How do I know if my Xbox controller is broken?

If you've verified that the cable and port are working and the controller still doesn't work when connected, then the controller needs to be replaced (go to “Replace your controller” below).
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Can Xbox controllers just stop working?

There are many reasons why your Xbox controller may be having syncing or power problems. Here are some of the most common reasons for controller disconnections: The controller battery. Your controller needs new batteries or needs to charge.
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What to do when Xbox controller breaks?

If your controller isn't working and needs replacing, enter the controller's serial number at the bottom of this page. You can find the serial number inside the battery compartment, below the barcode.
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Can Xbox controllers wear out?

Controllers are used extensively during gaming, which can lead to their parts wearing out faster and eventually failing.
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How much does it cost to fix an Xbox controller?

The Elite series 2 controller repair kits range in price from $23.99 for button sets to $59.99 for a replacement PCBA and motor assembly. As you'd expect, prices are lower for the standard controller, starting at $19.99 for just the controller's top case and going up to $34.99 for the PCBA and vibration motor.
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How to Test an Xbox Controller for Issues (analog stick drift, buttons not working, etc)

What could be wrong with my Xbox controller?

Check the battery: Replace the controller batteries with fresh ones, or make sure that the rechargeable controllers are fully recharged. (Do this even if your controller still has power—low batteries can cause connection and functionality issues.)
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Where can I test my Xbox controller?

Test your controller

To test whether your button should be working, from Settings, open the Xbox Accessories app, select your controller, and then select the icon on the right below the controller image. Press the buttons on your controller to test them.
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When should I change my Xbox controller?

The new Xbox One controller should last you around seven to 10 years, if not longer, according to Microsoft.
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Why is my Xbox controller not turning on with batteries?

Battery contacts: The controller won't turn on if the battery contacts are worn out or bent too much. It also won't turn on if the batteries don't make firm contact for any other reason. Charging cable problems: If you use a charge and play kit to charge the controller, the cable may be bad.
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Why is my Xbox One controller blinking then turning off?

Why is my Xbox controller blinking and then turning off? It's possible that your Xbox console is not receiving enough power (it will start to shut down wireless connections to save energy). Turn off and unplug the Xbox, then wait for a few minutes before plugging it back in and turning it on.
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Why is my Xbox not responding to my controller?

Remove accessories from your Xbox or PC: Some USB devices, including incompatible or defective USB cables, can interfere with wireless signals. Unplug all USB devices connected to your Xbox or PC. Restart your Xbox or PC and try connecting the controller again.
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How do I fix my Xbox controller?

We understand that you're experiencing issues with your Xbox controllers. It's possible that the controllers may need to be updated or reset. You can try resetting the controllers by pressing and holding the small button on the back of the controller for about 5 seconds until the controller turns off.
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How long do Xbox controllers last years?

Answer: Generally, an Xbox controller can last for several years if properly taken care of. The life span of a controller depends on factors such as frequency of use, proper maintenance, and the quality of the controller. It's not uncommon for an Xbox controller to last up to 5 years before needing to be replaced.
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Why is my Xbox controller not letting me click on anything?

If you're experiencing no button input in games when using an Xbox controller with a Bluetooth connection on a Windows device, make sure that you have the latest Windows update. You can find available Windows updates by going to Settings > Windows Update > Check for updates.
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How do I know if my Xbox controller is dying?

Whether you're using alkaline or rechargeable batteries (including the rechargeable battery pack from the Xbox One Play & Charge Kit), the battery indicator will show how much battery life you have left. If your batteries are low and need to be replaced or recharged, the onscreen battery icon will appear as red.
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Why is my Xbox controller not working Microsoft?

Second, please try to reset your controller by pressing and holding the Xbox button on the controller for 10 seconds until it turns off. Then, turn it back on by pressing the Xbox button again and try to sync it with your console.
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Where can I send my Xbox controller to get fixed?

Xbox controller repairs from uBreakiFix by Asurion

At uBreakiFix® by Asurion stores, we're committed to offering unmatched customer service and quick, dependable repairs.
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Should I update my Xbox controller?

Keeping your controller updated with the latest software maximizes your controller's capabilities and compatibility. You can update your controller wirelessly, with a USB connection, or on a PC using the Xbox Accessories app.
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Do Xbox One controllers wear out?

Stick drift is a common problem that can occur on Xbox One controllers. It is caused by the analog sticks on the controller becoming worn out or damaged. When this happens, the sticks may start to move on their own, even when you are not touching them.
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What do you do with broken Xbox controllers?

Decluttr is the fastest and most reliable way to recycle Xbox controllers for cash! Plus, if you want to trade in your console with us, you can sell it at the same time!
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Will Microsoft fix my controller?

If your device is out of warranty, you'll be charged a repair fee. Sign in to your Microsoft account If you haven't yet registered your device, follow the steps here: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product Please come back if you have more questions.
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