Do I need proof of purchase for Nintendo repair?

The warranty on hardware products lasts for one year from the date of purchase. For accessories and games published by Nintendo, the warranty lasts one or three months from the date of purchase depending on the country in which the product was purchased. Proof of purchase is needed to receive warranty service.
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Can you repair Nintendo Joy-Con without proof of purchase?

Booking a Repair

Please provide as much detail as you can about your Product and the repair required. If you are unable to provide proof of purchase with the Product you send to us, the Product will be considered to be outside of your Nintendo Warranty and a service fee will apply for any repair work undertaken.
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How do I get proof of purchase on Nintendo?

Additional information. A receipt for each transaction in the Nintendo Switch eShop is emailed to the Nintendo Account that made the purchase. Please review your emails for a full history of your transactions.
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What to do before sending Switch for repair?

Do not include any games or accessories (unless those are part of the repair order). If including small items or games, put them in a sealable plastic bag. Know that stickers and screen protectors may not be returned, so if you'd like to keep them, remove them from your Switch before sending.
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Can Nintendo fix my Switch without warranty?

Factory Service Repair may also be available for a fee for systems where the manufacturer's warranty or repair warranty has expired, or where the issue with the system is not covered under warranty.
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We got sued again and the verdict is in.

What voids Nintendo Switch warranty?

IN ADDITION, THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (a) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (b) IS DAMAGED BY ANY UNAUTHORIZED MODIFICATIONS OR TAMPERING; (c) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (INCLUDING USE ...
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How long do Nintendo repairs take?

Based on our current experience, the average processing time is less than two weeks. This time may vary depending on external factors beyond our control. If you have already returned your product to the repair service centre and would like a follow-up on your repair request, click here.
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Can Gamestop fix my switch?

No they do not as a service, but if you have a warranty on a console and you meet the requirements, they will replace it for you with another and send yours back to their warehouse to be refurbished.
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How do I know if my switch is under warranty?

How do I check my warranty status? Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry. You can check your warranty status in the Nintendo Repair Center.
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Can you send a switch to Nintendo for repair?

If you would like to set up a repair for a different product please start a new repair. Important: Please do not send in your Nintendo Switch or Nintendo Switch Lite console. If you include your console, it will be returned to you unrepaired. Learn about console repair options.
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How do I check my Nintendo receipt?

From the profile settings, select Shop menu. Select Information About Account Activity. A list of the transactions associated to your Nintendo Account will appear here, as well as any promotional or bundled download codes included with your purchases.
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Does Nintendo have a purchase history?

Review the purchase history for your Nintendo Account on your system or through the Nintendo Account website to check if you purchased the content. Look for a receipt for the content in the inbox of your Nintendo Account's email address.
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How long is Nintendo Switch warranty?

Nintendo systems carry a standard 12-month warranty, which is one of the longest standard warranties in the video game industry. Games and accessories sold individually carry a three-month warranty.
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How do I send items to Nintendo for repair?

How to Package a Repair
  1. Complete a repair letter to include in the box. The letter should include: ...
  2. Prepare your items and box for shipping. Unless the repair requires them, remove all games and any additional accessories. ...
  3. Add the shipping address to the box. ...
  4. Add your return address and repair order number.
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Does Nintendo fix broken Joy-Cons?

For your convenience, Nintendo offers a quick and easy-to-use online repair process. (This repair will be for your non-working Joy-Con controller only and is available in the U.S. and Canada only.) If you are located in a different country, contact the nearest Authorized Service Center in your region.
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Can you return a switch purchase?

You have 30 days after delivery of your order to return or exchange products purchased directly from the My Nintendo Store. Nintendo will not refund the cost of shipping unless the return is a result of Nintendo providing a product that is damaged, defective, or different than the product you ordered.
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Does the Nintendo store do repairs?

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself.
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Does Nintendo Switch warranty cover accidental damage?

All Nintendo Switch models come with a 12-month limited warranty to cover manufacturing defects. The limited warranty includes a list of limitations as well. For example, the warranty does not cover: Damage from negligence.
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What happens if my Nintendo Switch breaks?

The Nintendo Switch console will need to be repaired. For your convenience, Nintendo offers a quick and easy-to-use online repair process.
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How does Nintendo repairs work?

Complete these steps

Enter your serial number to verify your system's warranty status, if applicable. Add the repair and shipping details, and any billing information. Agree to Nintendo's Online Repair Terms and Conditions. Click Continue to confirm the repair order, and make payment if needed.
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Can GameStop look up my warranty?

A: If you get the warranty/purchase protection through GameStop you don't need a receipt. They will be able to pull up your information when or if you need to return/exchange.
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Does GameStop fix consoles for free?

Why don't GameStop, EBGames, and similar stores like this advertise that they repair PS5s or the new Xbox consoles? They only fix PS4s or Xbox Ones. They don't repair consoles. They do however take trade-ins for defective consoles and keep them for spare-parts for refurbishing consoles.
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Why does my Nintendo repair still say due in?

If the tracking information for your repair shows it was delivered to Nintendo, but the repair status shows as "Due In," rest assured that our repair technicians will be working on your system soon. Keep in mind that due to high volumes, it may take several days for the repair status to update.
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How many times will Nintendo repair Joy-Cons?

Nintendo has agreed to offer free lifetime repairs of Nintendo Switch controllers experiencing the dreaded "Joy-Con drift" to consumers across the European Union. The move comes in response to years of organized complaints and a pressure campaign from the European Consumer Organization (BEUC).
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Will Nintendo give me a refund?

Nintendo's official policy on digital products is “no refunds”, but customer support has some leeway to make accommodations for polite people with a real issue. so you might be able to get a refund by calling Nintendo's customer support, but there's no guarantee you can get a refund.
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