Why is my PS5 not working?

There could be a problem with your power strip, your surge protector, or the wall socket. If other devices can't draw power from the same outlet, try plugging your PS5 in elsewhere. Reboot your PlayStation 5 in Safe Mode.
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Why has my PS5 stopped working?

It's possible your PS5 won't turn on because there's a problem with your power outlet or cable. Try using a different cable and plugging your device into a different outlet. Avoid using a power strip while testing your console, as too many electrical devices can overload the circuit and create a fire hazard.
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Why is my PS5 turning on but not showing anything?

Check the HDMI connection

Make sure you have a secure connection to both your PS5 console and the screen using the included HDMI cable. If possible, try using a different HDMI cable. If your screen has multiple HDMI ports, try using a different one. Make sure to also have the correct channel selected for HDMI.
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How do I fix my PlayStation 5 that won't turn on?

Check the PS power cable for damage and ensure it is correctly plugged into the console and a power outlet.
  1. Unplug the power cable. Wait at least a minute, and then plug it back into the PS5.
  2. Try another power cord. The PS5 uses an IEC C7 power cable that came standard with the PS3 and PS4.
  3. Attempt to turn on the PS5.
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Why is nothing loading on my PS5?

A number of factors can cause the "PS5 was unable to launch the game or application" error. For example, it may be a PS5 system software version problem, storage device problem, system software, or game incompatibility problem.
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5 Steps to FIX PS5 That Won't Turn On (Fix Issues Now)

Why is my PlayStation not loading games?

Check that you have access to the game.

Make sure you're signed in to the account that you used to buy the game. If you recently purchased the game or redeemed a game voucher, check your transaction history.
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How long is PS5 warranty?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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How do I get my PlayStation 5 to work?

Insert one end of the included HDMI cable into the HDMI OUT port on the rear of the PS5 console. Insert the other end of the HDMI cable into the HDMI input on your display device. Insert the included AC power cable into the AC IN connector on the rear of the PS5 console.
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How much does it cost to fix PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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Can power outage damage PS5?

Loss of power cannot physically damage a PS5 or any other console or computer. The worst thing that can happen is data corruption. Some examples in decreasing order of likeliness: a corrupt save game slot that won't load, a game that won't start or worst case the OS is corrupt and the PS5 won't boot.
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Why is my PS5 not working on HDMI?

Hardware issues: Loose connections, port damage, or overheating can lead to PlayStation® HDMI port issues. Software issues: Outdated system software or firmware can cause compatibility problems between your PS5 and your TV or monitor.
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What color should PS5 light be?

The lights are solid orange, it means it is in rest mode. If it's blinking white, it means the console is powering off. If you see a pulsating red light, that's bad. It means your PS five is overheating.
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What is the white light of death PS5?

If the indicator light only blinks white, or if the blue light never transitions to solid white, the console is frozen and needs troubleshooting. Follow the troubleshooting steps below: Unplug the console. Wait 60 seconds, plug the console back in, and turn it back on.
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How do I know if my PS5 is overheating?

Signs your PlayStation 5 has overheating issues:

The console is very warm to the touch. If this happens, you might get a warning that says “Your PS5 is too hot.” The fan is running constantly or making loud, unusual sounds. Your games run slow or you experience increased loading times.
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How do you fix a bricked PS5?

How do you fix a bricked PS5? Unplug the console and plug it back in. Then quickly hold the power button for 15 seconds. This will perform a full hardware reboot, and a “rebuilding storage” warning will appear.
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Does GameStop fix PS5s?

Why don't GameStop, EBGames, and similar stores like this advertise that they repair PS5s or the new Xbox consoles? They only fix PS4s or Xbox Ones. They don't repair consoles. They do however take trade-ins for defective consoles and keep them for spare-parts for refurbishing consoles.
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Does Sony replace broken PS5?

For defects in material or workmanship within the warranty period, upon showing a proof of purchase, SIE LLC agrees for a period of one (1) year to either repair or replace this product with a new or factory recertified product at SIE LLC's option.
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Where do I send my PS5 to get repaired?

Visit an Asurion or uBreakiFix store to get your PlayStation 5 repaired today.
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Why did my PlayStation stop working?

When a PS4 doesn't turn on, the cause can be a hardware, software, firmware, or power issue. Hardware issues, like bad power supplies and broken power buttons, are best left to the professionals.
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How to get a free PS5?

Participate in online contests or giveaways hosted by PlayStation, retailers, or other organizations offering PS5 consoles as prizes. Follow PlayStation and game developers on social media and be on the lookout for promotions or contests offering PS5 consoles.
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How long do PS5s last?

While Sony will take care of many problems that occur within the first year of your purchase, you're basically on your own after that. With PS5s expected to last six to seven years, it puts you in a tough spot if you encounter an issue once the one-year manufacturer's warranty has expired.
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How long does it take Sony to repair PS5?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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How do I check my PS5 repair status?

To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service center listed on your status results.
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Why is my PS5 freezing?

If the specific game still freezes or crashes or you encounter the problem in multiple games, you might need to try rebuilding database on your PS5 console. As an option designed in the PS5 Safe Mode, it helps scan the drive and creates a new database of all content. Don't worry, it won't delete your saved data.
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