Why has PlayStation charged me twice?
It's possible that someone used your payment details to make a purchase on PlayStation Store. If you believe this to be the case, contact your card provider (the number is on the back of the card) immediately to report unauthorized use.Can you dispute PlayStation charges?
Requesting a PS Store refundAfter purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
How do I know if my PlayStation account has been hacked?
Signs your PSN account has been hacked
- You discover unfamiliar games in your library. ...
- Your account information has changed. ...
- Someone logged into your account from an unknown device. ...
- You receive unprompted emails from PSN. ...
- Your account has unauthorized transactions. ...
- You notice friends and messages you don't recognize.
Will PlayStation refund my subscription?
Refund request is for your first payment, not a recurring fee. *This is based on the agreement and acknowledgement you made at the time of purchasing your subscription. If you take advantage of a free trial when you sign up, your 14-day cancellation period includes any time included in your free trial.Will PlayStation refund accidental purchase?
Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.Is Sony PlayStation Stealing Your Money?
How do I get my money back from PlayStation purchases?
You can get a PlayStation Store refund within 14 days as long as you haven't downloaded the item. To initiate a refund, visit the Refund Request page on the PlayStation website. Refunds are essential if you accidentally purchase the wrong game or DLC pack, preventing permanent mistakes.How do I contact PlayStation for a refund?
Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.How long does a PlayStation refund take?
How long do returns take? Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.How to cancel a PS Plus subscription and get a refund?
- Go to Settings > Users and Accounts.
- Select Account > Payment and Subscriptions > Subscriptions > PlayStation Plus.
- Select Cancel Subscription.
Does PlayStation have a 1-800 number?
You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.What are signs that your account has been hacked?
You get signed out of your online accounts (social media, email, online banking, etc.), or you try to log in and discover your passwords don't work anymore. You receive emails or text messages about login attempts, password resets, or two-factor authentication (2FA) codes that you didn't request.Can you tell if someone is using your PlayStation account?
You can verify the history of users who have connected to your system using Remote Play. Select (Settings) > [Remote Play Connection Settings] > [Connection History]. When you select a history item, you can view details such as the connection method that was used.What happens if someone reports your PlayStation account?
You receive notifications when a report is submitted, reviewed, and when we take action. False reporting breaches our Code of Conduct and may result in a temporary or permanent suspension of your account.How do I stop PSN from taking my money?
Go to Settings, then Users and Accounts. Select Account, then Payment and Subscriptions. Go to Subscriptions and select the PlayStation Plus subscription. Select Cancel Subscription.How to report a PlayStation transaction?
It's possible that someone used your payment details to make a purchase on PlayStation Store. If you believe this to be the case, contact your card provider (the number is on the back of the card) immediately to report unauthorized use.Can PlayStation Plus be refunded?
Orders containing PS Plus, or any other subscription product or digital content are final and cannot be canceled, unless required by applicable law. However, if the order contains refund-eligible items, those items may be returned for a refund in accordance with the terms of this Policy.How do I cancel a transaction on PlayStation?
How to cancel an order on direct.playstation.com
- Go to Order Look Up and select the order.
- Select Cancel.
- If your order has been processed, it can't be canceled.
How do I reverse a PlayStation Plus purchase?
Requesting a PS Store refundIf you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.
Can you ask PlayStation for a refund?
If your purchase meets all criteria in the checklist below, you can request a refund at any time before the release date (if the release date has passed, within 14 days from purchase). If your purchase doesn't meet all criteria, it isn't eligible for a refund unless the content is faulty.Can PlayStation refund me?
Refund request has been made within 14 days of the purchase. Game has not been launched after purchase. *When you purchase in-game consumables outside of gameplay, they are delivered to you when you next launch the game. If you purchase in-game consumables during gameplay, they are delivered to you immediately.Can you cancel PlayStation Plus after automatic renewal?
Select the PlayStation Store icon at the bottom of the screen. Select the menu icon from the top right of the screen and choose Subscriptions Management. Select Cancel below the subscription you'd like to cancel. If you'd like to keep your subscription, select Reactivate Subscription to keep it active.How do I talk to someone at PlayStation?
How to get support from the PlayStation Experts. Press Ask a PlayStation Expert displayed at the bottom right of the screen to start an online conversation with a PlayStation Expert through the Limitless application.What is the 1-800-customer service number for Sony PlayStation?
Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions. As the original purchaser, you will be responsible for inbound shipping costs and any packaging materials required.What is Sony's return policy?
Products must be returned in the original packaging, with all included accessories, instruction sheets, and with bundled third party and/or Sony merchandise (if applicable).
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