What are the most common problems with PS5 controllers?

Still having issues?
  • Button or stick issue.
  • Broken or missing parts.
  • Vibration issue.
  • Controller doesn't pair.
  • Cover doesn't fit.
  • Controller disconnects.
  • Profile issue.
  • Audio issue.
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What is the most common PS5 controller issue?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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What's wrong with my PS5 controller?

If you're having issues with your controller, try resetting it. Turn off your PlayStation®5 console. Disconnect the DualSense wireless controller from the official USB cable. Find the reset button inside the small hole next to the Sony® logo on the back of your controller.
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What is the average lifespan of a PS5 controller?

From our extensive testing, you can expect to get around six to 12 hours from the PS5's controller battery life from a single charge – with the top-end of the estimate being a rarity. That might not sound too bad, but the best Switch controller and the best Xbox controller can last over 40 hours.
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How to fix a PS5 controller drift?

How to fix joystick drift on PS5?
  1. Turn off your PS5 console.
  2. Locate the reset button on your controller, in a small hole in the center, at the back.
  3. Use a sharp object, like a paperclip or pin, to hold this button down for about 5 seconds.
  4. Reconnect the controller to the console using a USB cable.
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Here's a sign your PS5 controller is going bad

What causes stick drift?

The most common one is dust or debris inside your controller. Over time, that grime can build up and affect the electrical components. Analog stick drift can also be caused by damage to your controller, either from someone dropping it or excessive wear and tear.
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Does resetting a PS5 controller fix stick drift?

Resetting your PS5 controller will often fix stick drift. The most common stick-drift solution is cleaning the analog sticks, which is easy. Avoid taking your PS5 controller apart because that action voids the warranty.
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How long is a PS5 controller warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).
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How long is PS5 lifespan?

The life-cycle of the PlayStation 5 should last for "six to seven years," according to Sony's Masayasu Ito, who was interviewed by Game Informer as part of a big feature about the first 25 years of the PlayStation brand.
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How do I report a faulty PS5 controller?

If your goods develop a fault within the first 30 days after delivery, please contact customer service by using the chat functionality on the PS Direct website.
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How do you fix a dead PS5 controller?

How do I fix a PS5 controller that won't turn on? Reset the controller by inserting a straightened paper clip into the small hole on the back. If it won't charge, try a different USB cable or replace the battery.
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Why is my PS5 controller not working properly?

Update your controller

Sony® frequently releases updates for their controllers, which can fix various connectivity issues. Make sure your controller is using the latest software. Your gaming console makes these updates easy. All you have to do is have your controller wirelessly connected while the PlayStation is on.
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Can PS5 controllers be repaired?

PlayStation controller repairs from uBreakiFix by Asurion

Every repair comes with a 1-year limited warranty, and our in-store experts also complete a diagnostic and cost estimate at no charge, so there are no hidden costs associated with your repair.
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How long do PS5 controllers last?

With the 1,560mAh battery in the standard DualSense controller, you can expect anywhere between 6 to 12 hours, according to The Shortcut. That's actually pretty low for a gamepad, given that some Xbox controllers can run for 40 hours or longer.
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Is Sony ending the PS5?

The PlayStation 5 is nearing the end of its life cycle, Sony says. Game consoles don't last forever, but the Sony PlayStation 5 isn't your average game console.
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Is it OK to leave a PS5 on for 24 hours?

The long-term effects of keeping your PS5 on overnight can be a concern—especially if it's a part of your daily routine. Prolonged use can contribute to wear and tear on the system's internal components, but occasional overnight usage is unlikely to significantly impact the console's lifespan.
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Why do PS5 controllers drift?

It can typically occur from dust, skin flakes or even food falling in between the mechanics. Or deterioration can just happen naturally over time if you play games often. And then, sometimes it happens straight out of the box, which is the last thing you want when hoping to boot up your new console.
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Will Best Buy replace my PS5 controller?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.
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How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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How to prevent stick drift?

Here are some tips to prevent this problem from happening again in the future: Treat your controller well. Avoid dropping the controller or exposing it to liquids. Clean the controller regularly. This will help prevent dirt and debris from accumulating that can clog the joysticks.
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What does resetting my PS5 controller do?

Yes, you can factory reset a PS5 controller by using a thin object to press the small reset button on the back of the controller for five seconds. It will delete all controller settings and updates and return it to its original state.
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Can you fix stick drift?

You can possibly solve your stick drift by resetting your controller. Go through a couple of steps, so your controller gets a hard reset. This means that the controller is put back to factory settings. These steps are both for the DualShock and DualSense controller.
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