Why isn't my PSN working?

Turn your console and router off and then on again. If you're using WiFi to connect your console to the internet, try using a wired connection. For more connection troubleshooting, visit PlayStation Repairs.
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Why is my PSN not connecting?

Try connecting another device to your network and running a connectivity test. If you're experiencing Wi-Fi issues, contact your Internet Service Provider for further support. Try using a wired connection for your PS5 console.
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Is PSN shut down right now?

PlayStation™Network

Having issues with your console's connection? Our PlayStation Repairs tool will help you troubleshoot and improve your online experience. All services are up and running.
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Is there an issue with PSN?

NETWORK SERVICE STATUS

All services are up and running.
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Why can't i get into PSN?

Go to the Account Management sign-in page and select Trouble Signing in? > Reset your password and enter your sign-in ID (email address). You are sent an email containing a secure link. The verification email can take a few minutes to arrive.
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How To Fix Internet Connection On PS4/ Internet Not Working On PS4 How To Fix/DNS error fix!!!

Is my account banned PSN?

How do I know if my account or console has been suspended from PSN? If we suspend your account or PlayStation console, you will see an error code when attempting to sign in to PSN. We usually email you explaining why you've been suspended and how long it will last.
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How do I connect back to PSN?

To sign in to PlayStation™Network, select (Settings) > [Account Management] > [Sign In to PlayStation Network]. For details on PlayStation™Network, see “PlayStation™Network”. PlayStation™Network is available only in certain countries and regions, and in certain languages.
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What is the number to call PlayStation?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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Why is my PS5 not connecting to the Internet?

Restart your router and modem. If you're having trouble connecting to Wi-Fi with your other devices, restart your router and modem to see if that fixes the problem. Move the PS5 closer to your wireless router. If the console is far away from your router, the wireless signal may not reach your PS5.
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How to factory reset PS4?

On your PS4, open the “Settings” menu. Select “Initialization.” Choose “Initialize PS4” for options on how you want to empty your system storage space. For a complete factory reset, select “Full.” This will delete everything but the operating system from your PS4.
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How long will PlayStation 4 be supported?

June 2, 2022 Updated Thu., June 2, 2022 at 2:41 p.m. The PlayStation 5, left, hit shelves in November 2020 but is still in short supply due to the global chip shortage, high demand and scalpers. As a result, Sony plans to continue supporting the PlayStation 4, right, until 2025.
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What time does PlayStation support open?

Other ways to contact us

Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
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Why can't I connect to server?

"Connection to Server Failed" is a common error when your device cannot connect with a server. It can be due to various reasons, such as internet issues, server downtime, incorrect settings, or firewall restrictions.
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How do I check my PSN status?

To view the status of PlayStation™Network services, select (Settings) > [Network] > [View Status of PlayStation Network Services].
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Why am I suspended on PlayStation?

Why we suspend players. When you create an account for PlayStation™Network (PSN), you agree to obey the PlayStation Network Terms of Service, which includes the Community Code of Conduct. If you breach these terms we may temporarily or permanently suspend your account.
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Can you play PS5 without internet?

Console Sharing and Offline Play is automatically enabled on the PS5® console you've used to sign in to PlayStation™Network for the first time. To enable Console Sharing and Offline Play on a new PS5 console, follow these steps: Go to Settings > Users and Accounts > Other > Console Sharing and Offline Play.
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How do I reconnect my PS5 to the internet?

  1. Step 1: go to Settings. You'll find a gearwheel at the top right of the PlayStation 5 homepage. ...
  2. Step 2: open Network and set up connection. In the list of settings, you'll find the heading 'Network'. ...
  3. Step 3: choose the right network. ...
  4. Step 4: check your connection.
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How do I talk to PS support?

Dial 1-800-345-7669 to call PlayStation for immediate assistance. Use any phone to dial the toll-free international number for PlayStation's customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you're having so they can assist you.
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How much does it cost to fix a PS5?

Generally, repairs to the PS5 console range between $150 and $185. The highest repair cost would be if your console required a motherboard replacement which runs around $350.
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Does Sony fix PS5 controllers for free?

Keeping a copy of your receipt and the controller's packaging can greatly increase your odds of getting a free replacement. Check the PlayStation Hardware & Repairs webpage. If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free.
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Can you sue PlayStation for banning you?

You can sue anyone at any time, the question is, would you win. unless you can demonstrate that PlayStation violated a protected class then no, you won't win. PlayStation/Sony don't even need a reason to ban you. They retain the unequivocal right to ban anyone at any time and suspend their services at any time.
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Can you get banned on PS5 for swearing?

Players can help ensure our community stays welcoming and inclusive by behaving appropriately and reporting misconduct to the PlayStation Safety team. There are no exceptions for using hateful language or slurs in any form on PSN, even if the context is lighthearted, non-serious, or used as reappropriation.
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Is WS 116331 5 a permanent ban?

If this error appears while using PlayStation™Network, your account may be temporarily suspended: Please check if you can sign in from another device such as a PC or mobile device. If you cannot sign in from another device, your account is suspended due to a violation of the terms of service.
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