Why can't I download a game I bought on PS5?

Check you have enough storage space for your game. To find the required free space for the game, go to PlayStation Store on your console, select the game and scroll down to the Details section. The minimum free space appears on the right of the screen.
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Why can't I download games I own on PS5?

There is always a possibility that you can't download anything from the PSN store because your console's firmware is out of date. You need to update your PS5 console's system software if it is not already up-to-date: Connect your PS5 to the internet.
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How do I download a game I already bought on PS5?

  1. Select the Game Library icon at the bottom of the screen.
  2. Select Purchased at the top of the screen.
  3. Select the game, and then select the Download to Console button.
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Why can't I play a game I bought on my PS5?

Locked games on your PS5 console? If you see a padlock icon next to a game, it could mean there's a problem with the game's license. If the padlock covers the whole game image, your Family Manager can amend it. To verify that you have the license for the content, please follow the steps below.
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Why is my PS5 game not installing?

The most common factor that can trigger this issue is a faulty internet connection. Other reasons include insufficient storage for installation, licenses for expiring DLCs, and more. This issue can also pop up during pre-load, with server-side errors being quite common on PlayStation 4.
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How to FIX Cannot Download PS5 Updates, Games or DLC (Easy Method)

Why my games are not installing?

Basic troubleshooting steps

After you check your internet connection, try your download again. To get more help with connection problems, go to Fix internet connection problems on Android devices. If your device is low on storage space, it can stop apps from downloading and installing.
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Why is my play store not installing games?

These errors might be due to Google Play Store updates, Google cache issues, Google Play Store stored data issues, or Google account issues.
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Why can't i download the PS5 version of a game?

Check you have enough storage space for your game. To find the required free space for the game, go to PlayStation Store on your console, select the game and scroll down to the Details section. The minimum free space appears on the right of the screen.
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How to fix purchase error on PS5?

How to Fix an Unidentified Error Occurred – PS5 Purchase Error
  1. Fix 1: Try to Purchase the Game Again.
  2. Fix 2: Check for PSN Server Issues.
  3. Fix 3: Check Your Payment Method.
  4. Fix 4: Purchase with Funds in Your PSN Account.
  5. Fix 5: Restart Your PS5 Console.
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Why won t my PS5 let me play games?

Why PS5 Can't Start Game or App. A number of factors can cause the "PS5 was unable to launch the game or application" error. For example, it may be a PS5 system software version problem, storage device problem, system software, or game incompatibility problem.
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How do I download PlayStation games after purchase?

To download, select the content you purchased in either PlayStation Store or Game Library, and then select Download.
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Can you reinstall purchased games on PS5?

If you don't want to delete the existing games in your PS5 console storage, you can move them to the M. 2 SSD storage. Don't worry, you won't lose access to any deleted games or applications — you can re-download your purchases from your game library whenever you like.
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How to install a new game in PS5?

How to install a disc-based game on your PS5 console
  1. Insert the disc.
  2. Go to Games home, highlight the game and press the options button.
  3. Select Manage Game Content and select the Install icon next to the add-on.
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How to redownload redeem code PS5?

  1. Go to PlayStation Store.
  2. Select More on the top right corner.
  3. Select Redeem Code.
  4. Enter the code and select Redeem.
  5. The content is now applied to your account and ready to download.
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Why does it say playable on PS5 only?

You'll need to wait until it releases to be able to download. You're seeing that message because you bought the PS5 version. You can also access the game on PS4 when it releases since you got the Ultimate Edition. You're viewing the PS5 version so it will say it's only playable on PS5.
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Why does my PS5 say something went wrong?

Something went wrong with a game or app. Make sure your system software and the game/app are updated. If the error occurs after starting the game/app, delete the game/app from Settings > Storage, and reinstall it. Start your PS5 console in Safe Mode and select Clear Cache and Rebuild Database > Rebuild Database.
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Why can't I play a game I bought on PS5?

Locked games on your PS5 console? If you see a padlock icon next to a game, it could mean there's a problem with the game's license. To verify that you have the license for the content, please follow the steps below. Make sure you are signed in to the correct account that was used to buy the game.
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Why does my PlayStation purchase keep saying something went wrong?

Totally logging out of your account before logging back in will force a reconnection to the PS Store and potentially fix the issue. Next, try restarting the console. Similar to the above fix, a console restart may solve the problem. Try making the purchase through the PlayStation Website or the phone app.
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Why is my PS5 saying queued for download but not downloading?

The Queued for download error can occur for many reasons, including PSN server outage, poor internet connectivity, compatibility issues with Wi-Fi or the ethernet cable, and even issues with game licenses on the console. Most of these errors can be easily rectified and do not require hard resetting the PlayStation 5.
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Can you not download games on PS5 disc version?

With a disc-drive PS5, games can be installed from physical discs or via digital downloads. Meanwhile, the digital-edition PS5 limits you to buying and playing downloaded games only. Digital purchases of PlayStation games are tied to your Sony account.
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How to download PS5 game from app?

How to purchase and download games using PlayStation App
  1. Open PlayStation App and select PS Store.
  2. Search for a title and select Add to Cart.
  3. Confirm your purchase and payment method.
  4. From the PlayStation App home screen, select Game Library > Purchased.
  5. Select the game and select Download.
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Why is it not letting me download games?

Clear the cache and data of the Play Store app, update the app, check for available storage space, and restart your device. These five potential solutions can help you resolve the problem and make downloading apps seamless. Google Play Store is the official app store for Android devices.
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How do I fix not downloading?

Fix file download errors
  1. Make sure that your Internet connection is working normally. If your Internet connection is unstable, learn how to fix connection errors. Chrome will automatically resume the downloads. You can also resume downloads. ...
  2. Try to download the file later.
  3. Contact the website owner.
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Why is my Play Store refusing to download?

Important: Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store. When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection.
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