Why won t my PS5 let me redeem a code?

Check that you entered the voucher code correctly. If you're using a gift card, carefully scratch using a coin and make sure to reveal all digits. Every PlayStation voucher code contains 12 digits. Any code with 10 digits is a discount code and can only be redeemed when making a purchase.
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Why won't PlayStation let me redeem my gift card?

Check that the code has been entered correctly. Check the date on the voucher. It is possible that it has expired or is not yet available. The voucher code must be for the same region as your account.
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Why is PlayStation not accepting my card?

Check Payment Settings: Sometimes the issue might be with PlayStation's stored payment settings. Navigate to the settings on your PlayStation, then go to 'Account Management' > 'Payment Information' and double-check all the entered details. Clear Cache: Sometimes cached data can interfere with payment transactions.
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How do I claim a game code on PS5?

Go to PlayStation Store, scroll to the bottom of the sidebar and select Redeem Codes. Carefully enter the 12-digit code and select Continue > Confirm or Yes. The credit or content is now applied to your account. Select Continue > Download to start downloading (you can also download later).
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Why isn't my redeem code working on PS5?

Please verify you are signed into the correct account for PlayStation™Network before redeeming a code. If you're sure that you haven't redeemed the voucher, please contact us, describing the date of purchase and the retailer. You'll be asked to provide proof of purchase and pictures of both sides of the voucher.
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How to Remove Taxes from the PlayStation Store on PS4/PS5 (works in 2024)

Where do I redeem my 16 digit code on PS5?

To redeem a V-Bucks code on your PS5, open the PlayStation Store, scroll down and select 'Redeem Codes,' enter the 16-digit code, and press 'Redeem. ' Boom, V-Bucks added!
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Why won't my PS5 let me use my card?

If you have told your payment provider to disable online payments, you might not be able to register your card as a payment method on PlayStation Store. Are there issues with the PlayStation Network? If PlayStation Network is experiencing issues, it may be possible that your payment information cannot be recorded.
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Are PS5 servers down right now?

PlayStation™Network

All services are up and running.
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Does PlayStation not accept debit cards?

You can also use a credit or debit card to top up your wallet, which can then be used to make purchases on PlayStation Store.
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Why won t my gift card redeem?

The most common reasons are that the card hasn't been activated, the cashier is running the wrong type of transaction, the dollar amount being charged is greater than the card's balance or the credit card processing machine is bumping up the charge amount to either place a hold on the card or to allow for a gratuity.
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Why does PlayStation keep declining my card?

Your credit card information is invalid. Make sure the card holder name, card number, CVV code (last three digits on the signature strip), expiry date and billing address are correct, and match the details linked to your credit/debit card account.
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How to redownload redeem code PS5?

  1. Go to PlayStation Store.
  2. Select More on the top right corner.
  3. Select Redeem Code.
  4. Enter the code and select Redeem.
  5. The content is now applied to your account and ready to download.
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Why won't it let me redeem my PlayStation gift card?

Most common reasons are: Code has been entered incorrectly. The code you are trying to redeem has expired or is not active yet. Your PlayStation™Network account region does not match the voucher's region.
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How to redeem a PlayStation gift card without the code?

If you can't read the code at all, you can try to contact Sony support or the retailer where you bought the card. You will need to show proof of purchase and the damaged card. They might be able to replace your code or refund your money.
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Can I call PlayStation support?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions. As the original purchaser, you will be responsible for inbound shipping costs and any packaging materials required.
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How to redeem PlayStation codes?

How to redeem promo codes on direct.playstation.com
  1. Go to direct.playstation.com and add items to your cart.
  2. Select Promo code.
  3. Enter the discount code.
  4. Select Apply.
  5. Follow the on-screen instructions to complete your purchase.
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How do I get my PS5 authentication code?

When you set up 2SV, you can receive verification codes either via SMS, or by using an authenticator app.
  1. Sign in to Account Management and select Security.
  2. Next to 2-step Verification Status, select Edit.
  3. Select a verification method: Authenticator App or Text Message.
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How to redeem switch code?

How to Redeem a Download Code on Nintendo Switch eShop
  1. Select Nintendo eShop on the HOME Menu to launch the Nintendo eShop.
  2. Select the account you want to use.
  3. Select Redeem Code on the left side of the screen.
  4. Enter the 16-character download code. ...
  5. Select OK to confirm.
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