How long does it take to get a PS5 controller fixed?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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Can I take my PS5 controller to get fixed?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
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How much does it cost to get a PS5 controller fixed?

Costs associated with a non-warranty repair are handled on a case-by-case basis. Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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Can you get your PS5 controller fixed for free?

Keeping a copy of your receipt and the controller's packaging can greatly increase your odds of getting a free replacement. Check the PlayStation Hardware & Repairs webpage. If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free.
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How fast is PlayStation repair?

Most Repairs Done in 45 Minutes or Less

Depending on the device problem and store location, our experts can complete most repairs in 45 minutes or less.
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How i desolder and solder the part of Joystick from PS4 and PS5 Dual Sense controller

Does Geek Squad fix PS5 controllers?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.
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Where do I send my PS5 for repair?

Whether it's caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate. Depending on the issue, our technicians can diagnose and fix your device as early as the same day you bring it in.
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Why do PS5 controllers stop working?

1. Why is my PS5 controller not turning on even when it's fully charged? There could be several reasons for this, including Bluetooth connectivity issues, firmware/software glitches, or physical damage. Try resetting the controller, updating firmware/software, and contacting customer support for further assistance.
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How long is the PS5 controller warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
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Do PS5 controllers last?

From our extensive testing, you can expect to get around six to 12 hours from the PS5's controller battery life from a single charge – with the top-end of the estimate being a rarity. That might not sound too bad, but the best Switch controller and the best Xbox controller can last over 40 hours.
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How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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What is the most common problem with PS5 controller?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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Does PlayStation fix broken controllers?

Repair Service & Warranty

Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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How do I return a broken ps5 controller?

Go to Order Look Up and enter your order number, email address and billing phone number. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return.
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Is leaving ps5 controller plugged in bad?

Q: Will this overcharge my controllers and damage the battery? A: No.
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How much is warranty on PS5 controller?

Manufacturers warranty is 1 year from the date of purchase.
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Why do PS5 controllers drift?

Why does my PlayStation 5 controller keep drifting when I play? Usually it is caused by the dust or sometimes software glitch. Make sure your controller upto date. If the drifting occurs by software problem then you have to reset your ps5 controller.
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What voids PS5 controller warranty?

THIS WARRANTY DOES NOT APPLY: (A) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) TO DAMAGE CAUSED BY USE OF THIS PRODUCT WITH ANY PERIPHERAL(S) THAT SIE DOES NOT LICENSE OR SELL, INCLUDING NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY ...
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How do I check my PS5 repair status?

To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service center listed on your status results.
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What to do when PS5 controller is on but not working?

Soft resetting your PS5 controller can clear any minor connection glitches. To do so, press the PS button on the DualSense controller > Control Center > Accessories > select the controller > Turn Off. When the lights on the controller turn off, press the PS button to power the controller back on.
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Can you use a PS4 controller on PS5?

While you can use a PS4 controller on PS5, you can only play PS4 games on PS5 - you can't use a DualShock 4 to play PS5 games.
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How long does PS5 repair take reddit?

Took about 2 weeks to receive the box to send my ps5 to Sony, once Sony received it took about 9 business days for them to repair it and now I'm waiting on my console to be returned to me which Sony would take about 5 business days. So about a month, its a long process for sure. I submitted mine for repair on Nov.
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Does GameStop fix PS5s?

Why don't GameStop, EBGames, and similar stores like this advertise that they repair PS5s or the new Xbox consoles? They only fix PS4s or Xbox Ones. They don't repair consoles. They do however take trade-ins for defective consoles and keep them for spare-parts for refurbishing consoles.
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How do I fix my stick drift on PS5?

Look on the back of your DualSense for a small hole where the reset button is hidden. You will need something like a paperclip to gently insert and hold down the button for five seconds. After it has restarted, wire your controller back into the PS5 and see if the drift is still present.
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