Will Nintendo repair Joy-Cons without proof of purchase?

Note: Nintendo can only offer repairs for accessories made by Nintendo. For warranty situations, you must be able to provide the defective item and proof of purchase. Please check the warranty text to make sure you qualify for warranty coverage for your product.
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Do you need proof of purchase for Joy-Con repair?

Booking a Repair

Please provide as much detail as you can about your Product and the repair required. If you are unable to provide proof of purchase with the Product you send to us, the Product will be considered to be outside of your Nintendo Warranty and a service fee will apply for any repair work undertaken.
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Does Nintendo repair Joy-Cons without warranty?

Nintendo will repair defective Joy-Cons free of charge, even if the warranty has expired. This was not always the case. The small Joy-Cons of the Nintendo Switch are known for problems with their analogue sticks.
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Do you need a receipt for Nintendo Switch warranty?

The warranty guarantees that hardware, games (only those published by Nintendo), and accessories shall be free from defects in material and workmanship. The warranty is not valid without proof of purchase.
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Will Nintendo fix my Joy-Cons for free?

If you're sure that your Joy-Cons are suffering from "drift" or any other problems, it's time to send them in for repairs. Nintendo performs free Joy-Con repairs in most countries, though you need to fill out a form to submit a repair. Once you submit a repair form, Nintendo will give you a shipping label.
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How the Nintendo Switch (OLED Model) TRIGGERS You!

How much is Joy-Con repair through Nintendo?

Nintendo will now fix your broken Joy-Cons free of charge, but not everyone is happy.
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What is proof of purchase for Nintendo repair?

The proof of purchase must be sent to our repairs services along with the damaged product, inside of the same package. If you did not submit the proof of purchase in the parcel you sent to our repairs centre, please use our contact form here and kindly provide the proof of purchase by uploading it as an attachment.
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How do I get proof of purchase on Nintendo Switch?

Additional information

A receipt for each transaction in the Nintendo Switch eShop is emailed to the Nintendo Account that made the purchase. Please review your emails for a full history of your transactions.
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What voids Nintendo Switch warranty?

IN ADDITION, THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (a) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (b) IS DAMAGED BY ANY UNAUTHORIZED MODIFICATIONS OR TAMPERING; (c) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (INCLUDING USE ...
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Can Gamestop fix my Switch?

No they do not as a service, but if you have a warranty on a console and you meet the requirements, they will replace it for you with another and send yours back to their warehouse to be refurbished.
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How long will Nintendo repair Joy-Cons?

The current total turnaround time for repair orders is around 2-3 weeks.
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How long does it take to get Joy-Cons repaired?

How long does a Joy-Con repair take? The general consensus indicates that Joy-Con repairs by Nintendo can take anywhere from 3 days to a month. If it turns out your Joy-Con issues aren't covered by Nintendo or you need it faster, we can help.
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Does Best Buy fix Joy-Cons?

1-1 of 1 Answer

Thanks for reaching out about this. We generally are not able to work on the joy cons without a protection plan.
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Does Geek Squad repair Joy-Cons?

Yes, geek squad can fix it. Unfortunately, joy con drift is common. You can also try to send it to Nintendo they used to do free joy con repairs.
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Do Joy-Cons have a serial number?

From the HOME Menu on the Nintendo Switch System, select System Settings. Scroll down the menu on the left-hand side and select System, followed by Serial Information. The serial number for each attached Joy-Con will be displayed separately, noted by an (L) or (R).
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How do I get proof of purchase?

The most common method of proving a purchase is through a sales receipt. A receipt can be an invoice or another document that shows information about the purchase. The date, amount paid, and description of the item purchased are included. Receipts should also show the name of the purchaser and the seller's address.
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Does Nintendo have a purchase history?

Review the purchase history for your Nintendo Account on your system or through the Nintendo Account website to check if you purchased the content. Look for a receipt for the content in the inbox of your Nintendo Account's email address.
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How do I get a download code for a Switch without a receipt?

If you provided an e-mail address to the retailer when you bought the code or if you bought the code through an online retailer, check your e-mail. The retailer may have sent you an e-mail with a copy of your download code. For software download codes, check your previously downloaded titles in the Nintendo eShop.
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Will Nintendo refund accidental purchase?

Nintendo's official policy on digital products is “no refunds”, but customer support has some leeway to make accommodations for polite people with a real issue. so you might be able to get a refund by calling Nintendo's customer support, but there's no guarantee you can get a refund.
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Does Nintendo do free repairs?

If your product issue is covered under our warranty, you won't pay a fee. Otherwise, repairs are considered out of warranty (and not covered) when: Your product is no longer covered by the Nintendo warranty. Your screen is broken.
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How long do Nintendo repairs take?

Based on our current experience, the average processing time is less than two weeks. This time may vary depending on external factors beyond our control. If you have already returned your product to the repair service centre and would like a follow-up on your repair request, click here.
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Did Nintendo discontinue Gray Joy-Cons?

This item is no longer available.
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Does the Nintendo store do repairs?

Please note: Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed product for use on our systems or licensed merchandise that are made by other companies. To identify whether a product is made by Nintendo, check the product packaging or the item itself.
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