How to get replacements at Best Buy?

Replacement Parts
  1. If you need to order a replacement part for a product under a Geek Squad® Protection Plan, please call us at 1-866-933-5552.
  2. If your item needing repair is still under the manufacturer's warranty, please contact your manufacturer for assistance.
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How do I get a replacement item from Best Buy?

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement.
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Does Best Buy give replacements?

Our promise

If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
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What does Best Buy replacement plan cover?

Best Buy will provide you with a repair, replacement or store credit to purchase a new device if your product suffers from a mechanical failure or, in some cases, accidental damage from handling. Your membership covers the price of each Best Buy Protection Plan.
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How to claim warranty at Best Buy?

Make sure that you put the Product in its original packaging or packaging that provides the same amount of protection as the original packaging. To obtain warranty service, in the United States call 1-888-BESTBUY or Canada call 1-866-BESTBUY. Call agents may diagnose and correct the issue over the phone.
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BMW Z4M Buyers Guide by Shooting Brake

Does Best Buy warranty cover replacement?

Under a standard Geek Squad Protection Plan, we may also replace your device, at our discretion, if we choose not to repair it or otherwise provide you with store credit.
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Does Best Buy automatically give you a warranty?

If you want protection automatically added to your purchases, consider joining My Best Buy Total™. With an active membership, up to 24 months of either Best Buy Protection or AppleCare+ will be added to almost all new Best Buy purchases. Exclusions, terms and conditions apply.
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What is a replacement warranty policy?

With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time. A limited warranty works in the same way but with more restrictions.
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How long is Best Buy warranty after purchase?

A My Best Buy Total™ membership includes up to 24 months of product protection on most Best Buy purchases while the membership is active. The applicable plan (either Best Buy Protection or AppleCare+) will be added to any eligible purchase at no additional charge.
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How does Best Buy exchange policy work?

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.
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Does Best Buy replace stolen items?

The warranty covers normal wear and tear, accidental damage, or manufacturer faults. Unfortunately it doesn't cover liost or stolen items, but you should check with your home owners insurance they may. Sorry, there was a problem. Please try again later.
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Does Best Buy warranty cover dropped items?

Best Buy protection plan with Geek Squad

These plans cover accidental damage, such as drops or spills, as well as mechanical and electrical breakdowns. Best Buy protection plans can be purchased in-store or online, and are available for a wide range of products, including: Computers and tablets.
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Can I exchange an item at Best Buy without a receipt?

Yes Best Buy accepts returns +1(833)562–1543 on items without a receipt within 14 to 45 days of purchase.
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Does Best Buy Geek Squad cover lost items?

Geek Squad Complete Protection enhances your manufacturer warranty, gives you extended coverage when the warranty ends and includes Loss and Theft1 coverage.
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What if I bought a TV from Best Buy and it was broken?

In-store repair.

Bring your TV (under 42") in to your local Best Buy store. We'll repair it, no matter where you bought it. You can also bring in your wireless audio devices, speakers and other smaller products to be repaired. Please bring in all parts of your devices so we can successfully repair them.
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What is the warranty policy at Best Buy?

The initial twelve-month period will begin on the later of (i) the date you purchase the Covered Product, (ii) the date your original Covered Product is shipped from our store or warehouse, if applicable, or (iii) on the date you pick-up your Covered Product from a store if ordered on-line or over the phone.
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How strict is Best Buy return policy?

Do products need to be returned in good condition? Items must be returned in like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major components may be denied a return. Apparel must not be worn or laundered, and the original tags must be attached for us to accept a return.
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How many times can you use Best Buy warranty?

You can choose Best Buy warranty coverage from 1-3 years depending on the plan you choose, and you can only submit up to two claims every 12 months, from the time of purchase.
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How do I ask for a replacement warranty?

Ask the company to repair or replace the defective or broken product that should be enclosed with the letter you sent. Clarify to the company when the product was replaced and clarify what your warranty states. Enclose a sales receipt and a copy of the warranty in case there are any doubts or questions.
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Does warranty mean free replacement?

A full warranty often covers repair or replacement for all product parts. In general, full warranties don't cover normal wear and tear. They give customers a way to fix substantial problems with the product. Any company offering a full warranty must repair or replace the product during the specified warranty period.
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How do I replace an item with warranty?

If you have a problem with a product contact the seller. If the seller doesn't resolve the problem, write to the manufacturer. The warranty should list the manufacturer's address.
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Can I buy Best Buy warranty later?

The protection does have to be purchased through the store after the purchase. You can either head in and add that on in person or you can likely do it over the phone if that works better for you. You can find information about your local store at www.bestbuy.com/storelocator.
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How long is Best Buy return policy?

What is Best Buy's return policy?
  • Return periods. For everything except cell phones and other items that need activation, the return period is 15 days. ...
  • Restocking fees. Cell phones (except prepaid ones) carry a $45 restocking fee. ...
  • Nonreturnable items. ...
  • Major appliances. ...
  • Like-new condition. ...
  • Best Buy Totaltech. ...
  • In-store. ...
  • By post.
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Does Best Buy Total Tech replace?

A: Hey there, If you buy a television with Totaltech and it can't be repaired, you will get a new one. This is because Totaltech includes up to two years of product protection on most new Best Buy purchases.
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