How do I cancel a PlayStation transaction?

If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.
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How do I reverse a payment on PlayStation?

Tap on Settings (gear icon), scroll down to PlayStation Network, and tap Support. Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund. Choose the appropriate option for your purchase type. Tap on Request refund.
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Can you refund transactions on PS4?

Requesting a PS Store refund

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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Can I cancel an order from PlayStation?

You can cancel your order within a few minutes of placing it to prevent the order from being processed and shipped. Go to Order Look Up and select the order. Select Cancel. If your order has been processed, it can't be canceled.
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How do I cancel my PS and get my money back?

PlayStation Store refund type
  1. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus. ...
  2. Contact PlayStation Support.
  3. You will receive a refund to the original payment method where possible*.
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How To Get A Refund From Playstation Store (100% Works On PS4/PS5!)

How do I contact Playstation customer service?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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How long do Playstation refunds take?

Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.
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What is the phone number for PlayStation refund?

PlayStation Customer Service Phone Number (800) 345-7669, Email, Help Center.
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How do I refund games?

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.
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What time does PlayStation customer service open?

Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
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How do I refund a transaction on PS5?

You can do this on your PS5 home screen or via the PlayStation Store website. Next, head to your Account Settings and open up your Purchase History or Transaction History. This shows everything you've bought. Browse it and select the specific game transaction you want a refund for.
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How do I cancel a pre order on ps4?

To cancel an order, go to your pre-order reservation details and click on the “cancel order” button. Please note that you will need your pre-order reference number and associated email address on file to access your order details page.
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Can you refund PlayStation games?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Can I refund a game I just bought?

Refund eligibility

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time.
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How do I get my money back from an online purchase?

Making a chargeback claim

Tell your card provider you want to make a chargeback claim. Your card provider is the company that sends you your statements. You can find their contact details on their website. It's best to ask in writing.
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How do I contact Playstation to close my account?

You'll need to go to Account & Security > Change Online ID & Other Account Questions. After choosing Live Chat, you'll need to enter some details about yourself and your account, such as your Name, PSN Sign-in ID, and PSN Online ID. Enter your information and click on “Request Chat”.
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Do PlayStation refunds go back to your card?

You will receive a refund to the original payment method where possible*. For full terms and conditions, please visit the PlayStation Store cancellation policy.
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Can I get a refund after 14 days PlayStation?

Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy. We understand that there may be times when you want to return items. The law gives you rights to cancel an order within 14 days, but we also provide a goodwill returns policy allowing you to return items within 30 days.
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Can you refund ps5 from PlayStation direct?

Orders may be eligible for return within 30 days. Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy. You can start a return or replace order from Order Look Up or My Orders.
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How do I talk to a live agent on PlayStation?

Dial 1-800-345-7669 to call PlayStation for immediate assistance. Use any phone to dial the toll-free international number for PlayStation's customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you're having so they can assist you.
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Is there a PlayStation phone number?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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Does PlayStation have a direct?

The PlayStation Experience

When you order direct from PlayStation, you get more than just spectacular games and innovative hardware. From launch-day delivery on pre-orders, to free standard delivery and 30-day returns, get your goods straight from the source.
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Can you cancel PlayStation Plus immediately?

Active subscriptions can be cancelled up until the next payment date. You can find the payment dates for each of your subscriptions in the Subscriptions Management section of Account Management. The subscription will be activated each time you sign up.
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Does PlayStation charge immediately for pre orders?

Your credit card will be charged for your pre-ordered item once it is ready to ship.
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