Can I dispute a PlayStation purchase?

Requesting a PS Store refund

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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Can you dispute a PlayStation charge?

Depending on the type of product, you may be able to request a refund if you've changed your mind about a PlayStation Store purchase. In addition to the below, you may have additional rights under applicable local law, such as if your content is faulty.
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Can you get a refund on PlayStation Store purchase?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Can you call PlayStation support for a refund?

Contact PlayStation Support:Visit the official PlayStation support website or contact PlayStation customer support through phone or chat. Explain your situation to the support representative. Let them know that you no longer have access to your old PSN account but have made a purchase that you would like a refund for.
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How do I get a refund on my ps4?

Tap on Settings (gear icon), scroll down to PlayStation Network, and tap Support. Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund. Choose the appropriate option for your purchase type. Tap on Request refund.
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How To Get A Refund From Playstation Store (100% Works On PS4/PS5!)

How long do PlayStation refunds take?

Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account.
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Can you refund a PS5 game after playing it?

All games are eligible for a refund within 14 days from the date of transaction, as long as you have not started downloading or streaming them. This allows you time to reconsider your purchase even after payment, in case you come across reviews or additional details that change your mind or reveal any possible issues.
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What is PlayStation's refund policy?

When can you get a PlayStation Store refund? Within 14 days of making your purchase, you can get your money back without any questions asked, with one huge condition: you cannot download the item in question, because the second you start doing so you'll lose the ability to get a refund.
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How do I talk to a human PlayStation support?

How to get support from the PlayStation Experts. Press Ask a PlayStation Expert displayed at the bottom right of the screen to start an online conversation with a PlayStation Expert through the Limitless application.
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How do I contact PlayStation support directly?

Visit playstation.com/help or call 1-800-345-7669 to receive a return authorization and shipping instructions. As the original purchaser, you will be responsible for inbound shipping costs and any packaging materials required.
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How do I refund games?

Explore refund request options
  1. Go to play.google.com.
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions. ...
  4. For the order you want to return, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit.
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Does PlayStation have a 1 800 number?

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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What is the PlayStation return policy on Reddit?

Once you purchased something you were stuck with it. Now they have a somewhat reasonable policy allowing one to be refunded for game content under certain conditions, namely that you haven't owned (downloaded) the game for more than two weeks and that you haven't played it for more than two hours.
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Can a company ban you for a chargeback?

Can a store legally ban you for having a refund off them by chargeback after they appealed the chargeback but you won as the law was on your side? Yes, they can. They can choose to do business (and not do business) with who they please.
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How do I cancel a PlayStation charge?

  1. Go to Settings > Account Management > Account Information > PlayStation Subscriptions.
  2. Select the subscription you want to cancel.
  3. Select Cancel Subscription.
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Is WS 116331 5 a permanent ban?

If this error appears while using PlayStation™Network, your account may be temporarily suspended: Please check if you can sign in from another device such as a PC or mobile device. If you cannot sign in from another device, your account is suspended due to a violation of the terms of service.
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How do I contact Sony customer support?

Home, Car & Portable
  1. For new repairs and assistance: 1-800-634-8606.
  2. Check repair status.
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What time does PlayStation customer service open?

Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
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Is PlayStation support open on weekends?

We're excited to announce that our PlayStation Live Chat and Social Support will be available once again on Saturdays and Sundays between the hours of 9AM - 6PM PST starting this Sunday, May 17th.
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Can you refund console games?

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time. For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
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How do I cancel PlayStation Plus without ps4?

How To Cancel a PlayStation Plus Subscription on a Browser
  1. Go to PlayStation's website and sign in.
  2. Navigate to Account Management.
  3. Click or tap Subscription from the menu on the left.
  4. Click or tap the Cancel Subscription option located next to PlayStation Plus.
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What happens if I cancel my PS Plus subscription?

Once your PlayStation Plus subscription ends, content you previously downloaded at no cost as part of the subscription (such as monthly games) will no longer be available. However, redeemed PlayStation Plus packs and avatars, and PlayStation Plus discounted purchases are yours to keep.
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Why won't PlayStation let me get a refund?

If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
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How long can you return a PS5?

Returns Window:

For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return.
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