How does PS5 return work?

Initiate a return from My Orders Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return. Follow the on-screen instructions to print the return label.
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How do PlayStation returns work?

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. To request a refund for this type of content, please contact us.
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What is the return policy for PS5?

All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation. NOTE: For physical disc games to be considered in “original condition,” they must be returned, unopened, with all security seals intact.
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Can you return PS5 if used?

b) Goodwill Returns Policy

Our voluntary 30-day return policy applies to all PlayStation Direct purchases. This means you can return your purchase for a refund as long as it's in its original condition.
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Is it possible to get a refund on PS5?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Do We Really NEED A PS5 PRO?

How do refunds work on PlayStation Store?

A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund*. However, we may reduce your refund amount based on how much you have used the service.
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How long does a refund take on PS5?

Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.
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What to do before returning PS5?

Return checklist:
  1. Connect your USB drive to your PS5 console.
  2. Go to the home screen and select Settings > System.
  3. Select System Software > Back Up and Restore > Back Up Your PS5.
  4. When there are multiple USB drives connected, select your USB drive.
  5. Select the type of data you want to back up, and then select Next.
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What is PlayStation return policy?

Sony's changed its PlayStation Store refund policy, so you can change your mind within 14 days of buying digital content on PS4. Sony on Monday updated its PlayStation Store refund policy: Now you can get your money back on games, add-ons or downloadable content within two weeks.
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What is the return policy for PS5 at GameStop?

Except as provided below, unopened new products, including new software, hardware, accessories, collectibles, and unworn apparel (with tags attached) are returnable within 15 days of purchase. Unopened “special” or “collector” editions of video game software and hardware are returnable within 7 days of purchase.
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How do I return my PS5 console?

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.
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Can I return my PS5 to Walmart?

Returns are available for nearly everything Walmart sells. Your purchase history on Walmart.com displays the latest eligible date for a return or replacement, however, we recommend keeping track of all manufacturer packaging and your receipt for a minimum of 90 days after purchase.
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Can you return an opened PS5 to Gamestop?

We do not accept returns of:

Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts. Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
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Can I return a PS5 to target?

Return details

This item must be returned to any Target store. This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
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How long is PS5 warranty?

How Long Does a Manufacturer's PS5 Warranty Last? It lasts one year from the purchase date, which is par for the course for most manufacturer's warranties.
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Can you return PS5 to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
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Can you return a PlayStation without the box?

Any products returned should be sent back with the original packaging and include any manuals, cables, and accessories. For more details please see the returns refund policy. You can start a return or replace order from Order Look Up or My Orders.
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Does PlayStation direct return?

Once we receive your return, we will process it within 5-7 business days. If the returned items are accepted, we'll ship your replacement order. You will receive a confirmation email once the order has been shipped. Once shipped, your order will be delivered within 1-2 workings days.
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Does Sony have warranty for PS5?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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Are PS5 repairs free?

If your PS5 is broken, there's a chance to get the repairs for free if it is still covered under the initial limited warranty. All PlayStation devices (including consoles, controllers, and headsets) will come with a limited warranty that usually lasts for 12 months after the date of purchase.
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How much does it cost to fix PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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Can you refund PS5 from PlayStation direct?

Orders may be eligible for return within 30 days. Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy. You can start a return or replace order from Order Look Up or My Orders.
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How do I factory reset my PS5?

How to factory reset PS5 consoles
  1. In your console's dashboard, navigate to the Settings menu.
  2. Open the “System” section and select “System software.”
  3. Select “Reset options” and choose what you want to do with the data on your PS5:
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Can you refund games on PS5 Reddit?

PSA: you can get a refund on PS5 by going through Playstation support chat. Don't forget to answer quick once you go through the agent queue, you get about 2 minutes before they disconnect from chat. Also make sure you're accessing support from same country as your account otherwise you'll wait for nothing.
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