How does Sony repairs work?

Customers can bring their faulty products to a Sony service center for diagnosis and repair, or they can contact the center for assistance and schedule a repair appointment. In some cases, the service center may also offer a pickup and delivery service for customers who are unable to bring their products in themselves.
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How long do Sony repairs take?

If you need assistance we would ask that you call us on 01324 630064 or use the message option on our website. We currently expect the repair centres to contact clients within 2 working days and to complete repairs within 2-4 weeks from receipt of the defective product.
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Does Sony repair for free?

Warranty

The repair shall be guaranteed against any identical breakdown on the Product within 90 days following the repair. In such an event, Sony shall repair the Product free of charge and such repair will be guaranteed for the remaining time of the initial warranty.
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Can you send your PS5 to Sony for repair?

IF THIS PRODUCT IS DETERMINED TO BE MATERIALLY DEFECTIVE DURING THE WARRANTY PERIOD, YOUR SOLE REMEDY AND SIE'S SOLE AND EXCLUSIVE LIABILITY IS LIMITED TO: (A) THE REPAIR OR REPLACEMENT OF THIS PRODUCT WITH A FACTORY-RECERTIFIED PRODUCT, AT SIE'S OPTION, AT NO CHARGE TO YOU; AND (B) RETURN SHIPPING OF THE CONSOLE (NOT ...
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Does Sony fix PS5 for free?

If the device breaks within the warranty period, PlayStation will repair the device for free. However, the limited warranty only covers manufacturing defects. So, if you break your console by spilling liquid or by dropping it, you won't be able to use the limited warranty to repair it.
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How To Send In Your PS5 For Repair To Sony 2022

How long does it take to get PS5 repaired?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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How much does it cost to have a PS5 fixed?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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How to get PS5 repaired under warranty?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions. As the original purchaser, you will be responsible for inbound shipping costs and any packaging materials required.
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Where do I send my PS5 to get it fixed?

At Asurion and uBreakiFix, our PlayStation 5 repair experts can help get your device back up and running fast—without the hassle—whether you need a hard drive repair, HDMI port replacement, or help with other issues. Our experts are trained to fix PlayStation 5 consoles and accessories using top-quality parts.
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Can Geek Squad fix my PS5?

If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or how the product was manufactured. It could also be caused by dust, internal heat or humidity.
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How long is Sony PS5 warranty?

For starters, the expiration of the PS5's 1-year warranty means that if you have any type of problem with your console – overheating, shutting off randomly, etc – you're rapidly running out of time to have it fixed for free. As of Nov. 11, any and all repairs you request from Sony will begin costing you money.
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What does Sony warranty cover?

Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to for a list of Sony Retailers.
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How long is Sony warranty?

Sony products come standard with either a 90 day or 1 year limited warranty, check your product's warranty card for details. Protection Plus customers have enhanced service coverage, based on the type and term of additional protection purchased.
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Is Sony getting a lawsuit?

Sony facing $7.9 billion mass lawsuit over PlayStation Store prices. Reuters.
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Has Sony ever lost a lawsuit?

Sony lost, with the jury awarding Immersion $82 million for the seven years that the DualShock controller had been on the market, which with the judge's addition of pre-judgment interest and costs, totalled $90.7 million.
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How do I check my ps5 repair status?

To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service center listed on your status results.
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Does GameStop fix PS5s?

Why don't GameStop, EBGames, and similar stores like this advertise that they repair PS5s or the new Xbox consoles? They only fix PS4s or Xbox Ones. They don't repair consoles. They do however take trade-ins for defective consoles and keep them for spare-parts for refurbishing consoles.
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What can I do with a faulty PS5?

Try these fixes:
  1. Manually restart. Push the Power button on your PS5 and hold it for 15 seconds to restart.
  2. Disconnect the power. Unplug the power cord. ...
  3. Power cycle the console. ...
  4. Switch the power cord. ...
  5. Try a different power source.
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How much does it cost to fix HDMI port on PS5?

The cost for an HDMI port replacement is $110 for a PS4 and $139 for a PS5. The cost of the repair may vary depending on the specific PlayStation model and the extent of the damage.
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How much does it cost to fix a PS5 that doesn't turn on?

I haven't heard of a ps5 repair cost less than $200. The most common price I've seen is $250.
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Will Sony fix PS5 controller drift for free?

If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free. Open up your DualSense controller and replace the sticks.
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Is PS5 warranty 2 years?

Now I've decided to return the console for a repair as much point to a defective GPU but when trying to start the process I was shocked to see that Sony only offer a warranty of 1-year on the console..
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Why are PS5 more expensive now?

Usually game consoles get cheaper the longer they are on the market, but reduced supply during the pandemic and a spike in inflation rates last year led Sony to actually raise the prices on its consoles in most of the world in 2022.
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Can I return my PS5 for a new one?

Initiate a return from Order Look Up

Go to Order Look Up and enter your order number, email address and billing phone number. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return.
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How long does PS5 repair take reddit?

Took about 2 weeks to receive the box to send my ps5 to Sony, once Sony received it took about 9 business days for them to repair it and now I'm waiting on my console to be returned to me which Sony would take about 5 business days. So about a month, its a long process for sure. I submitted mine for repair on Nov.
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