Why did I lose all my games on Epic Games?

If your account was reset unexpectedly to Level 1, and you're missing purchases and progress, your console account was likely unlinked from your Epic Games account.
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Why did my games disappear on Epic Games?

If certain titles are missing from your library, chances are you've set a filter and forgot about it. To check out every title in your library, you should remove Epic Games library filters. In the Library tab, click on Filters and uncheck the options. Alternatively, if there are multiple filters, click Reset.
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Where are my games in Epic Games?

Open the Epic Games Launcher from a desktop shortcut or the Start menu. Navigate to the Library using the side panel. Locate your game in the Library (You may need to reset the filter to view all games). Now click on the "..." under the game art.
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Why is Epic Games not showing my library?

If you can't view your library, it's most likely because you have it hidden from your view. Follow these steps to make your library visible: Open the Epic Games Launcher. Click your profile icon in the top-right corner.
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How do I recover my Epic Games account?

My Epic account was compromised and I cannot access it
  1. Reset your email password and your Epic Account password.
  2. If you have a linked external account (PlayStation, Xbox, Switch, Facebook, Google, etc.), you can try to log in to your Epic account using the credentials of your external account.
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SOLVED: Games Missing From Epic Games Launcher Library [Easy Solutions]

Can a deleted Epic Games account be recovered?

Visit this page if you think you might have a Cabined Account to learn more. Please be aware that deleting your account can't be reversed, so make sure you want to complete this process before proceeding. If you change your mind after requesting deletion, you have 14 days to reactivate your account by logging into it.
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Why are all my games unavailable on Epic Games?

Refresh Library: Click the Refresh icon to update the library view. You have logged into the wrong Epic Games account: If you're logged into the wrong Epic Games account, you will not see the games that were previously available. Make sure you're using the correct Epic Games account.
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Why is Fortnite not in my library?

Clear the Epic Games Launcher Cache

The cache files contain information about previous uses of the launcher. Deleting these files, then letting the Launcher rebuild them again can sometimes fix issues like this.
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Do free Epic Games stay in your library?

When you claim a free game, it's yours to keep - even after the game is no longer available to new customers for free. I claimed a free game but don't see it on my account now, why? Once you claim a free game, it's yours to keep.
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How do I find my existing Epic Games account?

Locating your Epic Account ID on the web

Click on Sign-in in the top right corner. Sign in to your Epic Games account. Hover over your Epic Games account name and click on Account. Your account ID is listed under Account Information.
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Where are my Epic Games saved?

Epic Games Store:

Navigate to the installation folder you chose when installing the game and open the 'Saves' folder found within.
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How do I see what games I have on Epic Games website?

Your entire purchase history can be found in the Accounts section of your Epic Game account pages.
  1. Go to www.epicgames.com.
  2. Click on the profile icon at the top right (circle icon with a person).
  3. Login to your Epic account.
  4. Hover over the profile icon.
  5. Select Account.
  6. Select the Transactions tab.
  7. Select the Purchase Tab.
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Why did my game uninstalled itself Epic Games?

Corrupted game files: If the game files became corrupted, the game may have uninstalled itself to prevent further issues.
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Does Epic Games delete your account?

When you request an account deletion, your account enters a pending deletion state for 14 days. After the pending state expires, your account enters the deletion process and cannot be accessed.
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Why is my Epic Games not working?

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide failure, your issue may be fixed when the outage is resolved.
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How to refund Epic Games?

Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.
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Is Fortnite getting banned in India?

At the moment, gamers in India can play Fortnite on PC, PS4, and iOS (provided you have an invite).
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Is Fortnite still banned on App Store?

Fortnite can still be reinstalled on iOS, even after Apple removed it. Fortnite disappeared from the App Store last week as part of developer Epic Games' big legal and regulatory showdown with Apple, but the battle royale hit is not gone entirely.
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Why does my Epic Games account not exist anymore?

If your console account is unlinked from your Epic account, the next time you go to play on your console, it will have no Epic account to use. So, the game asks you to sign in or create a new account. Choosing not to sign in creates a new Epic account that has no data, so you can keep playing.
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Has Epic Games stopped free games?

The Epic Games Store is still giving away free games each week throughout 2024.
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Why is Epic Games not deleting?

If the item you are trying to uninstall has a paused update, the Epic Games Launcher will not allow you to uninstall. You will need to cancel the update completely before you can uninstall it. To do this: Check in the lower left side of your Epic Games Launcher and click where it says Downloads.
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How to find old Epic Games account?

You can use a web browser and go to https://www.epicgames.com/account/personal?productName=epicgames&lang=en, or you can log in on your console. Use your email address and Epic Games password to sign in. If you've forgotten your password, click Forgot Your Password? to have a password reset link emailed to you.
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Does Epic Games backup saves?

Epic Games Launcher has a Cloud Save feature that can back up saved data. This feature automatically backs up saved game progress to Epic's online cloud service. If you've created a new save file, be sure to enable Epic Games Cloud Saves to back this up to Epic's online cloud service: Open the Epic Games Launcher.
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Can you reinstall Epic Games without losing games?

Reinstall on Epic Games Launcher

Fortnite data, progress, and items are stored in the Epic Games account and not in console or device linked to the Epic Games account. Reinstalling the Epic Games Launcher won't affect any of your Fortnite progress or items. Open the Epic Games Launcher. Select Library.
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