Does Sony replace broken PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
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How much does it cost to get a PS5 controller repaired?

Costs associated with a non-warranty repair are handled on a case-by-case basis. Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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Will Sony replace my PS5 controller for stick drift?

If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free. Open up your DualSense controller and replace the sticks.
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How long is Sony warranty for PS5 controller?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
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How do I return a broken PS5 controller?

Go to Order Look Up and enter your order number, email address and billing phone number. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return.
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How To Send In Your PS5 Controller For Repair To Sony 2022

Where can I take my PS5 controller to get fixed?

Visit any nearby uBreakiFix by Asurion store today for your PlayStation controller repair to give your tech a boost.
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What is the return policy for PS5 controllers?

For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
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How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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Will Best Buy replace my PS5 controller?

A: You can go to any best buy store to purchase the warranty, and yes, you get 1 free controller replacement as long as it's within the 2 years.
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Does Sony warranty cover physical damage?

Note: The standard warranty does not cover physical damage or missing parts or accessories. Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.
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Does Sony warranty cover stick drift?

Joystick drift may be covered under the PS5's warranty if the controller is still within the warranty period. It's advisable to check with Sony's official support for specifics regarding warranty claims for drift issues.
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Does Sony have warranty for PS5?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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How do I permanently fix my PS5 controller drift?

Here's how:
  1. Turn off the PS5 console.
  2. Using a straightened paperclip, press and hold the Reset button inside the small hole on the back of the PS5 controller for 5 seconds.
  3. Turn the console back on after the DualSense controller fully disconnects.
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Does PlayStation fix broken controllers?

Repair Service & Warranty

Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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Is Sony PS5 repair free?

If the device breaks within the warranty period, PlayStation will repair the device for free. However, the limited warranty only covers manufacturing defects. So, if you break your console by spilling liquid or by dropping it, you won't be able to use the limited warranty to repair it.
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How long do PS5 controllers last lifetime?

The DualShock 4 typically lasts for four to eight hours of play per charge, often falling on the lower end of that range. The PS5 DualSense battery life is slightly better, averaging between six to 12 hours depending on the game you're playing, but often averaging around six to eight hours.
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Do PS5 controllers go bad?

It can typically occur from dust, skin flakes or even food falling in between the mechanics. Or deterioration can just happen naturally over time if you play games often. And then, sometimes it happens straight out of the box, which is the last thing you want when hoping to boot up your new console.
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Why is the new PS5 controller so expensive?

That's not because the company produces better hardware than PowerA, Victrix, or Scuf; it's simply because Sony holds the patents for the DualSense's signature features. No matter how innovative another controller is, you'll only get haptic feedback and adaptive triggers on an official Sony gamepad.
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How much is a warranty for a ps5 controller?

Manufacturers warranty is 1 year from the date of purchase.
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Why do ps5 controllers drift?

Why does my PlayStation 5 controller keep drifting when I play? Usually it is caused by the dust or sometimes software glitch. Make sure your controller upto date. If the drifting occurs by software problem then you have to reset your ps5 controller.
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How long is a PS5 warranty?

How Long Does a Manufacturer's PS5 Warranty Last? It lasts one year from the purchase date, which is par for the course for most manufacturer's warranties.
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Do PS5 controllers have serial numbers?

The serial number can be found on the back of the wireless controller, below the QR code. The serial number has 17 alphanumeric characters.
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Does opening PS5 controller void warranty?

However, there are a couple of things to consider before attempting to open up your DualSense controller. It does void the warranty when you do this, so you might want to first reach out to Sony for a replacement if it's been less than a year since you purchased it.
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Why do PS5 controllers stop working?

1. Why is my PS5 controller not turning on even when it's fully charged? There could be several reasons for this, including Bluetooth connectivity issues, firmware/software glitches, or physical damage. Try resetting the controller, updating firmware/software, and contacting customer support for further assistance.
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