Why is my EA purchase not showing up?
Check the order status for your purchase. If it's still processing, you'll get your game when it's completed. If your order isn't showing, then you may have bought the game on another account. Try logging in to the EA Account Settings portal with other email addresses you may have used instead.How long does it take for EA to process payment?
Processing - We're processing your payment. Most orders are processed within 24 hours of purchase, but sometimes it may take up to 72 hours to complete. Once we finalize your payment, we'll email you to let you know your content is ready.Why is EA not showing my games?
If the EA app isn't displaying all your games, the first thing to try is clearing the cache in the app.How do I find my purchased games on EA?
Did you buy a full game or an expansion pack?
- Open the Origin client.
- Click on My Game Library.
- Click on the game you bought the expansion pack or DLC for.
- Click on the tab for Extra Content, Expansion Packs, or Game Packs.
Why is my EA payment not working?
Double-check your account and payment details to make sure they're correct. Visit the Payment Methods tab of your My Account page to find your info and make any changes. Check your billing address against the one on your statements to make sure they match exactly. This can help clear up a lot of these errors.FIX Sims 4 Packs Not Showing Up in game/EA app😱How To Uninstall & Fix Sims Packs
Is there something wrong with the EA app?
No, we are not detecting any problems with EA Servers right now. The last outage detected for EA Servers was on Wednesday, March 6, 2024 with a duration of about 35 minutes.Why is my EA account not working?
Try resetting your EA Account password. This helps in most cases. If that doesn't work, wait 90 minutes and try again. You may have tried to reset your password too many times, too fast.Can you redownload purchased games on EA?
Login to the client and open your game library. Right click on the game you want to download/install and choose download in the shown menu.How do I contact EA?
Get in touch with us for more help:
- On the EA Help homepage, enter the title of your game into the search bar.
- Select the game you need help with.
- Select See all help topics.
- Select the Manage my account category.
- Select I need help recovering my mobile game.
- Select the available option to connect with an EA Advisor.
Do you keep games you buy with EA Play?
If you cancel you will keep your game progress, but won't be able to play EA Play games unless you purchase them or resubscribe. After you cancel your subscription, you will keep your benefits until the end of the current subscription period.How do I restore my EA games?
If you linked to an account
- Check for app updates and install any that are available.
- Restart your device.
- Log out and log back in to your game.
- Try logging in to your account on another device if you have one.
- Uninstall and reinstall your game.
Why are my games not loading on EA app?
Try running the EA app as an administratorClose the EA app. Right-click the EA app icon on your desktop (or in the EA app directory if not on your desktop) and select Run As Administrator.
Why does payment processing take so long?
Some banks may take longer than others to process and clear any funds they receive. This happens due to outdated infrastructure, banking restrictions or closures. Many banks tend to process payments in 48-72hr backdated batches. Therefore, debited funds show as pending, despite clearing with a merchant or recipient.Does EA take refunds?
And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24. Visit your Order History. Complete and submit the Refund Request Form.Does EA accept refunds?
You may return eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on the EA app or Origin for Mac for a full refund. You can make a refund request: within 24 hours after you first launch the game. within 14 days from the day you bought it, if you have not launched the game.Can I live Chat with EA?
You can open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/.Is EA support 24 7?
What do you need help with? Find gameplay tips, and level up by answering player questions 24/7.How long does it take for EA support to respond?
Hey @Saxhleeel our team aims to respond within 72 hours but it can take longer. The best thing to do is to give the team time to investigate and respond.Why isn t my EA game downloading?
Make sure you're connected to the internet, either hardwired with an ethernet cable or over WiFi. Try restarting your router. Switch it off, unplug it for fifteen seconds, then plug it back in and power it up. Once you're connected to the internet again, download and install the EA app one more time.Will my games delete if I uninstall EA?
@Schiwy3J Your games are owned by your EA account, not your computer or your particular install of the EA App. So no, you won't lose anything if you uninstall and reinstall the EA App, or the games for that matter. Just make sure to sign into the same EA account you've been using this whole time, and you'll be fine.What happens if you buy EA Play?
Unlimited access to The Play List, a collection of EA's fan-favorite games and series as well as select third-party games. 10% discount on EA digital purchases, such as full games, expansion packs, and in-game currency.How do I reactivate my EA account?
Re: Disabled Account - reactivate
- Select the EA App.
- Select one of the account issues like I cannot log in.
- You may get a pop-up that says login and get faster help.
- Select Continue without logging in.
- This should give you the chat/email option.
Why is EA not sending me my code?
If you're not getting verification codes please try to use a backup code. If you can't, our support team can help update or add a new email to your account. Feel free to reach out to them via chat.Did EA ban my account?
How do I check my ban or suspension status? Sign in to your account on EA Help. Select Account support. Choose Ban history to see details on current and past bans and suspensions.Why is my transaction not being processed?
The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card. If your payment is being rejected, please reach out to your bank to get additional information.
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