Why is my PS5 game unreadable?

Clean the disc with a soft, clean cloth to remove any dirt or prints. Try inserting another game, Blu-Ray disc, or DVD. PS5 consoles can't play burned discs or audio CDs. Access Safe Mode and select Clear Cache and Rebuild Database.
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How do you clean the disc reader on PS5?

Use a compressed can of air or dust blower to clear debris inside the disc drive by blowing inside. You may need to open up the PS5 to better access the disc drive and completely clean it.
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Why is my PS5 not letting me play games?

Why PS5 Can't Start Game or App. A number of factors can cause the "PS5 was unable to launch the game or application" error. For example, it may be a PS5 system software version problem, storage device problem, system software, or game incompatibility problem.
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Why is my Playstation not reading discs?

Troubleshoot PS4 console disc reading issues

Clean the disc with a soft, clean cloth to remove any dirt or prints. Try inserting another game, Blu-ray disc, or DVD. PS4™ consoles can't play burned discs or audio CDs. Access Safe Mode and select option 5 Rebuild Database.
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Why won't my Playstation take a disc?

Check if a disc is already in your PS4

If your PS4 isn't accepting discs, it could be because there's one already inside, or perhaps one was inserted without your knowledge. If this is the case, eject that disc first. If it doesn't eject, you'll need to use the manual eject screw, shown in a few steps below.
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PS5 Disc Doesn't Work - Easy Fix

How do I repair my PS5 game?

Follow the steps below to delete corrupted data on PS5 manually:
  1. Navigate to Settings > the gear symbol at the screen's top right edge.
  2. Opt for Storage.
  3. Choose Console storage.
  4. Select Games & Apps.
  5. Pick the game you would like to uninstall and opt for Delete. After deleting the faulty game, you can reinstall it.
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How long is PS5 warranty?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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Does rebuilding database on PS5 delete everything?

Does rebuilding the database on the PS4 and PS5 delete everything? No, the database rebuilding process will only remove corrupted files on the PS4 and PS5. Your saved progress, installed games, and apps will not be deleted.
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How do you clean a disc that won't read?

Clean the disc with soap or rubbing alcohol.

First, place the CD on a microfiber cloth, playable side up, and drop a small amount of cleaner (either mild dish soap or rubbing alcohol) on the disc. Moving from the center of the disc to the outer edge in a straight line, gently rub cleaner over the disc.
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Can a PS5 read a scratched disc?

If the disc is scratched in the data area, but the game disc can still be verified, it won't affect the game play after the game is installed.
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Can you clear game cache on PS5?

To clear the game cache on your PlayStation 5: Select “Settings” at the top of the Home screen. Select “Saved data and game/app settings” > “Save data (PS5)” or “Saved data (PS4)” (games meant for PS4 are located under the second option). Select “Console storage.”
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Can discs get stuck in PS5?

How to manually eject a stuck disc from a PS5 console. Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console. Place the console on a soft cloth on a flat surface and remove the base.
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How do I clear corrupted cache on PS5?

To clear your system cache on PS5, follow these steps:
  1. Hold the PS button on your controller.
  2. Select Turn Off PS5.
  3. Wait until the PS5 power indicator light shuts off.
  4. Hold the power button on the console until you hear a second beep. ...
  5. Connect your controller to the console using the USB cable, then press the PS button.
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How much does it cost to fix a PS5?

Using an independently owned repair shop is your most affordable option and will cost between $50 and $200, depending on the severity of the issue.
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Can you send your PS5 to Sony for repair?

Repair Notices

In order to have your PlayStation serviced, you must call Sony Interactive Entertainment (SIE / PLAYSTATION) at 1-800-345-SONY (7669) to obtain a Case ID Number. Alternatively, a service request can be processed through the PlayStation website.
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What voids PS5 warranty?

This warranty shall not be applicable and shall be void if the defect in the SIE LLC product has arisen through abuse, unreasonable use, mistreatment, neglect, or means other than from a defect in materials or workmanship.
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How do I fix a corrupted PlayStation game?

How to Fix Corrupted Data on PS4
  1. Delete the game and reinstall it. ...
  2. Delete corrupted downloads. ...
  3. Clean the game disc. ...
  4. Update the software. ...
  5. Restore your PS4 software licenses. ...
  6. Start the PS4 in safe mode and rebuild the database. ...
  7. Initialize your PS4. ...
  8. Hard reset your PS4.
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Why are my PlayStation games corrupted?

In the worst-case scenario, it may be because of the damaged console hard drive but commonly this issue is rooted in the installation process. Interruptions during the installation of a game or application, whether due to insufficient storage capacity or other reasons, can lead to unplayable or corrupted game files.
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Does anyone fix PS5?

So when your PS5® breaks or isn't functioning properly, we know how frustrating that can be. At Asurion and uBreakiFix, our PlayStation 5 repair experts can help get your device back up and running fast—without the hassle—whether you need a hard drive repair, HDMI port replacement, or help with other issues.
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How do you clean a disc?

Mix rubbing alcohol and water in a one-to-one ratio and use it to clean the DVD to remove fingerprints or other oily residue. Rubbing alcohol works well because it is mild and evaporates quickly without leaving a residue. Rub the disk with a little of the solution and let it dry.
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Why won't my PS5 play PS4 discs?

Playing PS4 game discs on a PS5 console with a disc drive

You may need to download an update. Select the game hub from your Games home. You will need to keep the disc inserted each time to play the game.
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