What are the common problems with the PlayStation 5 controller?

If you've tried resetting your controller and are still having issues, please select an issue from the options below.
  • Button or stick issue.
  • Broken or missing parts.
  • Vibration issue.
  • Controller doesn't pair.
  • Cover doesn't fit.
  • Controller disconnects.
  • Profile issue.
  • Audio issue.
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What is the most common PS5 controller issue?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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What is wrong with my PS5 controller?

If you're having issues with your controller, try resetting it. Turn off your PlayStation®5 console. Disconnect the DualSense wireless controller from the official USB cable. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
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Why does my PS5 controller keep acting up?

Clean your joysticks

If the wrong-sized piece of debris ends up in the wrong place under your thumbstick, it can easily cause it to drift. The best, and safest, way to clean your controller is with a cotton swab, some rubbing alcohol, and compressed air.
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How long do PlayStation 5 controllers last?

The DualShock 4 typically lasts for four to eight hours of play per charge, often falling on the lower end of that range. The PS5 DualSense battery life is slightly better, averaging between six to 12 hours depending on the game you're playing, but often averaging around six to eight hours.
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They Lied to Us! Here's Why Your PS5 Controller Isn’t Smooth

Will PlayStation replace my PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above.
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Is leaving PS5 controller plugged in bad?

Q: Will this overcharge my controllers and damage the battery? A: No.
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How long is PS5 controller warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
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How long is PS5 warranty?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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How do I get my PS5 controller to work?

To use your controller, you need to pair it with your console.
  1. Make sure that your PS5® console is switched on.
  2. Connect the controller to your console using the included USB cable.
  3. If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up.
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How long do PS5 controllers last before breaking?

Since the PS5 controller uses a lithium ion battery, there will be significant loss of capacity after approximately 400 charge/discharge cycles. So I would say the lifespan of a PS5 controller that has not been broken due to slamming of said controller due to game rage would be approximately one year!
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Will Sony fix PS5 controller drift for free?

If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free. Open up your DualSense controller and replace the sticks.
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Where can I take my PS5 controller to get fixed?

Visit any nearby uBreakiFix by Asurion store today for your PlayStation controller repair to give your tech a boost.
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How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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Why is PS5 controller battery life short?

The haptic feedback and adaptive triggers on the PS5 controller enhance the gaming experience by providing realistic sensations. However, these features can contribute to quicker battery drain. Consider adjusting the intensity of vibrations or selectively enabling them for specific games.
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Can you leave PS5 controller on charging stand?

When fully charged, click to release contact and simply leave the controller on the stand. Be certain your controller is always ready to game as it stylishly charges on display alongside of your PS5 console.
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What to do when PS5 controller is on but not working?

Soft resetting your PS5 controller can clear any minor connection glitches. To do so, press the PS button on the DualSense controller > Control Center > Accessories > select the controller > Turn Off. When the lights on the controller turn off, press the PS button to power the controller back on.
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How much does it cost to fix a PS5 controller?

Costs associated with a non-warranty repair are handled on a case-by-case basis. Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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What is controller drift?

Controller drift is a common term used when a controller's thumbstick no longer responds accurately to your input or when they move, or drift, on screen without touching it.
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How much is a PS5 controller warranty?

For example, a PS5 Hex Gaming Rival controller costs about $199.99. You can purchase a 2-year warranty for it for $25.99 or three years of protection for $37.99. Both plans only have a $25 deductible! If your controller ends up breaking and needs to be replaced, you'll save over $100.
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