Why is Blizzard Entertainment charging me?

If you have unfamiliar charges from Blizzard Entertainment on your credit or debit card statement, contact Blizzard Customer Support for help and notify your financial institution. In many cases, the charges are the result of a friend or family member using the card.
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Why is Blizzard charging me?

In this case, we recommend that you change your password. If you do not have a Blizzard account but you see charges from Blizzard that you did not authorize, your credit card or PayPal account may have been compromised. You are likely to see charges from other merchants that you don't recognize either.
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How do I stop Blizzard from charging me?

To cancel your subscription:
  1. Log in to your Games & Subscriptions page.
  2. Click Manage next to the WoW account you want to cancel your subscription on.
  3. Click Cancel Subscription. If this option isn't present, it means you did not have a subscription on this account, or the subscription was already cancelled.
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Why did Blizzard take $1 from my account?

When making a digital purchase using a credit card, a minor charge in your local currency may be applied to ensure the card is valid and has sufficient funds. This charge is temporary and will generally be cancelled within 24 hours.
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Why did I get a Blizzard Entertainment verification code?

If you are receiving multiple or frequent verification request emails from us, your email address may have been compromised. Change your email address for another one and secure your Blizzard account by resetting your password, adding phone notifications, or adding an Authenticator.
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Explaining how Sunsets work on Flat Earth

Why do I keep getting signed out of Blizzard?

The Battle.net desktop app logged you out because your account was logged in elsewhere. This can happen if you share a Battle.net account with family members, or if you use multiple computers to log in from different locations.
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Does Battle.net text you?

In addition, you can receive phone notifications to help keep your account safe: Get a text message if your account is locked by a suspicious login attempt.
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How did my Blizzard account get hacked?

Phishing occurs when hackers use websites, email, and in-game communication pretending to be official Blizzard Entertainment correspondence. They will either trick you into revealing your login information, or they'll infect your computer with malware to steal your information.
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How do I get a refund from Blizzard?

You can request a refund using our support site and selecting the relevant game or order. We can only provide refunds for purchases made on our own platform. This includes purchases made through the Blizzard Shop, the Battle.net App, or within one of our games.
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How do I cancel a transaction on Blizzard?

Need to make changes or cancel your order? We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed. Please contact the Blizzard Gear Store Support team promptly, we suggest getting in touch via Chat.
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How do I get rid of Blizzard?

Open Control Panel. Click Uninstall a program. Right-click on Battle.net and select Uninstall. This will begin the uninstallation process.
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Why did Blizzard charge me twice?

If your credit card or bank account statement shows two (or more) charges for the same order, this means your financial institution set funds on hold until the transaction settles. However, you will be charged only once. Authorization holds are a common banking practice.
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What is the Blizzard scandal?

The DFEH alleges that female employees were subjected to constant sexual harassment, unequal pay, retaliation, as well as discrimination based on pregnancy. The suit also described a "pervasive frat boy workplace culture" at Blizzard that included objectification of women's bodies and jokes about rape.
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How do I unsubscribe from Blizzard?

To cancel your subscription:
  1. Log in to your Games & Subscriptions page.
  2. Click Manage next to the WoW account you want to cancel your subscription on.
  3. Click Cancel Subscription. If this option isn't present, it means you did not have a subscription on this account, or the subscription was already canceled.
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Does a Blizzard account cost money?

Battle.net is a free online service provided by Blizzard and battle net :P. And just to add on, all Blizzard games over Battle.net are free. So Starcraft, Diablo 1 & 2, and Warcraft 1, 2, and 3 are all free. The only Blizzard game that is pay to play is World of Warcraft, which is NOT over B.net.
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Will Blizzard ban you for a chargeback?

A chargeback is the return of funds after a customer successfully disputes a payment with their financial institution. We will usually remove content from an account when there is a chargeback on the associated transaction. In certain situations, a chargeback will result in your game account being locked.
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How long do Blizzard refunds take?

Once an order shows as Refunded in your order history, the money is always returned to the original payment method, and Blizzard Customer Support cannot speed up the return of funds. Refunds usually take 3-10 working days to fully complete. Please note that business days do not include weekends and public holidays.
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How do I contact Blizzard by phone?

US: (646) 666-7587, we're available 8am - 5pm ET, Monday to Friday. UK: +44 2078703597, we're available 24/7. Spain: +34 911674666 we're available 24/7.
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What are the signs that your account is hacked?

Here are a few indications you've been hacked:
  • Your email has been sending messages you didn't create.
  • Your passwords have changed without you knowing.
  • Your device is installing the software you didn't authorize.
  • You get fake antivirus messages asking you to install.
  • Your personal data is leaked.
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Can hackers access your account?

Keylogger programs enable hackers to spy on you, as the malware captures everything you type. Once inside, the malware can explore your computer and record keystrokes to steal passwords. When they get enough information, hackers can access your accounts, including your email, social media, and online banking.
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Did Blizzard have a data breach?

Attackers breached Blizzard's internal network through unauthorized and illegal access, compromising personal data of Battle.net users, including usernames, encrypted passwords, email addresses, and personal security questions.
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How do I report phishing to Blizzard?

If you receive a phishing email, please forward it to [email protected]. Copy and paste the entire email header into the message body so we can identify its source.
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What is a Blizzard text message?

Battle.net Phone Notifications, previously Blizzard SMS Protect, is a mobile feature for one's Blizzard account. The feature sends notifications via text message when important changes have been made on the account.
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Does Battle.net sell your data?

Blizzard takes your privacy very seriously. We do not sell your personal information.
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