How do I track my PlayStation return?

If, after this time, you have not received your repaired or replacement system, please enter your returns reference number on our PlayStation Repairs page to find out where it is. You can find your returns reference number on the email we sent you when you first arranged the return.
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How long do PlayStation direct returns take?

Once we receive your return, we will process it within 5-7 business days. If the returned items are accepted, we'll ship your replacement order. You will receive a confirmation email once the order has been shipped. Once shipped, your order will be delivered within 1-2 workings days.
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How long does it take to get refund from PlayStation?

If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account. If you returned your order for a replacement, the replacement order will ship within 3-5 business days after processing the return.
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How do I check my PlayStation shipping status?

Look up your order tracking details through order look up or sign in to direct.playstation.com and select My Orders. Find the order and click on Track to view the details. On the details page, enter your mobile number next to Get Text Updates about Your Delivery and select Sign Up.
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How do PlayStation returns work?

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. To request a refund for this type of content, please contact us.
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I Bought A Broken PlayStation 2 From eBay... Can I Fix It?

Do PlayStation refunds go to your card?

You will receive a refund to the original payment method where possible*. For full terms and conditions, please visit the PlayStation Store cancellation policy. *This is not possible for the following payment methods: Bancontact (MisterCash), Paysafecard, and money vouchers.
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Does PlayStation give refunds?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Does PlayStation ship with FedEx or UPS?

Yes. Your package may be shipped using either FedEx or UPS. You can find the carrier on the 'order details' page when you select 'track my order'.
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Can you track orders from PlayStation?

You can go to your order details and select track my order. From there you will receive up to date information about your order. You can also sign up for text notifications on the status and delivery. The tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email.
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What shipping service does PlayStation use?

Your package is shipped using FedEx or UPS. To request that your package is held at a local FedEx/UPS location for pickup, call 1.800.463.3339 (for FedEx) or 1-888-742-5877 (for UPS).
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Can I get a refund after 14 days PlayStation?

Items purchased from the PlayStation Store are subject to the PlayStation Store Cancellation Policy. We understand that there may be times when you want to return items. The law gives you rights to cancel an order within 14 days, but we also provide a goodwill returns policy allowing you to return items within 30 days.
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What is the phone number for PlayStation refund?

PlayStation Customer Service Phone Number (800) 345-7669, Email, Help Center.
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Can I return my PS5 to Walmart?

Returns are available for nearly everything Walmart sells. Your purchase history on Walmart.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
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How long do returns take to hit your account?

If you file a complete and accurate paper tax return, your refund should be issued in about six to eight weeks from the date IRS receives your return. If you file your return electronically, your refund should be issued in less than three weeks, even faster when you choose direct deposit.
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Does PlayStation have a 1 800 number?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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How do I contact PlayStation customer service?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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Can police track PlayStation?

Can police locate PSN account? Yes. Sony can be required to turn over the personal details of a PSN account by court order, and they may even be willing to do it if the police just have a good reason (without even going through a judge).
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Can you track orders from Sony?

If you have a Sony account, login to your account and visit your Order History. Here you can: Check your order status. Track a shipment.
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Can PlayStation track a stolen PS5?

Can PlayStation track a missing PS5? You Need to Provide the Ownership Documents and IP Address while Filing Formal Police Complaint and then Reach Via Officer Incharge to SONY. Sony can use the IP address to track the location of your stolen PlayStation 5 whenever someone logs in using this console.
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Is PS5 trackable?

No, they can't physically track a PlayStation anywhere on the planet because they don't have like GPS chips in them like a smart device, so if someone steals your PS5, but then it's never hooked up to the internet, I'm afraid you're out of luck…
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How much would it cost to FedEx a PS5?

Using the example shipment details noted above, FedEx would cost roughly $82 (as of October 2023) when using the FedEx Home Delivery option.
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Does PlayStation need UPS?

A UPS will instantly send power to your Xbox, PlayStation, and PC when your home loses power and defends against unsafe levels of electricity that could irreversibly damage your expensive gaming equipment.
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Can you return PS5 to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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Can you refund a PS5 game if you played it?

How to start the PS5 game refund process. If you meet the criteria of owning a game for under two weeks and you've never downloaded or played it, then you can start the refund process. You can still try for a refund even if you have played the game, but you won't be getting your money back that way.
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How do I return my PS5 for repair?

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.
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