How do I return a defective PS5 controller?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.
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What to do with a faulty PS5 controller?

If you're having issues with your controller, try resetting it.
  1. Turn off your PlayStation®5 console.
  2. Disconnect the DualSense wireless controller from the official USB cable.
  3. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
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Is there a warranty on PS5 controllers?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).
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Can I return a PS5 controller to Target?

Target's Return Policy

Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange.
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Can I return a PS5 controller to Gamestop?

Except as provided below, unopened new products, including new software, hardware, accessories, collectibles, and unworn apparel (with tags attached) are returnable within 15 days of purchase. Unopened “special” or “collector” editions of video game software and hardware are returnable within 7 days of purchase.
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How to RESET PS5 Controller and FIX Many Problems! (Easy Method!)

Can you return a PS5 controller to Best Buy?

1-10 of 14 Answers. It's super easy. If you bought the warranty, simply return the controller and they give you a new one.
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How do I return a broken PS5 controller?

Go to Order Look Up and enter your order number, email address and billing phone number. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.
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What is the return policy for PS5 controllers?

For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
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Can I return a broken controller to GameStop?

Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) belonging to eligible categories will be replaced with a like item, upon return.
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Do you need a receipt to return a controller to GameStop?

GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com order number. Refunds issued for lost items are subject to recharge if GameStop can verify delivery or frequent abuse.
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How do I return a broken controller to target?

If you wish to send your damaged or defective item back for a refund, please contact Target.com Guest Services at 1-800-591-3869. They will help to schedule a pickup for the damaged or defective item. Refunds will be issued to the original form of payment.
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Can I return a PS5 controller to Walmart without a receipt?

Return in-store items without a receipt

We'll accept your return if your ID information matches with the one stored in our secured database. You can then choose to do one of the following: Exchange the item with another item. Get a Walmart gift card.
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How do I send my PS5 controller off for repair?

Please detach and remove any Half Dome Back Buttons, Lever Back Buttons and Button Caps from your controller, but leave the stick modules on your controller when sending it in for a repair. If you've purchased a replacement stick module, only the standalone stick module needs to be sent for a repair.
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What items cannot be returned to Target?

The following items cannot be returned:
  • Trading cards & trading card accessories (e.g., Pokemon, Sport cards, trading card binders)
  • Open or defective collectibles (e.g., special edition Barbie dolls, porcelain dolls, action figures and die-cast cars)
  • Personalized items and digital downloads.
  • Opened/unsealed breast pumps.
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Will PlayStation fix my PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
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Will Best Buy replace my PS5 controller?

If the controller that came with your console stops working, we'll replace it.
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How to claim GameStop warranty?

In the event of a claim or dispute, contact GameStop Customer Service Center toll-free at (800) 883-8895, or in writing at 625 Westport Parkway, Grapevine, TX 76051.
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What is the most common problem with PS5 controller?

The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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Is my PS5 controller under warranty?

Manufacturers warranty is 1 year from the date of purchase.
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How do I return a PS5 controller?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return.
Takedown request View complete answer on direct.playstation.com

How much does it cost to get a PS5 controller fixed?

Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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Can I trade in my controller to GameStop?

GameStop offers the opportunity to trade in your used games, accessories, and consoles for in-store credit. Customers can also trade towards pre-paid Visa or Mastercard gift cards that can be used elsewhere.
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Can you return a defective PS5?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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Can I return a PlayStation controller to Walmart?

Just purchase a new controller from walmart swap the controllers and then return the broken with the receipt from the new one and tell them it doesn't work. Just purchase a new controller from walmart swap the controllers and then return the broken with the receipt from the new one and tell them it doesn't work.
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