Why can't i play a purchased game on Switch?

Software purchased with the Nintendo Account cannot be played until the Nintendo Account is re-linked to a new user account.
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Why can't I play a game I bought on Switch?

This error message may indicate that you are not using the primary console for the Nintendo Account that purchased the game. On a non-primary console, the game can only be started by the player that owns the game.
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Why is my switch not letting me play games?

Update your Nintendo Switch console to the latest version. Change the primary console for that Nintendo Account to the system that you're using. If you are already using the primary console for that Nintendo Account, de-register the console, then make it the primary console again.
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Why won't my Nintendo Switch let me play online?

Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
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How to play a purchased game on Nintendo Switch?

How It Works:
  1. Link a Nintendo Account to your Nintendo Switch console.
  2. Access the Nintendo eShop on the Nintendo Switch console and select your Nintendo Account. ...
  3. Purchase games and / or add funds in Nintendo eShop. ...
  4. Download and start playing the games you have purchased.
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10 Best FREE Games On Nintendo Switch!

Why does my switch say purchased but won't download?

The game may have been purchased by a different Nintendo Account. Try again with the other accounts on the system until you locate the one that was used to make the purchase. If you still can't find the game, read Digital Content is Missing from Nintendo Switch (Games, DLC, Etc).
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Why is my game not showing up on my Switch?

Check "Data Management" in your console's System Settings to verify that there is enough space on your console to complete the download. If there is not enough space, delete some content. Check “Redownload” in your Account Information on Nintendo eShop for Nintendo Switch.
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Why can't I play my downloaded Switch games offline?

If the software does not require an internet connection, you are most likely not using the primary console for the Nintendo Account that purchased the software. You can play without an internet connection by using the primary console instead or by making the system you are using the new primary console.
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Why isn t my Nintendo Switch eShop working?

Power off your Nintendo Switch console, power it back on, and re-try connecting to the internet. Try connecting to the internet using a different wireless network. Make sure that you have installed the latest system update. Verify whether other devices can access the internet while on the same network.
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Why am I not online on Switch?

Possible solutions

Hold down the POWER Button for three seconds, then select Power Options followed by Restart. Once restarted, verify that your console is connected to the Internet. Perform an Internet connection test. Ensure your console has the latest system update.
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How do I get my Nintendo Switch game to work?

What to do
  1. Check to make sure that your console has the latest system update. ...
  2. Check for any available software updates for the problematic game card. ...
  3. Remove the game card. ...
  4. Use a soft, dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. ...
  5. Re-insert the game card.
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Why can't I play my Switch game on a different account?

Digital games and downloadable content are tied to the Nintendo Account that purchased them. Other people can only play your digital content if they are playing on your primary consoleNintendo Accounts can be linked to multiple Nintendo Switch consoles, but can only have one primary console.
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Why does my Switch keep saying error occurred?

Verify that your console has the latest system version. Check for any available updates for the problematic software. Check for any corrupt data for the problematic software. Delete the problematic software and redownload it.
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Why is my switch not loading games?

Possible solutions

Perform a system update. Check for any software updates for the problematic game. Check for corrupt data. Delete the problematic software and then redownload it.
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Why can't I play a game I bought on another account?

Why is that? This is because a license for a game is granted when you buy it. No license means no game in order to prevent theft. To play the same game across multiple accounts, even if any of the accounts didnt actually buy it, you have to log in with the account you bought the game with, and set the PS4 you're…
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Can I get a digital copy of a game I already own Switch?

Check "Account Information" in Nintendo eShop (select your user icon in the upper-right corner). Any games that have been purchased or redeemed on the console will appear here, and can be re-downloaded at no additional cost.
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Why is my switch not letting me buy games?

Verify that there are enough funds available on the card.

If there aren't enough funds for the purchase that you're trying to make, the transaction will be declined.
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What happens when you clear the cache on Nintendo Switch?

Select Clear Cache.

Select the user that you wish to clear cached data for, then select Reset to confirm. This will delete saved IDs, passwords, cookies, history and other cached website data. It will not affect the user's downloaded games or game save data.
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Is Nintendo eShop closing on switch?

No changes are planned on Nintendo eShop for Nintendo Switch. The changes on Nintendo eShop for Wii U and Nintendo 3DS simultaneously took effect in software on these platforms where it was possible to make purchases, such as StreetPass Mii Plaza, the Theme Shop and Nintendo Badge Arcade.
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Why won t my Nintendo Switch let me download games?

Sometimes, unstable connections can interrupt downloads. Restart the Switch: Power off your Switch completely and then turn it back on. This simple restart might resolve temporary software glitches. Check Available Storage: Verify if your Switch has enough available storage space to download and install the game.
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Can you play Switch games offline if you buy them online?

Games can be played while you are offline, but you must have an active membership and must regularly verify your membership by connecting to the internet.
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Why can't i play downloadable content on Switch?

This means that the DLC has not been purchased on the system, or that this is not the primary console for the Nintendo Account that originally purchased the content.
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Why is my purchased game not showing up on switch redownload?

If the game does not appear in the list of previously purchased titles, a different Nintendo Account was originally used to purchase the game. Try again with the other accounts on the console until you locate the one that was used to make the purchase.
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How to download already purchased games on Switch?

From the HOME Menu, open Nintendo eShop with the Nintendo Account that purchased the game. Select the picture of your icon in the upper right corner to access your Account Information. Highlight Redownload on the left side of the screen. A list of titles you've purchased will appear.
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Why my game is not loading?

Make sure you're connected to a reliable data or Wi-Fi network. Try closing and re-opening the game. Try playing another game to see if the issue is with a specific game. If it is specific to a game, you can contact the game developer.
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