How do I relink my PS5?

To link your PS5 console or your primary PS4 console, open PlayStation App, and then select Settings > Link Console to App.
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How do I relink my PlayStation account?

You can link your account for PlayStation™Network with your accounts from online services. Using online services, it's possible to share screenshots and video clips or publish information such as the trophies you've earned. To link or unlink your account, select (Settings) > [Account Management] > [Linked Services].
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How do I get my PS5 back online?

Restart your PlayStation

Doing so will clear old data and force it to try and reconnect to your Wi-Fi network. To restart your PlayStation, press the PS button on the controller, select the power icon, then select Restart PS5.
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Why is my PS5 on but not connecting?

Check HDMI Ports:Ensure that you are using a functional HDMI port on the TV. Try connecting the PS5 to a different HDMI port on the TV. Safe Mode:Boot the PS5 into Safe Mode. To do this, turn off the PS5 completely, then press and hold the power button until you hear a second beep.
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Why can't i link to my PS5?

Make sure that you're signed in to the same account on both your console and device. Check whether you've set up your console for Remote Play. Check for connectivity issues on your console and device. If you have antivirus software installed on your device, check whether it's blocking the Remote Play app.
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How do I fix my PS5 not connecting to PlayStation Network?

Try using a wired connection for your PS5® console. If you're using a wireless connection, try to position your PS Portal and PS5 console closer to the router and make sure there are no obstacles interfering with the signal.
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How do I link my PS5 manually?

If you're trying to connect to your PS5® console from another device but your console can't be found, you'll need to manually link your device. Connect your device and PS5 console to the same network, select Link Device on your PS5 console, and then enter the number on your PS5 console screen into your device.
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Why is my PlayStation not connecting to the internet?

Cannot connect to a Wi-Fi network. Wi-Fi signal strength may be too weak. Run an internet connection test on the PS4 by going to Settings > Network > Test Internet Connection. Reset your local network connection by powering off your modem or router and waiting 5 minutes before turning it back on.
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How do I get my PlayStation Network back online?

Turn your console and router off and then on again.

If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.
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How do I get my PS5 out of offline mode?

How to change your online status on PS5 consoles
  1. You can set your online status from the control center by selecting your profile and then Online Status.
  2. You can press the options button on the user selection screen to change your online status.
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How to link PS5 account?

How to link accounts and services online
  1. Sign in to Account Management.
  2. Select Linked Services.
  3. Choose the service and select Link.
  4. Follow the on-screen instructions to link the service. Linked then appears below the service name.
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How do I get back into my PlayStation account?

Go to the Account Management sign-in page and select Trouble Signing in? > Reset your password and enter your sign-in ID (email address). You are sent an email containing a secure link. The verification email can take a few minutes to arrive.
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How to unlink PS5 from app?

Go to Settings > Users and Accounts > Authorized Apps. Choose the app and select Unlink > Yes, Unlink.
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Why is my PlayStation 5 not working?

Make sure you have a secure connection to both your PS5 console and the screen using the included HDMI cable. If possible, try using a different HDMI cable. If your screen has multiple HDMI ports, try using a different one. Make sure to also have the correct channel selected for HDMI.
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How do you restart the PS5?

Unplug the power cable

To manually restart your console, try these steps: Make sure your PS5 is completely off, with no lights turned on or flashing. Unplug the power cable from your console for at least 30 seconds. Plug the cable back in and press the Power button on your device to try restarting it.
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How can I fix my PS5?

Try these fixes:
  1. Manually restart. Push the Power button on your PS5 and hold it for 15 seconds to restart.
  2. Disconnect the power. Unplug the power cord. ...
  3. Power cycle the console. ...
  4. Switch the power cord. ...
  5. Try a different power source.
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How do I sync my PS5 to console?

The first time you use your controller, you'll need to pair it with your console.
  1. Turn on your PS5® console.
  2. Connect the controller to your console using the included USB cable.
  3. Press the PS button. The controller powers on. After the light bar blinks, the player indicator lights up.
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How do I link my PS5 as a primary console?

Users on non-primary PS5 consoles will NOT be able to play the games you purchased from the PS Store, share your PS Plus benefits, or play your games offline. Select the "Settings" icon > "Users and Accounts" > "Other" > "Console Sharing and Offline Play > "Enable" to set a PS5 as the primary console.
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Why is my PlayStation not connecting?

Reboot the modem and router manually, wait about five minutes, then check to see if the PS4 can establish a connection. If you're unsure how to power these devices on and off, refer to the devices' manuals or to your service provider's customer support. Restart the PlayStation 4.
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Why won t my PS5 connect to the IP address?

Reconfigure your network settings. If you're using a wireless connection, try bringing your PS5 console closer to your router and removing anything that might block the connection. Turn off your router or modem, wait at least 5 minutes, and then turn it back on. Update your router's firmware.
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