What if I can't log into my Xbox account?

Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened, and your Xbox profile, along with all associated games, music, and video, will be available the next time you sign in to your console.
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How do I recover my old Xbox account?

Go to the account recovery form: https://account.live.com/password/reset. Enter the email address linked with the account and click on Next. You will be prompted with the option to verify your identity. You will now be asked to send a code to your recovery phone number or email address.
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Why isn't my Xbox signing in?

Solution 1: Check your network connectivity

Select Settings, and then select Network & internet. Under Status, see if your network is connected. If your network isn't connected or if you're having connectivity problems, select Network and Sharing Center > Troubleshoot problems, and then follow the instructions.
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Why have I been locked out of my Xbox account?

If you don't see the Next option when you sign in, your account has been locked due to suspicious activity or for violating of Microsoft's Terms of Use agreement.
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What to do if your Xbox says there is a problem with your account?

If you are still unable to sign in to your account, you will have to remove and re-add it to the console.
  1. Step 1: Remove your account from the console. Press the Xbox button  to open the guide.
  2. Step 2: Restart your Xbox One console. ...
  3. Step 3: Re-add your account to the console.
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Xbox Sign In Problem - Can't Sign Into Xbox One Account Error Easy Fix - Xbox Won't Let You Sign In

What happens when you can't log into your Xbox account?

On your PC, go to Xbox.com and select Sign in. If there are problems with your account, the instructions will help you solve them. If you can't go beyond the sign-in screen, select Forgot my password and follow the instructions.
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Has my Xbox account been banned?

You'll receive a notification about your enforcement action when you try to sign in to the Xbox network on your console. This message displays the type of enforcement action that was issued as well as how long the action will last.
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Why did Xbox block my account?

If you did something that violates the Microsoft Services Agreement, your account may have been suspended, or under extreme circumstances, your device may have been banned by the Xbox Live Policy & Enforcement Team. For more info, see Microsoft's Code of Conduct Explained for Xbox Live Customers.
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How do I recover my Microsoft account?

The recovery form is available at https://account.live.com/acsr. Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.
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Who do I contact if my Microsoft account is locked?

Contact Support

For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
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Why can't I connect to Xbox?

Verify that all power cables are firmly seated in the modem, gateway, or router and that all networking devices are powered on. Test your connection again (Profile & system > Settings > General > Network settings > Test network connection). If the connection test is not successful, continue to the next step.
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What to do if your Xbox password isn't working?

You can request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided. On the console Sign in screen, type in your email address, and then select the I forgot my password button.
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Why is my Xbox account signed out?

If you get this message and you haven't signed in to your Xbox profile on another Xbox console recently, someone else may be using your account. If at any time you believe your account has been hacked, the first thing you should do is change your password.
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Can your Xbox account expire?

If you continue to be inactive, you'll receive another reminder at 18 months. After 24 months of inactivity, Microsoft will turn off recurring billing for that subscription, which means that after your then-current term has expired, you won't be billed for the next billing cycle and your subscription will terminate.
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What is a OG gamertag?

It doesn't have to be a character. It just has to be something without any alterations to the name. Like "Cat", "House", "Space" or a single letter. OG is used because being an original user of a platform is usually the only way to get a username like that. Upvote -11 Downvote Share.
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Does resetting Xbox delete your account?

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not uploaded to the Xbox network will be lost.
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How to find a lost Xbox account?

Press the Xbox button  to open the guide. Select Profile & system > Add or switch > Add new > Forgot your account? Enter in the details that you think are associated with your account. This can include an alternate email address or a phone number.
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How do I get into my Microsoft account?

How to sign in to a Microsoft account
  1. To sign in to your Microsoft personal account, go to account.microsoft.com or select Sign in below. Sign in. ...
  2. Enter your email, phone number, or Skype sign-in that you use for other services (Outlook, Excel, etc.), then select Next. ...
  3. Enter your password and select Sign in.
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What happens if you forget your Microsoft account?

Look up a forgotten username using other information

Look up your username using your security contact phone number or email address. Request a security code to be sent to the phone number or email you used. Enter the code and select Next.
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Why did my Xbox account get locked?

If Microsoft has identified any suspicious activity on your account, we'll lock the account for your security. If this happens, you'll see the message Help us secure your account.
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Can Xbox permanently ban you?

Permanent bans are never issued lightly, and only occur after severe or repeated violations of the Community Standards for Xbox.
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Why is my Xbox not signing in?

Solution 1: Restart your console

Press and hold the Xbox button  in the center of your Xbox controller to open the Power Center. Select Restart console. Select Restart. After the console has restarted, try to sign in again.
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How do I get my Xbox account unblocked?

Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened, and your Xbox profile, along with all associated games, music, and video, will be available the next time you sign in to your console.
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What happens when Xbox suspends your account?

About device suspensions

This means that no one can use the affected console or device to connect to the Xbox service, but your profile can be used elsewhere.
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What happens if I get 8 strikes on Xbox?

If you receive eight strikes, your account won't be able to use features such as messaging, party chat, multiplayer, and other social features for a year. During this time, you can still sign in to your Xbox profile, use certain apps, make purchases, and play games that don't require Xbox services.
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