Will PlayStation replace my PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced. First, make sure you have completed the troubleshooting steps above.
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How do I claim my PS5 controller warranty?

PS5: Filing a warranty
  1. You can begin a live chat on the PlayStation website.
  2. Alternatively, you can call for support with the following number: (800) 345-7669.
  3. You can also try the PlayStation Twitter support.
  4. Whatever method, make sure you have your PS5 warranty information at hand.
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Will Best Buy replace my PS5 controller?

A: You can go to any best buy store to purchase the warranty, and yes, you get 1 free controller replacement as long as it's within the 2 years.
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Will Sony fix PS5 controller drift for free?

If your PS5 controller's warranty is still valid, Sony may fix its stick drift issue or even send you a new controller for free. Open up your DualSense controller and replace the sticks.
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How much is warranty on PS5 controller?

Manufacturers warranty is 1 year from the date of purchase.
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Does my PS5 warranty cover the controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.
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How does PS5 controller warranty work?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).
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How much does it cost to get a PS5 controller fixed?

Costs associated with a non-warranty repair are handled on a case-by-case basis. Once received in our facility, a SCUF technician will thoroughly inspect your controller and email you a quote for getting your controller back to premium condition. Non-warranty repair services generally range from $19.95 to $85.
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Where can I take my PS5 controller to get fixed?

Visit any nearby uBreakiFix by Asurion store today for your PlayStation controller repair to give your tech a boost.
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Do PS5 controllers suffer from stick drift?

Lately, some PlayStation controllers have been gaining a lot of negative attention for joystick drift. This mainly applies to the PS5's DualSense controllers, but drift can also appear in PS4 controllers.
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How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.
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How long do PS5 controllers last lifetime?

The DualShock 4 typically lasts for four to eight hours of play per charge, often falling on the lower end of that range. The PS5 DualSense battery life is slightly better, averaging between six to 12 hours depending on the game you're playing, but often averaging around six to eight hours.
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How long should a PS5 controller last?

With the 1,560mAh battery in the standard DualSense controller, you can expect anywhere between 6 to 12 hours, according to The Shortcut. That's actually pretty low for a gamepad, given that some Xbox controllers can run for 40 hours or longer.
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How do I return a broken PS5 controller?

Go to Order Look Up and enter your order number, email address and billing phone number. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return.
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Who do I contact for PS5 controller warranty?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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What voids PS5 warranty?

Yes changing anything on the PS5 apart from the expansion drive voids the warranty and even that does if you use the wrong one.
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Does PlayStation fix broken controllers?

Repair Service & Warranty

Use our online self-service tool to solve issues. For repair service, please visit our Service Center with original purchase invoice, product packaging and defective item(s).
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What is the most common problem with PS5 controller?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.
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Does Asurion repair PS5 controllers?

Trusted PlayStation 5 controller repairs

Don't leave important PlayStation 5 controller repairs to just anyone. For over 25 years, Asurion has repaired the devices people rely on most. And we have the reviews to prove it. Asurion is trusted by 300 million worldwide.
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How long is PS5 warranty?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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Why is the PS5 controller so expensive?

The expensive and pro-style DualSense Edge game controller adds more customization and performance options.
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Does PlayStation offer warranty on controllers?

In addition to any rights you have against PlayStation Direct as a retailer, PlayStation® consoles and accessories purchased from PlayStation Direct also benefit from a 12-month manufacturer's warranty provided by Sony Interactive Entertainment Europe Limited.
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How long do you have to return a PS5 controller?

Returns Window:

For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
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How do I file a claim with Sony?

In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt from Sony or a Sony Retailer.
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Can I buy PS5 warranty after purchase?

A PlayStation®Protection Plan may be purchased up to 360 (three hundred and sixty) days after purchase of the relevant Product and you may be required to produce valid proof of purchase of such Product.
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