Where can I get a refund from G2A?

How will I receive my refund? Your funds will always be refunded to the source of your payment, if only possible. However, some payment methods, such as Paysafecard or cash payments, cannot be refunded directly to the source of your payment. In these cases, your refund will be sent to your G2A Balance.
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How do I get a refund from G2A?

Can the seller give me a refund? If you purchased the correct item, but it turned out to be used, invalid, revoked, etc. - please contact the seller via the “Start conversation with seller” tab after logging in to your G2A Account. This is the best method to solve any issues with your purchase.
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How long does it take G2G to refund?

Depending on the type of payment method the buyer uses, refund may typically take up to 14 days to process. This is because the banks do not usually finalize a refund immediately and the authorization hold of the funds may take up to 14 days to expire.
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How do I complain to G2A?

If you have a G2A Account, login and create your ticket. If you don't, you can send an e-mail with an explanation of your issue directly to [email protected]. 2) Next, choose an option from the 4 categories: Order Status – for any questions regarding the status of your order.
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Does G2A have buyer protection?

When does Money Back Guarantee apply? If a digital item you purchased on G2A.COM is not as described, doesn't work or has been removed from your account, you will receive a refund.
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how create ticket on G2A error key already been used or invalid key G2A file claim dispute refund

Is it risky to buy from G2A?

G2A is a secure and reliable site, but to keep yourself safe make sure to log-in from trustworthy devices, never share your credentials, and check seller's rating. It is also a good idea to make your log-in verification process a two-factor one.
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How to dispute G2A?

Next to each Payment Reversal record in your Statements there is a "Create a ticket" button. Use it to open a Payment Reversal ticket and report the case. Important: You only have 14 days to do this.
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Can you get in trouble for G2A?

The biggest sellers have been verified numerous times by internal vetting processes as well as by customers satisfied after receiving products they paid for, and they acquire keys through agreements with publishers. To sum up, the answer to the question “is G2A legal?” is: yes, it is 100% legal.
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What are the G2A allegations?

Critics have labeled the website as a "grey marketplace", where users can resell keys bought at a lower price from one region to another at a much higher price. Many developers have called for their own games to be pirated because they make little to no money from G2A sales.
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Why is G2A taking money from me?

If you notice a monthly payment to G2A, it means that you have an active G2A-related membership. Log in HERE to see if there are any active memberships. There are a few different subscriptions: G2A Plus – our own plan that gives you access to the lowest prices on G2A Marketplace and a free gift each month.
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Does G2G refund if I get scammed?

2.3 G2G does not cover fraudulent claims. We reserve the right to pursue legal actions and permanently suspend a Buyer's account for filing fraudulent claims.
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How to cancel order g2a?

If you are sure that you did not pay for your order yet and no money was charged on your account then you can go to your Order history tab and mark it as canceled. If you want to cancel an order that has not been paid yet, you can also just leave it unpaid without any consequences.
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How quickly does a refund take?

Credit card refunds usually take between three and seven days, but this can vary depending on the merchant, the billing cycle and your credit card provider.
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How to get a refund on G2G?

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused or damaged, with tags, and in its original packaging or seal. You'll also need the receipt or proof of purchase. Please note, you will be responsible for all return shipping charges.
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Why can G2A sell so cheap?

Many sellers on G2A Marketplace are wholesalers who purchase game keys straight from the developers and publishers in bulk. Since they buy a large number of items at once, they purchase them at much lower prices. This means they can, in turn, offer their customers great discounts.
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How to contact a seller in G2A?

Contacting any seller on G2A.COM is made easy via the Conversations tab. First, login to the G2A Account related to your purchase – it needs to have the same email address you used while shopping. Otherwise, you will not be able to contact the seller.
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Does G2A give money back?

Your funds will always be refunded to the source of your payment, if only possible. However, some payment methods, such as Paysafecard or cash payments, cannot be refunded directly to the source of your payment. In these cases, your refund will be sent to your G2A Balance.
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What happened with G2A?

Earlier this week, G2A once again came under fire from indie developers and publishers for selling stolen keys but insists this is not the case. The backlash was triggered by a tweet from Mike Rose, who complained about G2A's sponsored ads on Google for Rage Squid's Descenders, published by Rose's firm No More Robots.
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Is G2A VBucks safe?

Over 100 employees, backed by AI-based fraud detection systems, work hard to ensure that each and every transaction on G2A Marketplace is perfectly safe. You can shop freely without having to worry about anything!
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Why was i blocked from G2A?

Here are a few possible causes for the suspension of your offer/account: Keys you put for sale have been found in a different offer. Keys you sold have been proven to be faulty: invalid, already used or region-locked.
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Can you get banned on Steam for buying on CDkeys?

Buying from a third party is not a motive to get you banned in any way.
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Does G2A have protection?

Data protection and customer security are our priorities

We use an array of the latest technologies that provide a sophisticated verification process within the entire G2A ecosystem. Our system is also regulated by Anti-Money Laundering Policy and Anti-Terrorist Financing Regulations.
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How trusted is G2A?

Yes, G2A is completely legal and reliable. G2A is an online marketplace where you can purchase Steam keys and other store keys for various video games. G2A is a legal business, but not all transactions conducted there are legal.
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Does G2A have customer support?

For example, if your buyer receives a refund, you will see a link to a contact form in the Statements tab of your G2A Account dashboard. 3) Alternatively, you can send an e-mail with an explanation of your issue directly to [email protected].
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Why does G2A keep rejecting payments?

Most of the time it's because your provider didn't approve your payment. Check if: You typed in correct payment details - card number, expiration date, CVV code. Your card can be used for international payments - some cards, prepaids or gift cards, work only in specific regions/countries.
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