Does GameStop refund online orders?

We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement, as indicated in this policy. Orders shipped to PR, HI, or AK are eligible for in-store return only.
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Can online orders be returned?

Most businesses with an online store have a return policy in place. As a consumer, it's important to understand how to return online orders before you buy. When reviewing a store's policy, check to see: If the return costs are prepaid.
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How long does it take GameStop to process a refund?

Refunds from GameStop typically take 7-10 business days to appear in your bank account. This is the standard timeline for most refunds from GameStop, but it may vary depending on your bank and other factors.
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Does GameStop give refunds on pre orders?

If you would like to retrieve the funds you have put toward your reservation, complete this form and select YES below. We will send you a virtual gift card that you can use on Gamestop.com to have a product shipped right to your home. Pro Tip: Copy and paste the verification code from your email to ensure accuracy.
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How do I refund something I bought online?

Returning an online item to the store will reduce wait times for your refund or exchange. Replace the item in its original packaging. Bring your item, original packaging, the credit card you used, if applicable and the receipt.
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Will GameStop give me a full refund?

How long do online orders take to refund?

The process typically takes between 3–10 business days, with the timeframe depending on factors such as: The merchant—How quickly the merchant responds to your request affects the timeline of your refund.
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How long does a online refund take?

If you file your return electronically, your refund should be issued in less than three weeks, even faster when you choose direct deposit. You can have a refund check mailed to you, or you may be able to have your refund deposited directly into your bank account.
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Can I cancel a GameStop pre-order online?

As long as you cancel your pre-order before your card is charged, you should be able to cancel the order online. If you're unable to cancel your order online, you can still request a cancellation via phone, email, or in-person at a GameStop store.
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How do GameStop pre-orders work online?

In your shopping cart, click on the "Pre-order online & pickup in-store" button to continue. A $5 deposit is required to ensure your product is reserved for you in-store. You'll need to select an GameStop store where you'll pickup your order.
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Can I return a game to GameStop if I opened its?

We do not accept returns of:

Any product(s) returned more than 15 days from the date delivery of the shipment. Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts.
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What is GameStop refund policy?

You have fifteen (15) days from your in-store purchase or receipt of shipment of a new item, and seven (7) days for a used item, to exchange or return, unless noted in our exceptions.
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Can I cancel a GameStop order?

Click on the order number to review order details and available self-service options. Depending on where your order is in the processing cycle you may be able to update the credit card information, change the shipping service level or cancel an order.
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How long does it take for GameStop to process online orders?

Delivery Information: Orders will be processed within 1 business day. Delivered within 2 business days after processing.
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Do I have to pay to return an online order?

If you're returning the goods because you no longer want them, it's up to you to pay for the return postage. For other reasons, check the Terms and Conditions of the seller to see who pays postage.
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Can I cancel an online order before it is shipped?

Most companies will post their cancellation policy or a link to it on the order page. As a result, before you cancel, you should read the cancellation policy. Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order.
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How many online orders get returned?

Highlights: Ecommerce Return Statistics

30% of all products ordered online are returned, as compared to 8.89% in brick-and-mortar stores. E-commerce return deliveries in the United States will cost $550 billion in 2020. Clothing has the highest return rate among all e-commerce verticals, with over 56% of total returns.
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Does GameStop charge immediately for online pre-orders?

Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster.
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Can someone else pick up my online order GameStop?

When you preorder a game from GameStop, what do you all need when you go into pick it up? Your ID, a smile, and the rest of the money you put down on it! The ID is to simply match that the person that Pre-Ordered it is the same person that is picking it up.
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What happens if you don't pick up GameStop pre-order?

So if you don't pick up a preorder at one of our stores in your local area, we'll sell your copy that you preordered to someone else, but we still give you the amount of money you put down towards the purchase you made of the preordered game.
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How long will GameStop hold a pre-order?

How long can gamestop hold a pre ordered game? Holds are only guaranteed for 48 hours. After that, it becomes available to any customer that requests it. Typically, someone from that store will make calls the week before a game releases to remind anyone with an outstanding pre-order balance, to come in and pay it off.
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How do I cancel a GameStop pre-order over the phone?

For eventual assistance, please call Gamestop at (800)883-8895.
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Can you cancel a preorder?

You can cancel up to 14 days after placing the pre-order if you have not started to download the main part of the pre-order content (including pre-loading before release).
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Why are refunds not instant?

A credit card refund can take between five and 14 business days to appear on your card statement or balance. This is because the transaction goes through a credit card processing service and must be completed before your issuer can credit your account for the purchase.
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Can I get my money back if I paid by debit card?

Debit cards and chargeback

Debit card payments and purchases aren't covered by section 75 of the Consumer Credit Act. But if you don't get something you have paid for by debit card, and the firm is refusing to refund you, you can ask your bank to 'reverse the transaction' and get your money back via chargeback.
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Can I get a refund if I paid by credit card?

Claiming a refund on something you've purchased with your credit card should be straightforward, particularly if you haven't used the goods or services you bought. Contact the retailer and provide them with the details of the credit card you used to make the purchase. Have your receipt to hand.
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