How many returns is too much for Costco?

But if you're constantly making returns to the point where it's 60% or 70% of your purchases, then yes, you could risk having your membership revoked.
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How many times can you return things at Costco?

The ground rule when it comes to Costco's refund policy is that you can basically return anything, at any time, no questions asked — with a few exceptions. The return policy applies to merchandise like computers, mattresses, TVs and even your membership.
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Can Costco abuse return policy?

If Costco managers believe you are abusing the policy -- say, by returning a ton of items after using them for a long time even though there's no real problem with them -- then the store can and will tell you that you can no longer be a member. Unfortunately, many people do make returns that push the envelope.
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Does Costco care about returns?

We guarantee your satisfaction on every product we sell with a full refund.
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Does Costco keep track of how much you return?

There's a limit

The tricky bit is that no one knows precisely what the limit is. Costco keeps track of merchandise as it comes back into the store and which member made the return.
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Costco's CRAZY Return Policy: Everything You Need to Know!

Does Costco flag you for too many returns?

Costco is really good about issuing refunds for unwanted purchases. Making an exceptionally large number of returns could cause your membership to be revoked, especially if your returns themselves aren't reasonable.
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Do stores track how much you return?

Yes, they do. It's part of the inventory system, and also part of the accounting system. Stores want to know what they have in stock and how much money was received or paid out. Databases make this easier, but it's not foolproof, which is why you'll see retail employees doing “inventory” every now and again.
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What does Costco do with all the returned items?

If the returned products are unused and in good condition, Costco may restock them and sell them at discounted prices. However, if the items have been opened or used, they might be sent to liquidation auctions or returned to the manufacturer for refurbishing or credit.
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Can I return a couch to Costco after 5 years?

"We guarantee your satisfaction on every product we sell, and will refund your purchase price," the company states. It lists exceptions on products including electronics, diamonds and alcohol and cigarettes, but does not indicate a timeframe within by which shoppers must bring their goods back.
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Will Costco pick up my return?

Choose the Return or Replace Items button next to the appropriate order, and follow the prompts to complete your return or replacement request. Receive your return label immediately or schedule a pickup (where eligible). For large items, you'll be sent an email with additional instructions.
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Can I return something I bought 2 years ago at Costco?

Their policy does not say that items must be returned in a certain time frame or in a certain condition for most merchandise. There are exceptions for electronics, jewelry, cigarettes, alcohol, car tires and batteries, airline tickets, gold, and special order items.
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What can't you return at Costco?

Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law. Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
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Can I return a mattress to Costco after 2 years?

As we considered buying a new one, I wondered what we'd do with the old mattress that we had bought from Costco two years prior. It was then I found a video on TikTok which discussed Costco's generous return policy. The store will accept any used mattress as long as it is in good condition.
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Does Costco have a blacklist?

This lenient return policy may be one of the best perks of a Costco membership. But for Costco it can translate into major losses, questionable returns, and blacklisted customers whose memberships are just one return away from being permanently revoked.
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Can Costco flag your account?

There are no specific details on the Costco website about exactly what abuse of the return policy could look like, but Costco members who make frequent returns -- especially of high-value items -- are more likely to have their accounts flagged and potentially end up having their shopping privileges revoked.
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Can I return food to Costco if I don't like it?

Costco says on its website that it will "guarantee your satisfaction" on every product it sells. And so if there's a quality issue with a food product you've purchased, you shouldn't hesitate to bring it back -- even if it's already opened and partially consumed.
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Can I return a chair to Costco after 2 years?

However, anything else that you purchase from the store—whether in-person or online—you're able to return without issue, no matter how much time has passed, to any Costco warehouse and get a full refund. They weren't lying when they promised a 100% satisfaction guarantee!
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Can you return a 2 year old couch to Costco?

"Costco employee here, have worked in returns before. Just return it, it's no problem. We accept returns up to 10 years old, no explanations needed.
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Did a woman return couch to Costco after 2 years?

In a viral TikTok video that has garnered 2.9 million views, a California woman returned a couch to Costco two-and-a-half years after she bought it, causing a storm of Internet chatter over what might be the most lenient return policy in all of retail.
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Why does Costco have a generous return policy?

Most products sold at Costco are quality products that people buy because they want them. Than minimizes the number of returned items. The fact that the return policy is lenient tends to increase sales because customers don't have to worry about not being able to return a defective...
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What happens to unsold food at Costco?

For example, Costco Wholesale hopes to divert 80% of its waste away from landfills through source reduction, donations to food rescue organizations such as Feeding America, and industrial uses. Costco is not the only food retailer to initiate food recovery policies.
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Why is Costco return policy so generous?

Costco's ultimate goal is customer satisfaction, which is why the store offers to refund what you paid on almost any item — many of which don't limit when you can bring them back. They call it their “Risk-Free 100% Satisfaction Guarantee.” This even includes your Costco membership itself.
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What is considered return abuse?

Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.
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Why do stores throw away returns?

Big or heavy items like furniture, for example, are top contenders for landfills. Luxury brands, too, are more likely to trash returns to avoid products ending up in secondary markets and tarnishing the label's value. And fast fashion without much value to start with is less likely to be worth recirculating.
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Can stores see your return history?

Many buyers aren't aware that some returns, with and without receipts, are being monitored at stores that outsource that information to a third-party company, which creates a "return profile" that catalogs and analyzes the customer's returns at the store.
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