How long does it take Nintendo to process an order?

Nintendo generally takes 1-3 business days to process orders, but it can sometimes extend to 5 business days, especially for popular items or during busy periods, with dispatch usually within 24 hours of processing; expect a shipping confirmation email once it leaves the warehouse. Processing is only on weekdays, so weekend orders ship the following business day.
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Why is my order in process?

When you see the status "processing" it indicates that the vendor is actively working on your order and making necessary preparations to ensure it is ready to be shipped to you.
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What does order status mean on Nintendo?

Order status definitions

Order Processing: Order has been placed and received by Nintendo. Submitted: Your order has been approved and is being prepared for shipping. Shipped: Your order has been shipped. Back-Ordered: This item is currently unavailable and will ship as soon as it is in stock.
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How to check order status on Nintendo?

If you were logged in (or created) a Nintendo Account when placing your order, you can check the status of your order by logging in to My Nintendo Store (using your Nintendo Account) and visiting the My Account section. Within My Account, you can view the 'Orders' section.
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Do Nintendo pre-orders charge immediately?

No, Nintendo generally does not charge immediately for digital pre-orders on the eShop; payment is processed about 7 days before the game's release, allowing for pre-loading, but for physical items or hardware, it can vary by retailer, with some charging at checkout and others upon shipping, while Nintendo's official store often charges closer to release. 
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How much will Switch 2 likely cost?

Nintendo Switch 2 - $449.99 MSRP*

*Manufacturer's Suggested Retail Price. Actual price may vary.
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Are pre-orders charged immediately?

No, most retailers don't charge immediately for pre-orders; they usually wait until the item ships, but policies vary, with some (like Microsoft Store for digital items or certain retailers using PayPal/Zip) charging upfront, so it's crucial to check the specific store's policy, as some do full charges upfront while others may just authorize funds or take a small deposit. 
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Can Nintendo shut down a stolen switch?

If your Nintendo Switch is stolen, immediately go to Nintendo's website, sign in, select the Shop Menu, and choose Deregister Primary Console to lock it out from making purchases and playing downloaded games; you'll need your password and can only do this remote deregistration once per year, so also change your Nintendo Account password and contact support if you have issues or need to report it officially. 
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Can I cancel a Nintendo order?

There is a small window after placing an order where you're able to cancel your order or update the shipping address on the order. See the order status page for options. If it has already been shipped, you will need to set up a return for the items and ship them back for a refund.
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How do I get a confirmation of digital purchase from Nintendo?

Whenever you make a purchase on Nintendo eShop for Nintendo Switch, a receipt is emailed to the Nintendo Account associated with the purchase. An email is sent for every transaction made on Nintendo eShop.
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Why is Nintendo charging me $3.99 a month?

Unless you cancel by the end of the free trial, you will be enrolled in an automatically renewing membership (no Expansion Pack). You will be charged $3.99 every 30 days, unless and until you cancel your membership by turning off automatic renewal under Account Information on Nintendo eShop or in your Nintendo Account.
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Why is my game order taking so long?

Why is my order late? During busy periods - when a sudden high volume of products needs to be shipped. Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
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Is 2 day shipping actually 2 days?

With FedEx 2 day shipping, your packages are delivered within 2 business days throughout the United States. You can choose from two delivery options based on your shipment's urgency. FedEx 2Day® A.M. offers morning delivery on the second business day. FedEx 2Day® provides delivery by the end of the second business day.
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Does processing order mean approved?

Order processing is just one part of the order fulfillment cycle and refers to the steps that a company takes to receive, review, approve and prepare an order.
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Why is my order still pending?

Your order is likely pending because the seller hasn't captured the payment yet, possibly due to a payment verification, stock issue (backorder/preorder), or waiting to gather all items for shipment; it's in a holding pattern before processing, packaging, or shipping, often resolving in a few hours to a few days, but sometimes longer. 
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How long does a package stay in processing?

How long does a package stay in the "Processing at Destination" status? Typically, a package will remain in the "Processing at Destination" stage for 1-2 business days before moving to the next status, such as "Out for Delivery." However, during high-volume periods or due to delays, it may take longer.
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Can Nintendo do refunds?

Nintendo generally doesn't offer refunds for digital games due to their "no cancellation" policy once you start downloading, but you might get one for faulty/broken games or as a rare "courtesy" for accidental purchases if you contact support directly (phone/chat is best). Physical items from the My Nintendo Store have a 30-day return policy for unopened items, but digital/DLC purchases are final, though you can try for a refund if the game is unplayable or doesn't work as described, notes Nintendo Support.
 
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Why did Nintendo cancel my pre-order?

A pre-order can be cancelled for various reasons, including if: It was cancelled manually by the user who placed it. You set up the pre-order to use Nintendo eShop funds but there were not enough available funds at the time of payment (seven days prior to the game's release).
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Does Nintendo charge you right away for pre-orders?

Pre-orders and pre-purchases make it possible to buy game titles or items before they're available. Pre-orders are available for Nintendo eShop digital purchases. You will not be charged for the full amount of the purchase until 7 days prior to the game's release date.
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Will Nintendo replace my Switch?

Having a problem with your system or game? We can help! Setting up a service request for a repair or replacement with Nintendo is fast, easy, and secure. You can troubleshoot your Nintendo Switch 2, Nintendo Switch, or Nintendo 3DS family product in a few easy steps and set up a service request if needed.
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Can Nintendo brick your Switch if stolen?

Unfortunately, we are unable to remotely format a device or remotely block a Nintendo Account from being used. If you are interested in recovering the Nintendo Account from the device that was lost or stolen, please see Nintendo Account Recovery Process.
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Can you throw away a Nintendo Switch?

Take Back Program - Free! We provide a free courtesy product Take Back Program for the recycling of Nintendo hardware, software, accessories, rechargeable batteries, and other consumer electronics to those living in the U.S. and Canada.
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What is the Xbox warning ⚠?

The Xbox warning symbol (⚠️) usually means you lack the license to play a game, often because the physical disc isn't inserted, a digital license expired (like from Game Pass), or it's a visual bug requiring a console restart. It signifies you can't play the game until the specific condition is met, but if the game works, it's likely a temporary glitch with the Xbox system software. 
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Do you pay full price when you pre-order?

You pay a part of the total price upfront to reserve your item. This gives you more flexibility and a smaller initial investment. Finally, some retailers offer pay-later options. They authorize your payment method but don't charge you until the product ships.
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Are preorders legal?

Laws vary by region, but the US Federal Trade Commission (FTC) has straightforward requirements for preorders. Under the FTC Mail, Internet, and Telephone Order Merchandise Rule, you must have a reasonable basis for saying when a product will ship.
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