How do I return my PS5 controller for repair?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.
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How do I send my PS5 controller off for repair?

Please detach and remove any Half Dome Back Buttons, Lever Back Buttons and Button Caps from your controller, but leave the stick modules on your controller when sending it in for a repair. If you've purchased a replacement stick module, only the standalone stick module needs to be sent for a repair.
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Can I take my PS5 controller to get fixed?

Visit any nearby uBreakiFix by Asurion store today for your PlayStation controller repair to give your tech a boost.
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Will Sony fix my PS5 controller for free?

All PlayStation devices (including consoles, controllers, and headsets) will come with a limited warranty that usually lasts for 12 months after the date of purchase. If the device breaks within the warranty period, PlayStation will repair the device for free.
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How do I send my PS5 for repairs?

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.
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How To Send In Your PS5 Controller For Repair To Sony 2022

How much is it to fix a PS5 controller?

Costs associated with a non-warranty repair are handled on a case-by-case basis. Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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Do I need proof of purchase for PS5 repair?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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Can Geek Squad fix my PS5 controller?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.
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How long is a PS5 controller warranty?

Manufacturers warranty is 1 year from the date of purchase.
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What to do with faulty PS5 controller?

If you're having issues with your controller, try resetting it.
  1. Turn off your PlayStation®5 console.
  2. Disconnect the DualSense wireless controller from the official USB cable.
  3. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
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What is the most common problem with PS5 controller?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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How long should a PS5 controller last before replacement?

From our extensive testing, you can expect to get around six to 12 hours from the PS5's controller battery life from a single charge – with the top-end of the estimate being a rarity. That might not sound too bad, but the best Switch controller and the best Xbox controller can last over 40 hours.
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What does PS5 controller warranty cover?

For example, a limited warranty for a PS5 controller might cover you if a button on your controller stops working or won't connect to your PS5 console. However, a limited warranty does not protect your controller against any accidental damage, such as drops or liquid damage.
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What causes stick drift PS5?

Why does my PlayStation 5 controller keep drifting when I play? Usually it is caused by the dust or sometimes software glitch. Make sure your controller upto date. If the drifting occurs by software problem then you have to reset your ps5 controller.
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Who do I contact for PS5 controller warranty?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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Where to claim PS5 controller warranty?

If you need to claim under this Guarantee, please use your local Customer Service helpline or https://www.playstation.com/support/contact-us/ for return instructions.
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How do I claim my PS5 warranty?

To arrange a repair or replacement for a faulty product under your retailer warranty applicable in your country of purchase, please contact PlayStation Support via https://www.playstation.com/en-gb/support/contact-us/direct/.
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What voids PS5 warranty?

THIS WARRANTY DOES NOT COVER PRODUCTS SOLD AND CLEARLY MARKED "AS IS" OR WITH FAULTS. SIE MAY VOID THIS WARRANTY IF SIE REASONABLY BELIEVES THAT THE PS5 CONSOLE HAS BEEN USED IN A MANNER THAT VIOLATES THE TERMS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE OR GAME SOFTWARE.
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Why do PS5 controllers stop working?

1. Why is my PS5 controller not turning on even when it's fully charged? There could be several reasons for this, including Bluetooth connectivity issues, firmware/software glitches, or physical damage. Try resetting the controller, updating firmware/software, and contacting customer support for further assistance.
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Why are PS5 controllers so expensive?

The expensive and pro-style DualSense Edge game controller adds more customization and performance options.
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Can you return controller to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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Does PS5 warranty cover stick drift?

Is joystick drift covered under PS5 warranty? Joystick drift may be covered under the PS5's warranty if the controller is still within the warranty period. It's advisable to check with Sony's official support for specifics regarding warranty claims for drift issues.
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Can I return a PS5 without a receipt?

Returns Requirements: In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return.
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How to use Sony warranty?

In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt from Sony or a Sony Retailer. This warranty is valid only in the country of purchase.
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