How do I file a claim with PlayStation?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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How does PlayStation warranty work?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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How do I contact PlayStation direct?

If your goods develop a fault within the first 30 days after delivery, please contact customer service by using the chat functionality on the PS Direct website. For goods that become faulty after this period, please contact PlayStation Support via https://www.playstation.com/support/contact-us/direct/.
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Is PlayStation repair free?

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ...
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Can Sony fix my ps4 without warranty?

MTC's trained technicians are available for both Warranty and Out of Warranty repair or service on all current Sony PlayStation products.
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PlayStation is being sued for $7.9 BILLION!!

How much does Sony charge for out-of-warranty repair?

Sony recently stopped offering its “Fix & Replace” service, which offered out-of-warranty repairs for Sony devices. Sony would charge around $250 for repairs, which is significantly more expensive than other repair options.
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What is Sony's repair policy?

Term: For a period of one (1) year from the original date of purchase of the product, Sony will, at its option, repair or replace with new or refurbished product or parts, any product or parts determined to be defective.
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Will Sony fix my PS4?

Repair Service & Warranty

Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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Does GameStop fix consoles for free?

No they do not as a service, but if you have a warranty on a console and you meet the requirements, they will replace it for you with another and send yours back to their warehouse to be refurbished.
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How much does PlayStation repairs cost?

Generally, repairs to the PS4 console cost under $100 dollars. The highest repair cost would be if your console required a motherboard replacement which runs around $125 dollars.
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How do I contact Sony customer service?

Home, Car & Portable
  1. For new repairs and assistance: 1-800-634-8606.
  2. Check repair status.
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What number can I call for PlayStation?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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How to get a replacement PS5?

Firstly, if your PS5 is still under warranty, the best course of action would be to reach out to Sony's official PlayStation support. They have a dedicated support team that can guide you through the troubleshooting process and, if necessary, arrange for a repair or replacement.
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Will PlayStation give me a refund?

If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.
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Does PlayStation have refund?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Does GameStop still buy broken consoles?

Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit but they charge you a refurbishment fee which is usually around sixty dollars. There are conditions though. The product has to have it's original serial number. It cannot be worn off, faded, torn or scratched off.
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What is the right to repair consoles?

The law does not cover game console repairs.

Products covered in this law do not apply to all electronic devices due to a separate law in the California Business and Professions Code, however. Devices such as game consoles and alarm systems are therefore exempt from the new Right to Repair Act.
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How to claim GameStop warranty?

For claim information, call toll-free (800) 883-8895.
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How long does it take for PlayStation to repair a console?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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Why is Sony discontinuing PS4?

According to a report from Bloomberg News in January 2022, Sony had been poised to discontinue the PlayStation 4 at the end of 2021 in favor of the PlayStation 5, but due to the ongoing semiconductor shortage that made it difficult for Sony to keep up with PlayStation 5 demand, the company instead planned to continue ...
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How do I fix my PlayStation?

Troubleshoot
  1. Restart System. Ends Safe Mode and restarts the PS4 console normally.
  2. Change Resolution. ...
  3. Update System Software. ...
  4. Restore Default Settings. ...
  5. Rebuild Database. ...
  6. Initialize PS4. ...
  7. Initialize PS4 (Reinstall System Software) ...
  8. Set HDCP Mode (PS4 Pro only)
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What is the lawsuit against Sony PlayStation?

A London tribunal ruled Tuesday that Sony must face a nearly $8 billion lawsuit over claims that the PlayStation maker abused its dominant position in the market by charging "excessive prices" to its customers.
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What is the Sony lawsuit?

The claim alleges customers have therefore paid higher prices for games and add-on content than they would have done. Sony's lawyers argued the case was "flawed from start to finish" and said it should be thrown out.
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Why is Sony in a lawsuit?

Sony Interactive Entertainment was sued in 2022 on behalf of 9 million people in the UK. They'd all bought digital games or add-on content through Sony's PlayStation Store. The lawsuit accuses Sony of abusing its dominant market position.
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