What to do if you dropped your PS5?

Whether it's caused by an accidental drop, water damage, or anything in-between, take your PS5 to your nearest CPR location for a free, no-obligation repair estimate. Depending on the issue, our technicians can diagnose and fix your device as early as the same day you bring it in.
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What to do if my PS5 broke?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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Can a PS5 get damaged?

Yes. A power outage fried my ps5 and it took a month and a half to get it repaired from Sony.
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How much does it cost to fix a PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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Will your PS5 break if it stands up?

Keeping your PS5 upright is completely fine, news outlet Wololo has clarified.
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Horizontal or Vertical? Which is BEST for your PS5? | Gears and Tech

Can you damage your PS5 if its vertical?

Vertical PS5 fans, rejoice. A few weeks ago, reports began circulating that PS5 owners who had their console in a vertical position were at risk of damaging the device.
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Is it better to lay PS5 flat or stand up?

The PS5 is designed to work horizontally or vertically, so you can use whichever one you prefer. The most important consideration is ensuring the console has enough room for air to flow around it to prevent overheating.
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Does Sony replace broken PS5?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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Can a broken PS5 be fixed?

2 ways, if your PS5 is under warranty and the issue is covered under Warranty terms then get it fixed from Sony for free. But if your console's warranty is over then you can check any local PlayStation repair Center to get it fixed at cheaper rates because getting it fixed from Sony repair Center would be very costly.
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Does GameStop fix PS5s?

Why don't GameStop, EBGames, and similar stores like this advertise that they repair PS5s or the new Xbox consoles? They only fix PS4s or Xbox Ones. They don't repair consoles. They do however take trade-ins for defective consoles and keep them for spare-parts for refurbishing consoles.
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Should I stand my PS5 vertical?

What is the safest orientation for PS5? As previously stated, Sony has confirmed that the PlayStation 5 console is safe to use in both horizontal and vertical orientations. Therefore, the standing up or sideways positioning of your console shouldn't have an impact on its durability or hardware components.
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How long to get PS5 repaired?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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Can dust hurt PS5?

If you've had your PS5 for a while but haven't cleaned it, dust buildup may slow down your gameplay, make the fans much louder, and cause the console to overheat. Fortunately, it's easy to clean your PS5.
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Why did my PS5 stop working?

Causes of a PS5 Not Turning On

Problems with the power supply. Problems with the PS5 system software. The inside of the console is dirty. Problems with your console's internal hardware.
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Can you return a PS5 console?

Yes, you can return the unopened PS5 console to GameStop within their 30-day return policy for unopened items. GameStop's return policy allows customers to return unopened items for a full refund or exchange within 30 days of purchase, as long as the item is in its original condition and packaging.
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Does PS5 refund?

If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.
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Does anyone buy broken PS5?

Yes, you can sell a broken PS5 through our platform. We buy both working and non-working PS5 consoles. Even if your PS5 is broken or experiencing technical issues, you still have the opportunity to sell it and potentially receive compensation for it.
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Where do PS5 get repaired?

At uBreakiFix, we offer an affordable game console fix so that you can get back to your gaming adventures. Instead of shipping your game console off somewhere, you can simply search for a game console repair near me and get yours fixed quickly.
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Can Gamestop clean your PS4?

You can ask someone at your local Gamestop to clean it for you, or call your local electronics store and see if they offer this service. Is it okay to clean the PlayStation with a wet wipe? No, the moisture from the wet wipe will ruin your PS4.
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How long is a PS5 warranty?

How Long Does a Manufacturer's PS5 Warranty Last? It lasts one year from the purchase date, which is par for the course for most manufacturer's warranties.
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Can I buy PS5 warranty after purchase?

A PlayStation®Protection Plan may be purchased up to 360 (three hundred and sixty) days after purchase of the relevant Product and you may be required to produce valid proof of purchase of such Product.
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Does Sony lose money on PS5?

Sony's $499 PlayStation 5 console is no longer selling at a loss. Bloomberg reports that Sony chief financial officer Hiroki Totoki shared the news just a week after the company announced it had sold 10 million PS5 consoles.
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Does the PS5 leak liquid metal?

However, a lot of users are now complaining about the leakage of a liquid metal compound, especially on the vertically placed PS5 gaming consoles. Sony used liquid metal on the PS5 to improve heat dissipation, which is more efficient than conventional thermal material.
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Why is my PS5 overheating?

Here are a few common ones: Debris buildup from lint, fur, or dust can cause the air vents to clog. Poor airflow can occur if you keep your console in a cabinet or cramped area without good ventilation. Graphically demanding games use a lot of power and can raise the internal temperature of your PS5.
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How do I keep my PS5 cool?

Make sure it is kept in a well-ventilated area where there is sufficient airflow. It should not be kept in a cupboard or cramped space where there isn't a constant flow of air to cool down the system.
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