Why won't my Xbox let me pay for Xbox Live?

If you're having issues trying to buy an Xbox subscription, you might already have a subscription that's been suspended. If so, you'll have to pay the balance before you can buy another one. If your subscription is all paid up, see if another subscription on your account might be past due.
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Why can't I pay for my Xbox Live subscription?

Contact your credit card company or bank and make sure that the payment method you're using has been activated and has available funds, and the transaction isn't being blocked for some reason. If the payment method you use to pay for your Xbox subscription is expired or no longer valid, you'll need to update it.
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Why is Xbox not letting me buy?

The purchase might be blocked for one of the following reasons: The Microsoft account or the payment method is being used from a suspicious location. The payment method you provided may have a violation for non-payment that's preventing it from being used for new purchases.
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Why won't Xbox accept my payment?

This means that your payment option has expired, and you won't be able to use your Xbox subscription until the card is updated or a different payment method is added.
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How do I pay for Xbox Live on my Xbox?

Xbox console method

Press the Xbox button  to open the guide. Go to Profile & system > Settings > Account > Subscriptions, and follow the steps to pay your balance.
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Why is my Xbox Live subscription not working?

Is Xbox Live Gold ending?

What happened with Xbox Live Gold? Starting September 14, 2023, Xbox Live Gold transitioned to Xbox Game Pass Core. Players will still have access to online console multiplayer, plus they got access to a new collection of over 25 great games to play on Xbox Series X|S and Xbox One consoles.
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Can you pay for just Xbox Live?

The basic Xbox Network subscription is free. Anyone can sign up for an Xbox Network account. If you want more perks and features, you'll need to purchase Game Pass. To use the Xbox Network, you must have an Xbox 360 or later as well as a broadband internet service provider.
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Why is Microsoft rejecting my card?

There could be several reasons why your debit card is not being accepted in the Microsoft Store: Incorrect card information: Ensure that you have entered the correct card number, expiration date, and CVV code. Insufficient funds: Make sure that you have sufficient funds in your account to make the purchase.
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Why does my Xbox store keep saying something went wrong?

This error generally occurs when the application got corrupted through an app update. Clearing your Xbox cache may resolve the issue: Turn off your Xbox One. Once the indicator lights on the front of the Xbox One and the console's power brick are off, unplug the power brick from the back of your console.
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How do I approve my Xbox purchase?

On the Xbox console

Select Profile & system > Settings > Account > Family settings. Select Manage family members and choose a child account. Select Privacy & online safety > Xbox privacy > View details & customize > Buy & download. Select On in the Ask a parent box.
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Why is it so hard to buy an Xbox?

Why is the Xbox tough to find? Essentially, Microsoft hasn't been able to get the materials it needs to make enough Xbox consoles to meet demand. As with the PlayStation 5 and most PC video cards, there's a chip shortage right now that is slowing supply.
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How do you renew Xbox Live?

To access / manage your renewal of subscription:

Through Xbox Console: Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage.
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How do I know if my Xbox account is suspended?

Email message. An email message is automatically sent to the Microsoft account that's associated with your Xbox profile. In this email, you'll get a general notification that an enforcement action was issued with links to more info.
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Why is the Microsoft Store not working Xbox?

This is because the Microsoft Store is part of the console's operating system and is not managed individually like other apps. To reset your console while keeping your other games and apps, please follow these steps: Go to Settings > System > Console info > Reset console > Reset and keep games and apps.
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Why isn t my Xbox Microsoft Store not working?

Take in mind that the Microsoft Store is integrated into the Xbox console operating system and does not function independently like other apps. You can do it by going to: Settings > System > Console info > Reset console > Reset and keep my games & apps.
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Why does it say something went wrong when I try to redeem a code on Xbox?

Make sure that the code you're trying to redeem is supported by Xbox. Note Some codes can't be redeemed if your Microsoft account is suspended or has a balance due. Review the details provided in the section “Help with an unknown digital code error” for more info.
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Why is Microsoft not letting me pay?

Make sure that your payment method you are trying to add has sufficient balance and it is from the same region as your Microsoft account and existing subscription. Also, when adding a new payment method, you need to enter your name and address as it appears in your account without any abbreviations.
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Why won't it accept my card?

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.
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Does Microsoft not accept debit cards?

You can use a credit or debit card, or bank account to pay for the things you buy. Manage payment methods | Microsoft Learn.
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What happened to Xbox Live?

Xbox Live Gold is now Game Pass Core. On September 14, 2023, Xbox Live Gold members automatically became Game Pass Core members, with no change in pricing, and gained immediate access to a new catalog of high-quality games.
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How to get Xbox Live for free?

This option is near the top of the drop-down menu. Click Services & subscriptions. It's a tab in the blue ribbon at the top of the page. Click Try Xbox Live Gold for free.
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Is Xbox online free?

Explore a vast collection of free-to-play games for Xbox Series X|S, Xbox One consoles, and Windows PC. All Xbox players are able to access online multiplayer for free-to-play games on their console at no charge.
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Is Xbox Live dead after 20 years?

Xbox Live lives no more. Update 14:50 BST: Xbox has now officially confirmed the new 'Core' plan, set to replace Live Gold. According to a leaked screenshot showing the different Game Pass tiers, Microsoft will finally drop the Xbox Live brand after 21 years on September 1, replacing it with Xbox Game Pass Core.
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Will 12 month Xbox Live Gold still work?

9/15/2023: Microsoft has sunset Xbox Live Gold (as of 9/14/2023). The service has now “evolved” into Xbox Game Pass Core. The good news is, the conversion ratio of 3:2 from Xbox Live Gold to Game Pass Ultimate carries over. You can pay for Core in yearly installments for $60 like XBL Gold, too.
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Is Microsoft ending Xbox?

Xbox consoles won't be phased out or discontinued, games hardware still important for Microsoft. TT Show Episode 25 - Next-Gen Switch, GeForce RTX, and Radeon Gaming!
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