Does PlayStation direct return?

You have rights to return items under applicable local law. In addition, we provide a goodwill returns policy, meaning you may be able to return items within 30 days of delivery. Please see the PlayStation Direct Returns and Refund Policy for more details.
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Can you return items to PlayStation direct?

For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
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Why is it so hard to get a refund from PlayStation?

Requesting a PS Store refund

If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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Do PlayStation refunds go back to your card?

You will receive a refund to the original payment method where possible*. For full terms and conditions, please visit the PlayStation Store cancellation policy.
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Can you cancel a PlayStation direct order?

You can cancel your order within a few minutes of placing it to prevent the order from being processed and shipped. Go to Order Look Up and select the order. Select Cancel. If your order has been processed, it can't be canceled.
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Sony IS Giving Up On The PlayStation 5

Can you return a ps5 from PlayStation direct?

You have rights to return items under applicable local law. In addition, we provide a goodwill returns policy, meaning you may be able to return items within 30 days of delivery. Please see the PlayStation Direct Returns and Refund Policy for more details.
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What is the return policy for PlayStation?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Will I get my money back if I cancel PlayStation Plus?

Yes—you have 14 days after purchasing PlayStation Plus to ask for a refund. The refund amount may be reduced depending on how much you've used the service during the 14-day period. You should also know that free trials are included in the said period.
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How do I contact PlayStation for a refund?

Tap on Settings (gear icon), scroll down to PlayStation Network, and tap Support. Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund. Choose the appropriate option for your purchase type. Tap on Request refund.
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How long is PlayStation refund policy?

PlayStation Store refund type. Full games, downloadable content, in-game consumables and season passes fall under this category. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund.
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Can you refund a PS5 game if you haven't played it?

Before initiating a refund, it's important to understand PlayStation's policy around returns. All games are eligible for a refund within 14 days from the date of transaction, as long as you have not started downloading or streaming them.
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Does PlayStation have a 1 800 number?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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How long does a PS5 repair take?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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Can I return my PS5 to Walmart?

Returns are available for nearly everything Walmart sells. Your purchase history on Walmart.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
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Does Sony repair PS5?

Repair Notices

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.
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Can I send my ps4 to Sony to get fixed?

Repair Service & Warranty

For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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Will PlayStation fix my PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
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What happens if I cancel my PlayStation subscription?

Once your PlayStation Plus subscription ends, content you previously downloaded at no cost as part of the subscription (such as monthly games) will no longer be available.
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What happens if I cancel PlayStation Plus?

Games you get from PlayStation Plus are yours to keep for the duration of your subscription. If for whatever reason you choose to cancel your subscription, or the subscription is over, you will lose access to your games. They will still be downloaded to your system, you just won't be able to play them.
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Is it hard to cancel PlayStation Plus?

You cancel a PS plus membership by going to Settings and go to Account Management. from there, go to Account Information and go down to Manage Playstation Subscriptions. In there, you can manage PS plus , PS now and other services. Simply go to PS plus and End membership.
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How to get a replacement PS5?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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Can you return a PS5 Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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Can I return a PS5 to target?

Return details

This item must be returned to any Target store. This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
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