Does PlayStation have a guarantee?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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How long is PlayStation warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).
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Will PlayStation replace my PS4?

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ...
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Does PlayStation have a protection plan?

A PlayStation®Protection Plan may be purchased up to 360 (three hundred and sixty) days after purchase of the relevant Product and you may be required to produce valid proof of purchase of such Product.
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How long is the warranty period on PS4?

Slips, Spills, and Physical Damage. This warranty is a thirty-six (36) month warranty and must be purchased within thirty (30) days from your original PlayStation 4 purchase date. The first twelve (12) months will run along side your standard Limited Warranty and extend for twenty-four (24) additional months.
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Is PlayStation repair free?

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ...
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Can Sony fix my PS4 without warranty?

MTC's trained technicians are available for both Warranty and Out of Warranty repair or service on all current Sony PlayStation products.
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Will PlayStation refund you?

If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.
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How does PlayStation warranty work?

Sony Interactive Entertainment LLC (SIE) warrants to the original purchaser of this SIE product that this software is free from defects in material and workmanship for a period of one (1) year from the date of purchase. SIE agrees for a period of one (1) year to either repair or replace, at its option, the SIE product.
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How does Sony PlayStation warranty work?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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Will PlayStation repair my console?

Information about the out of warranty refurbishment process of your PlayStation console. The Out of Warranty (OOW) service is an exchange service that consists of SIEE providing you with a fully refurbished PlayStation® console in exchange for your faulty PlayStation® console upon payment of the OOW fee.
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How much does Sony charge for out of warranty repair?

Sony recently stopped offering its “Fix & Replace” service, which offered out-of-warranty repairs for Sony devices. Sony would charge around $250 for repairs, which is significantly more expensive than other repair options.
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Is it worth replacing PS4 with PS5?

The PS5 offers a substantial upgrade in nearly every way over the standard PS4, which is now over 10 years old. The quality of PS5 games, full support for 4K media, faster loading times, and extra features like haptic feedback make the PS5 more than worth the upgrade for current PS4 owners.
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How do I claim my PlayStation warranty?

Visit https://playstation.com/support for troubleshooting support or, depending on the product, to arrange a repair or replacement under your manufacturer's warranty. Need more help? Chat with us.
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How do I claim my PS4 warranty?

a) If you believe that your product requires warranty assistance please go to the Sony website for self-help guides and support. b) In Australia contact the Sony Call Centre on 1300 13 7669 to register your claim and provide the details to enable Sony to assess the claim.
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What is PlayStation return policy?

Sony's changed its PlayStation Store refund policy, so you can change your mind within 14 days of buying digital content on PS4. Sony on Monday updated its PlayStation Store refund policy: Now you can get your money back on games, add-ons or downloadable content within two weeks.
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Can I get my PS5 repaired?

PlayStation 5 Hardware and Software Repair

From software glitches to damaged displays and dead batteries, CPR technicians have seen it all. Whether it's caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate.
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How much does it cost to fix PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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How do I file a claim with Sony?

In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt from Sony or a Sony Retailer.
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How do I talk to PlayStation support?

Dial 1-800-345-7669 to call PlayStation for immediate assistance.
  1. Calling the customer service line is the fastest way to get in touch with PlayStation for assistance with technical issues or account problems that you're having.
  2. Have your account information handy so the representative is better able to assist you.
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Can you return PS5 to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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What is Sony's repair policy?

Term: For a period of one (1) year from the original date of purchase of the product, Sony will, at its option, repair or replace with new or refurbished product or parts, any product or parts determined to be defective.
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How long do Sony repairs take?

If you need assistance we would ask that you call us on 01324 630064 or use the message option on our website. We currently expect the repair centres to contact clients within 2 working days and to complete repairs within 2-4 weeks from receipt of the defective product.
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How do I claim my PS5 warranty?

PS5: Filing a warranty
  1. You can begin a live chat on the PlayStation website.
  2. Alternatively, you can call for support with the following number: (800) 345-7669.
  3. You can also try the PlayStation Twitter support.
  4. Whatever method, make sure you have your PS5 warranty information at hand.
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