Why isn t my PlayStation redeem code working?

Please verify you are signed into the correct account for PlayStation™Network before redeeming a code. If you're sure that you haven't redeemed the voucher, please contact us, describing the date of purchase and the retailer. You'll be asked to provide proof of purchase and pictures of both sides of the voucher.
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Why won't my card work on PlayStation?

If the issue persists, please contact your bank or card provider to confirm that the payment method has been activated, has available funds and hasn't been blocked. Make sure to have all of your security information to hand.
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How to redeem a PlayStation code?

  1. Go to PlayStation Store and then press the triangle button to access the menu.
  2. Select … (More) > Redeem Code.
  3. Carefully enter the 12-digit code and select Redeem. The credit or content is now applied to your account.
  4. Select Download to start downloading (you can also download later).
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Why is my V Bucks PlayStation code not working?

If you try to redeem your V-Bucks card and you get an error that says it's invalid, check that you're entering the code correctly. If it has been entered correctly and is still showing as invalid, the card has not been properly activated.
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Why won t my PS4 redeem code work?

Check that you entered the voucher code correctly. If you're using a gift card, carefully scratch using a coin and make sure to reveal all digits. Every PlayStation voucher code contains 12 digits. Any code with 10 digits is a discount code and can only be redeemed when making a purchase.
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Why wont it let me redeem my Fortnite code?

Most of the time, the issue is typing errors. Since Fortnite codes are complex, copying and pasting them is safer than typing them out. If you're sure the spelling is correct and the code still doesn't work, it might have expired. When you hit 'Redeem,' a message will pop up saying the code is expired or doesn't exist.
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Why won't PlayStation accept my gift card?

Check that the code has been entered correctly. Check the date on the voucher. It is possible that it has expired or is not yet available. The voucher code must be for the same region as your account.
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Is PSN currently down?

NETWORK SERVICE STATUS

All services are up and running.
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Why won t my transaction go through on PlayStation?

Check Payment Settings: Sometimes the issue might be with PlayStation's stored payment settings. Navigate to the settings on your PlayStation, then go to 'Account Management' > 'Payment Information' and double-check all the entered details. Clear Cache: Sometimes cached data can interfere with payment transactions.
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What do I do if my PSN gift card code is damaged?

For more details, you can watch this video: How to Fix: Damaged Code on PSN Card. If you can't read the code at all, you can try to contact Sony support or the retailer where you bought the card. You will need to show proof of purchase and the damaged card. They might be able to replace your code or refund your money.
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How do I redeem a 20 digit code on PS4?

To redeem your PlayStation Network code, please follow these steps:
  1. Open a PlayStation Network (PSN) account (or use your existing PSN account).
  2. Select the PlayStation Store icon on the PS4 or PS5 system home screen.
  3. On PlayStation Store, select Redeem Codes at the bottom of the menu.
  4. Enter the code.
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Why does PlayStation keep saying my card is no longer valid?

Check the expiration date of your credit card and register a valid credit card. If there is no problem with the expiration date, please double-check that the registration information such as the credit card number is correct. Delete the currently registered credit card and register again.
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Does PlayStation not accept debit cards?

You can also use a credit or debit card to top up your wallet, which can then be used to make purchases on PlayStation Store.
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Why isn't my PSN working?

Turn your console and router off and then on again.

If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.
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Is the PS5 portal worth it?

Regardless of the price tag and the few issues I experienced, the PlayStation Portal is an absolute win in my book. The good outweighs the bad, and the ease with which I can play games I've wanted to for so long without disrupting the household as much makes anything negative worth it.
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Does a PlayStation account cost money?

You need an account to use PlayStation Network services. It's free to create an account and you do not need to provide any payment details. This is required for security measures. Make sure to enter your date of birth correctly.
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Why isn't my PlayStation code working?

Most common reasons are: Code has been entered incorrectly. The code you are trying to redeem has expired or is not active yet. Your PlayStation™Network account region does not match the voucher's region.
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Is PS Plus down right now?

User reports indicate no current problems at Playstation Network.
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Can you redeem PlayStation codes online?

Buy a PlayStation Store gift card

A code will then be emailed to you to redeem from our digital store on any PlayStation console or via a web browser.
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Why can't I redeem V-Bucks on PS4?

When I try to redeem my V-Bucks card, why don't I see my console listed? This means the account you are currently logged in to does not have your console attached. Try logging into your Epic Account with your console credentials by selecting the logo above the sign-in section.
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Why is my redeem code not working on Play Store?

To fix the "not activated – code could not be redeemed" error for a Google Play digital gift card, try these steps: Reboot your mobile device to clear any temporary issues. Ensure you have a stable internet connection. Clear the cache of the Google Play Store app.
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Where do I redeem my 16 digit Fortnite code?

Epic Games Launcher
  1. Open the Epic Games Launcher.
  2. Log in to your Epic Games account.
  3. Click your name in the upper right corner.
  4. Click Redeem Code.
  5. Enter the code, and then click Redeem. Note: You should receive a message that the code was successfully redeemed.
  6. Click Back to Home to return to the launcher home page.
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