in medical training.
 
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Can I use a CeX anonymously?

However, a CEX might not be for you if: You want full anonymity. You prefer non-custodial wallets. You're heavily invested in DeFi protocols.
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Does EcoATM buy phones that aren't paid off?

Yes, ecoATM can buy phones that aren't fully paid off, but it depends heavily on your carrier and the phone's status; if your carrier has blacklisted the phone's IMEI due to missed payments, ecoATM will reject it, otherwise, they might accept it after verifying your ID and checking the device's eligibility for resale, though prices are often lower for financed phones. 
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How to get rid of a phone you still owe money on?

The best option if you want to sell a financed phone is to pay it off before listing:
  1. Call your carrier to find out what the payoff amount is.
  2. Pay the balance off and get written confirmation that the account is paid in full.
  3. Confirm that the device is unlocked before you post your listing.
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Will EcoATM buy a blacklisted phone?

Device Security Check

CheckMEND compiles records from carriers, police, the FBI, and more to create a comprehensive database of stolen devices on an international scale. If the device is does not pass CheckMEND's background check, the ecoATM kiosk will reject the transaction.
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Do CeX give cash instantly?

How long would it take to receive my payment? Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account within 30 minutes of the order being processed.
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How quickly does CeX pay out?

Once the member of staff has confirmed the order number, that's it! You can head off to continue with your day! Once the order has been processed by the store, payment is made to your account through Bank Transfer (FPS), which should reflect in your account within 30 minutes of the order being processed.
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Is a broken phone worth anything?

Typically depending on the buyback company you choose, you will get up to 80% of the brand new price for a used phone. If your device has got a cracked screen or frame, then you'll be looking to get about 30-50% and totally faulty devices can be as low as 10-20% of the brand new value.
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What are the risks of using CEXs?

Custodial Risk and Asset Ownership. Using centralized exchanges means users relinquish direct control over their private keys. This custodial arrangement introduces counterparty risk, fundamentally differing from holding assets in self-custody wallets.
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Can I make $100 a day from crypto?

Many crypto enthusiasts dream of achieving consistent income through trading — and $100 a day is often seen as the first big milestone. That's around $3,000 a month, enough to supplement your income or even make it your full-time pursuit over time. But here's the truth: It's possible — but not easy.
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What is the 1% rule in crypto?

The 1% Rule means you should never risk more than 1% of your total portfolio on a single trade. 💡 How to Apply the Rule: 1️⃣ Calculate Risk: Risk Amount = Portfolio × 1%. Example: $10,000 portfolio → $100 max risk per trade.
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