Does Best Buy fix Nintendo Switch Joy-Cons?

We generally are not able to work on the joy cons without a protection plan. We'd recommend connecting with your local Best Buy store to get a definitive answer. You can find information about your local store at www.bestbuy.com/storelocator.
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How much does it cost to replace a Nintendo Switch Joy-Con?

With enough playtime, all Nintendo Switch controllers will experience "Joy-Con drift" and require repairs. Thankfully, Nintendo has acknowledged this problem and now offers Joy-Con repairs for free.
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Will Nintendo repair my Joy-Con?

For your convenience, Nintendo offers a quick and easy-to-use online repair process. (This repair will be for your non-working Joy-Con controller only and is available in the U.S. and Canada only.) If you are located in a different country, contact the nearest Authorized Service Center in your region.
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Can Best Buy fix broken controllers?

If the controller that came with your product stops working, we'll replace it. Get a replacement for the controller that was included in the original box for your product.
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Will Nintendo fix Joy-Con drift out of warranty?

Nintendo will repair defective Joy-Cons free of charge, even if the warranty has expired. This was not always the case. The small Joy-Cons of the Nintendo Switch are known for problems with their analogue sticks.
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Is Nintendo still fixing Joy-Cons for free in 2024?

Yes, Nintendo still offers free repairs for Joy-Cons, particularly for issues like the infamous Joy-Con drift. However, there are certain conditions that your case must meet to qualify for a complimentary fix.
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Does Geek Squad fix controller drift?

The Geek Squad Protection on your PS4 controller would cover the stick drift issue, absolutely. We'd recommend heading into your local Best Buy with it to get started. They will help you exchange it from there. You can find information about your local store at www.bestbuy.com/storelocator.
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Does Geek Squad fix remotes?

To get help, just bring your home theater remote into a Best Buy store. We'll check out what's wrong and get you a replacement (if the product is available) or reimburse you.
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How long do switch joy-cons last?

Additional Information: The Joy-Con controllers take approximately three and a half hours to fully charge. When fully charged, the battery for the Joy-Con controllers can last approximately 20 hours. This may be shorter depending on the software application and functions being used.
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Will Nintendo repair Joy-Cons without proof of purchase?

If you are unable to provide proof of purchase with the Product you send to us, the Product will be considered to be outside of your Nintendo Warranty and a service fee will apply for any repair work undertaken.
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Will Nintendo fix modified Joy-Cons?

Nintendo reserves the right to refuse repair in some exceptional cases. Joy-Con drift will not be repaired if the problem was caused by accessories, negligence, inappropriate use or damage, or if the controllers have been modified. You can register your faulty Joy-Cons or Switch Lite for repair here.
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Is Nintendo still doing Joy-Con repairs?

Please complete all fields below to set up a repair for your Joy-Con. If you would like to set up a repair for a different product please start a new repair. Important: Please do not send in your Nintendo Switch or Nintendo Switch Lite console. If you include your console, it will be returned to you unrepaired.
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How long does it take to repair a Joy-Con?

How long does a Joy-Con repair take? The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month. If it turns out your Joy-Con issues aren't covered by Nintendo or you need it faster, we can help.
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How much does a Best Buy appointment cost?

Yes, consultations from Best Buy are completely free. There is no obligation or pressure to buy, and we don't add hidden costs to products or installations because you had a consultation.
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How much is a service call from the Geek Squad?

You can call Geek Squad for free anytime or chat with a Geek Squad agent online. The assistance is free with a Best Buy membership. Otherwise, remote support service costs $19.99 to $149.99, depending on the issue. The agent will either talk you through the process to fix it or recommend a repair.
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Can you permanently fix controller drift?

The good news is that most stick drift guides have you replacing the joystick but almost all of the time the potentiometer is the only problem. Most people throw these malfunctioning controllers out, but fixing stick drift can be quite easy and fun, not to mention cheap.
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Does Nintendo fix controller drift?

Since the issue is widespread, Nintendo actually offers to fix Joy-Con drift for free (and has allegedly fixed the issue on newer Joy-Cons). This is currently the only "official" method of dealing with drift, though check below for some ways you can address the issue yourself. There is a catch, though.
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Can I get a refund if my controller has stick drift?

If you've just gotten it, you should be able to return it to get a replacement/refund. If you'd prefer to do it a different way, you can more than likely send a request for a replacement here since it would be under warranty.
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Should I worry about Joy-Con drift?

Yes, Joy Con drift on the Switch Lite is a real concern. It can happen to anybody at any time. I have seen numerous videos both on YouTube and reddit where people get drift in just a matter of days.
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