How can I contact Epic Games?

To contact Epic Games Support, follow these steps:
  1. Go to the Epic Games help page.
  2. Enter your issue or question into the search bar. ...
  3. If you find an article that answers your question or solves your problem, you are all set!
  4. If not, scroll to the bottom of the search results page and click Contact Us.
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Can I phone Epic Games?

Which platforms is the Epic Games Store available on? The Epic Games Store is available on iPhone and iPad in the European Union only, and on Android, PC, and Mac worldwide.
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Do Epic Games respond to emails?

Due to the large number of inquiries, our responses may take longer than usual. We will do our best to reply as quickly as possible. Thank you for your patience! Sign in (Opens in a new tab) to get faster help, access self-service tools, and manage your support requests.
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Is contact support epicgames.com legit?

Jennifer Ballan Hi all:):) Great news, I managed to get my son's Fortnite account back. Believe it or not but help@support. epicgames.com is legit. After all your advice I decided to email Epic directly from their website and a person by the name of Airspeed assisted me in the recovery.
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How to chat with people on Epic Games?

Select the message icon to open Chats to chat with a friend or group. You can report text chat from the three dots menu. Refer to How to report bad player behavior in Fortnite. Note: DM and group text chats sync across Fortnite, and the Epic Games Store and Epic Games mobile apps on iOS.
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Contact Epic Games/Fortnite Support in 2024!

Does Epic have a live chat?

Need Assistance? Visit our help center for answers to frequently asked questions. Live Chat can be found on Your Epic Account pages on EpicPass.com. If your request is not time sensitive, please request assistance here.
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How to talk to a real person in Epic Games?

How to contact Epic Games Support
  1. Go to the Epic Games help page.
  2. Open the Epic Support Assistant by clicking the floating chat bubble in the bottom-right corner or the “Contact Us” button.
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Does Epic Games have an email?

Epic Games Support emails are from the following domain: @support.epicgames.com. There are a few reasons you might not see emails from Epic Games Support.
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How fast does Epic Games respond?

Epic Games support response times vary widely, from a few days for general issues (often 1-3 business days as per their developer SLA) to over a week or more for complex account issues, with significant delays possible due to high ticket volumes, especially after major releases or holidays, though account recovery might get an email within 48 hours. 
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How can I recover my Epic Games account?

To recover your Epic Games account, start at the Epic Games sign-in page and click "Trouble signing in?" or use the self-service recovery link, providing your email and display name; if you can't access the email, you'll need to submit a detailed support ticket with transaction IDs, linked accounts (console/social), and other verification info to prove ownership and change the email, using a consistent device and location, as this YouTube video explains and the Reddit thread suggests. 
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How long does it take for Epic Games to contact you back?

Epic Games support response times vary widely, from a few days for general issues (often 1-3 business days as per their developer SLA) to over a week or more for complex account issues, with significant delays possible due to high ticket volumes, especially after major releases or holidays, though account recovery might get an email within 48 hours. 
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Who owns 40% of Epic Games?

Tencent owns 40% of Epic Games. Here's the breakdown of Epic Games' ownership structure: Tim Sweeney: As the founder and CEO, Tim Sweeney owns approximately 50% of Epic Games.
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How to connect email to Epic Games?

To add or change the email on your Epic Games account, sign in to your account on the Epic Games website or launcher, go to Account Settings > Account Info, click the edit button next to your email, and follow the prompts to enter and verify your new email by entering security codes sent to both your old and new email addresses. If you can't access your old email, you'll need to contact Epic Games Support. 
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How to get Epic on your phone?

To get "Epic" on your phone, you need to know which Epic: either the Epic Games Store (Fortnite, etc.) by sideloading on Android or via their site on iOS, the My Epic app for ski passes, or Haiku/Canto for healthcare providers (requires workplace setup). Each has different steps, but generally involves finding the specific app (Epic Games, My Epic, Haiku/Canto) in your app store or downloading directly from their sites/portals, often with security prompts or specific workplace configurations. 
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Why did iOS ban Fortnite?

- Fortnite violated Apple's App Store guidelines by introducing a direct payment option within the app, bypassing Apple's in-app purchase system. This meant that Apple would not get its 30% cut of in-app purchases made in Fortnite on iOS.
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Is Epic Games available on a phone?

The Epic Games Store is available for download on iPhones in the European Union and on Android devices worldwide.
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What is the rule 31 in Fortnite?

Rule 31: To participate in competitive tournaments, players must be 13 years or older, according to Fortnite's Rule 31.
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Why are Epic Games taking so long to respond?

Due to the large number of inquiries, our responses may take longer than usual. We will do our best to reply as quickly as possible. Thank you for your patience! Sign in (Opens in a new tab) to get faster help, access self-service tools, and manage your support requests.
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How fast does Epic Games refund?

For self-refunded games or refunds requested from Player Support, refunds may take up to 30 business days to return to your account depending on the type of payment method you used. If you have not received a refund after this time period, please contact your payment method provider as they will be able to assist.
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What is epic mail?

EpicMail is Mail Merge for Google Sheet via Gmail, Amazon SES, Sendgrid to send personalised emails to multiple recipients at a time.
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How to get unbanned in Fortnite?

To get unbanned in Fortnite, your main route is appealing the ban through the Epic Games support site, especially for temporary bans or if you believe it was a mistake, but for permanent bans (especially for cheating), you'll likely wait out a 365-day ban or face restrictions on tournament play even if unbanned, as serious offenses often mean permanent restrictions. For hardware bans, creating a new account with a VPN to change your IP address might be a workaround, but it's against terms. 
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How to find epic email?

Locating your email on the web:

Visit your Account settings (Opens in a new tab) (Opens in a new tab) page. There is a box labeled Email address. Your email is displayed here in its hidden form, due to security reasons.
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How to recover Epic Games account without email?

To recover your Epic Games account without your email, use the official Epic Games account recovery page to submit a request, providing your Display Name, Account ID, or linked console/platform usernames (like PlayStation, Xbox, Steam) to prove ownership, as Epic Games support needs details like old passwords, linked accounts, and transaction IDs to verify your identity and help you regain access. 
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Does Epic Games have chat?

You can chat with friends in DM and group text chats. Your messages sync across Fortnite, and the Epic Games Store and new Epic Games mobile apps on iOS. Messages remain visible for 30 days wherever you're logged in across your devices.
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How to chat on Epic?

To chat on Epic Games, use the in-game/launcher social button to message friends (DMs/groups sync across platforms) or use the dedicated "Secure Chat" in professional settings like hospitals; for Epic Games Support, you must go to their website, log in, select your issue, and find the "Start a Live Chat" button, often after filling out a request form. 
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